Albuquerque, NM

Support Jobs in Albuquerque, NM

3 jobs found

Include remote jobs

15d ago

IT Technician – MSP Onsite & Help Desk

LDD Consulting, Inc. Albuquerque, NM

Albuquerque, NM

15d ago

$20+/hr Full time Active Directory Cloud Platforms End User Support

Apply Now

Job Description

An in-office IT Technician role based in Albuquerque supports MSP clients with a hands-on mix of help desk duties and on-site service. This position at LDD Consulting, Inc. centers on proactive IT support, troubleshooting, and project-based work across Windows servers, Microsoft 365, and Azure AD, while reinforcing cybersecurity and network fundamentals for varied client environments.

Responsibilities

Handle escalated help desk tickets requiring advanced troubleshooting skills.
Travel on-site to client sites for hands-on fixes, installations, and project work.
Address complex issues involving Windows servers, Microsoft 365, Azure AD, networking, and related technologies.
Configure, maintain, and optimize hardware, networks, and business applications.
Implement cybersecurity best practices and Microsoft Entra (Azure AD) policies to keep clients secure.

Requirements

Four or more years of IT support experience in an MSP or multi-client environment.
Strong troubleshooting skills in Windows Server, Microsoft 365, and networking.
Solid understanding of cybersecurity fundamentals and data backup/recovery.
Enjoys working with people while solving technical issues.
Valid driver’s license and reliable transportation for onsite work.
Excellent customer service and communication abilities.
Ability to troubleshoot problems quickly and effectively, while diligently documenting work and following processes.

Technologies

Windows Server
Microsoft 365
Microsoft Entra (Azure AD)

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Bonus Points For

VoIP experience, such as 3CX
Certifications like CompTIA Network+, Security+, or Microsoft Modern Desktop/Azure Administrator
Familiarity with RMM and PSA tools
College degree in Information Technology, Computer Science, Cyber Security, or related discipline; professional Microsoft Certification is a plus
Hardware repair experience

Job Type

Full-time

Pay

From $20.42 per hour

Application questions

Two questions: 1) What is one thing you dislike about your current or most recent job? 2) What is one thing you like about your current or most recent job?
Are you located in Albuquerque, NM

Location

Albuquerque, NM (onsite)

View full job page →

21d ago

In-Home Sales & Tech Support (Full-Time)

Asurion Albuquerque, NM

Albuquerque, NM

21d ago

$19+/hr Full time Consultative Sales Customer Service Customer Support

Apply Now

Job Description

Entry-level in-home sales and tech support role onsite in Albuquerque, NM, with local field travel focused on serving, solving, and selling Asurion products.

Responsibilities

Assist customers on the front lines using the Serve, Solve, Sell™ approach.
Complete paid training to prepare for independent field work.
Build product knowledge and gain hands-on sales experience while developing communication, negotiation, and problem-solving skills.
Receive ongoing coaching and mentoring to support growth and maintain confidence and tech savviness.
Apply the Serve, Solve, Sell model in the field during in-home, in-office, or on-site visits.
Meet customers in their homes or preferred locations; interactions are pre-scheduled to help you reach and exceed sales targets.
Provide exceptional customer service throughout every interaction, always prioritizing the customer.
Address and resolve technical issues with clear, understandable solutions for customers of all tech levels.
Ensure customers leave with a workable resolution and a product that addresses future tech needs.
Leverage Asurion’s product range to offer tailored solutions to customers.
Listen actively to uncover needs and position products to meet those needs.
Utilize strong negotiation and communication skills to pivot smoothly and close the right sale.

Requirements

Comfortable in a sales environment with defined targets.
Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
Ability to provide proof of valid car insurance (Manhattan excluded).
Personal vehicle (no motorcycles); appointments are in neighborhoods and cities around the inventory warehouse, with a maximum one-way travel distance of 120 miles.
Flexible 5-day workweek to meet customers on their timeline, including evenings, weekends, and holidays.
Personal cellphone to stay connected on the job.
Comfortable working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a broad range of skills applicable to various career paths.
Naturally outgoing and thrives in human interaction.
Note: Hours may vary based on business needs and market demand; flexibility may be required.

