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Dialpad Support Jobs

2 jobs found

5d ago

IT Service Desk Technician

Trexon Boston, MA

Boston, MA

5d ago

$31 - $36/hr Full time Active Directory Atlassian Cloud Platforms

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Job Description

Trexon is hiring an IT Service Desk Technician for an onsite role in Boston, MA. The position provides Tier 1 and Tier 2 desktop and end-user support in a Windows enterprise environment across two locations, manages the IT service desk queue, and troubleshoots hardware and software. The compensation ranges from USD 31 - 36 per hour, depending on experience. Ideal candidates bring 3 to 5 years of desktop support or IT service desk experience and hold a high school diploma or GED.

Position overview: The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise setting. The role is focused on minimizing downtime and delivering an exceptional support experience at every touchpoint across both sites. You should be technically sharp, customer‑oriented, and dedicated to solving problems efficiently while documenting your work thoroughly. Success is measured by timely ticket resolution, minimal recurrence of issues, and end users who feel genuinely supported. The role values a proactive mindset, a passion for technology, continuous learning, and strong collaboration with colleagues.

Responsibilities

Support long-term hardware planning and capacity strategies to address future technology needs.
Assist with planning and executing new computer projects and hardware installations.
Research hardware options and recommend products to inform procurement and development efforts.
Help plan and deploy networking and wiring projects and installations.
Keep current on networking contracts and oversee contract-based installations.
Determine and meet required hardware service levels in line with organizational policies.
Coordinate with end users and staff, delivering training and support on equipment operation and related issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and related products.
Where needed, handle installation, configuration, testing, maintenance, monitoring, and troubleshooting of end user software and networking software.
Conduct on-site analysis and resolution of complex hardware problems for diverse users, recommending and implementing fixes, including off-site repairs when appropriate.
Handle incoming calls, tickets, and emails about hardware problems with prompt responses.
Record hardware failures, repairs, installations, and removals in the ticketing system.
Stay informed about hardware contracts and oversee contract-based installations.
Coordinate with third-party vendors and support when required.
Recommend and schedule improvements, upgrades, and repairs for hardware and peripherals.
Perform other duties aligned with the role as needed.
Mentor junior team members when appropriate.
Oversee the fleet of input/output devices, including printers and scanners.
Coordinate deployment and monitoring of building battery backup systems.
Contribute to ad-hoc projects and initiatives as needed.

Requirements

Ideal candidates will meet these qualifications and attributes:

Three to five years of experience in a desktop support or IT service desk role.
Working knowledge of Windows 10 and Windows 11 configurations and support across multiple hardware platforms.
Experience with Microsoft 365.
Familiarity with Jira Service Management and Confluence Documentation.
Network troubleshooting skills and printer configuration/support experience.
Strong problem solving and the ability to visualize effective solutions.
Ability to implement, administer, and troubleshoot infrastructure devices.
Ability to provide detailed inputs for hardware and software selection.
Quick learner who can pick up new technologies using documentation and online resources.
Comfort working with all levels of staff inside and outside IT and the organization.
Self-starter who can work independently and also thrive in a team setting.
Good analytical and problem-solving skills, with reliability and flexibility as needed.
Positive attitude and strong communication skills.

Technologies

Windows 10
Windows 11
Microsoft 365
Jira Service Management
Confluence Documentation
Active Directory
OneDrive
SharePoint
Dialpad
VoIP

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25d ago

Technical Support Representative - II

Archtop Fiber, LLC. Kingston, NY

Kingston, NY

25d ago

$23 - $24/hr Full time Adtran Aircall Contact Center

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Job Description

Archtop Fiber is seeking a Technical Support Representative II to support residential and business customers from Kingston, NY, onsite.

Responsibilities

Assist customers with technical requirements during onboarding and after installation.
Deliver expert technical assistance to both residential and commercial customers.
Offer remote support to field technicians to ensure installations run smoothly and successfully.
Participate in user testing for system updates and encourage use of self-service resources.
Maintain reliable attendance and complete other duties as assigned.
Take part in an on‑call rotation.
Provide outstanding service across phone, chat, email, and social channels.
Own escalations through resolution, ensuring customer satisfaction.
Create training materials and job aids to promote team knowledge sharing.
Contribute to developing and maintaining a customer-facing knowledge base.

Requirements

Full-time, on-site availability at our Kingston, NY location.
2–4 years of experience in customer service, technical support, and/or sales.
High school diploma or equivalent required; technical or associate degree preferred.
Strong multitasking, problem-solving, and written and verbal communication skills.
Team-oriented mindset with a high sense of urgency and accountability.
Comfort with feedback, independent decision-making, and learning new systems.
Familiarity with customer service platforms such as HubSpot, Zendesk, and Intercom.
Experience with OSS/BSS systems such as Gaiia, MBS, Wavelo, or NISC.
Working knowledge of softphone platforms including RingCentral, Aircall, and Dialpad.
Demonstrated experience troubleshooting fiber networks, ONTs, and routers.
Experience with Adtran and eero is preferred.
Willingness to travel and work on-site, with occasional remote opportunities.
Ability to sit for extended periods and work with various digital tools.

Technologies

HubSpot
Zendesk
Intercom
Gaiia
MBS
Wavelo
NISC
RingCentral
Aircall
Dialpad
Adtran
eero

Compensation

Hourly rate: USD 23 - 24 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

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Dialpad Support Jobs

IT Service Desk Technician

Technical Support Representative - II

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