Benefits

Base hourly rate guaranteed for all hours worked, paid bi-weekly, with earned pay available early.
Uncapped commissions based on sales performance, paid bi-weekly.
Mileage reimbursement according to IRS guidelines, paid weekly.
Monthly phone stipend of $35.
3 to 4 weeks of paid training with a focus on your success.

Pay Rate

19.00 USD per hour plus mileage reimbursement, phone stipend, and sales commission.

Full-Time Schedule

Five days per week, hours from 12:05 pm to 9:00 pm.

Here’s What You Can Expect To Do

Work as an In-Home Sales & Tech Support professional delivering the Serve, Solve, Sell™ approach.
Begin with paid training to prepare for independent field work.

Health and Safety Measures

Health and safety are a top priority; meeting customers at their homes enhances experience while ensuring employees feel safe on the job.

Get to Know Us

Explore a day in the life through our video. Asurion is a global tech solutions leader with a culture that values all employees. Our products and services support 350M+ customers worldwide, and our teams demonstrate integrity by listening to customer needs, providing accurate information, and professional conduct.

Here’s What You’ll Bring to the Team

Valid driver’s license and a driving record with at least 1 year of driving experience.
Proof of valid car insurance (Manhattan excluded).
Personal vehicle (no motorcycles) with travel up to 120 miles one-way around the inventory area.
Five-day workweek with possible evenings, weekends, and holidays.
Personal cellphone for on-the-job updates and communications.
Comfort with household pets in customer homes.
Efficient, adaptable, goal-oriented, and persuasive communication abilities.
Curious, open-minded, and eager to learn a broad range of skills.
Outgoing personality that thrives in interpersonal settings.
Note: Work hours may vary based on business needs and market demand; flexibility may be required.

View full job page →

1mo ago

Help Desk Technician - Bilingual

Sabio Systems Albuquerque, NM

Albuquerque, NM

1mo ago

$19+/hr Full time Active Directory Bilingual Device Management

Apply Now

Job Description

Bilingual Help Desk Technician (English/Spanish) delivering Tier I IT support for local and remote users in an on-site role.

Responsibilities

Answer staff inquiries via phone and email about technology issues or repair status within established service level agreements.
Provide technical support to both local and remote locations in line with policies and procedures.
Utilize remote desktop tools and device management systems to remotely assist end users and troubleshoot issues.
Perform system upgrades, install software packages, and run diagnostics to ensure proper functionality.
Maintain equipment inventory including assignment, transfers, salvage, and assist with potential purchases.
Resolve technical issues and advise on appropriate actions and solutions.
Communicate regularly and collaborate effectively with customers and team members.
Document daily data communications, issues and remedial actions taken, or installation activities.
Provide feedback to managers regarding job status, customer relations, and supply needs.
Assist coworkers in executing established processes and escalations.
Other duties as assigned.

Requirements

Minimum 1 year of experience in a technical field.
Familiarity with Active Directory tasks such as account unlocks, password resets, and group access.
Experience in a call center or high-volume support environment.
Fluent bilingual English/Spanish.
Ability to handle back-to-back calls while maintaining quality.
Strong phone presence and active listening skills.
Clear communication with non-technical users.
Ability to de-escalate frustrated users professionally.
Knowledge of multiple platforms including Mac and Windows, iOS, Chrome OS, and Android.
Foundational knowledge of Microsoft Office 365, Google Workspace, operating systems, device management tools, interactive panels, hardware, software, troubleshooting methodologies, networking concepts, and customer service.
One industry standard certification or the ability to pursue one within one year (CompTIA A+ or Network+).
Must pass a fingerprinting background check.

Technologies

Active Directory
Mac
Windows
IOS
Chrome OS
Android
Microsoft Office 365
Google Workspace (G-Suite)
Device management tools
Remote desktop programs
Interactive panels

Benefits

Bonus pay equal to your weekly average hours at your current hourly rate.

Compensation

Hourly rate: USD 19 per hour

Location

Albuquerque, NM (onsite)

View full job page →

Support Jobs in Albuquerque, NM

IT Technician – MSP Onsite & Help Desk

In-Home Sales & Tech Support (Full-Time)

Help Desk Technician - Bilingual

Get Support Jobs in Albuquerque, NM alerts