Contact Center

Contact Center Support Jobs

115 jobs found

3d ago

Legal Customer Service Representative (Help Desk)

Law Offices of Robert S. Gitmeid & Associates New York 🇺🇸 Remote

New York

3d ago

$23 - $23/hr Full time Case Management Collections Support Contact Center

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Job Description

Remote Legal Customer Service Representative (Help Desk) role supporting a consumer protection law firm with client-facing, call center-style help desk duties.

Responsibilities

Use Salesforce CRM to manage client concern intake and responses via phone
Coordinate with collections agencies by phone to obtain documentation related to settlements
Review documents submitted by clients and collections agencies to ensure they meet required criteria
Upload approved documents into the firm’s system
Support attorneys and provide administrative help to office staff as needed
Handle additional ad hoc tasks when required
Operate in a heavy client-facing call center structure

Requirements

1–2 years of office support experience
Strong organizational and time-management skills
Computer literate; ability to learn the Firm’s case management software
Highest ethical standards and professional integrity
Strong interpersonal skills and effective communication with clients, staff, and outside parties
Spanish fluency is a plus
Salesforce experience is a plus

Technologies

Salesforce CRM
Firm’s case management software

Schedule & Location

Full-Time Help Desk role
Remote work from New York State
Must be located within the Eastern Time Zone
Training: 6-week (REMOTE) training program, 9:00 AM–6:00 PM EST, Monday through Friday
After training: work-from-home hours 11:00 AM–8:00 PM EST

Compensation

USD 23/hour
Training requirement hours are included (as noted in the description)

Benefits

Compensation is competitive and commensurate with expertise and previous experience
Training and guidance
Medical, Dental & Vision Benefits
401K benefits with employer match
Paid Time Off (PTO)
An incredible team of smart and supportive people

About the Firm

The Law Offices of Robert S. Gitmeid & Associates, PLLC is a consumer-advocacy law firm based in New York City. The practice focuses on first-rate legal representation for clients facing challenges from their creditors, using creative legal strategies and theories at the cutting edge of consumer law.

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5d ago

Clinical Service Desk-Helpdesk

NTT DATA Services Fargo, ND 🇺🇸 Remote

Fargo, ND

5d ago

$38k - $71k/yr Full time Application Support Applied Epic Cerner

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Job Description

This remote, 24/7 clinical service desk position supports Epic, Cerner, McKesson, and Meditech applications, handling inbound calls and incident resolution for healthcare providers.

Details

Location: Fargo, ND (remote)

Salary: USD 37,944 - 71,300 per year

Responsibilities

This role is part of the Provider Clinical Service Desk, primarily handling inbound customer calls in a 24/7/365 call center environment.
Shift flexibility is required, including nights, weekends, and holidays. Account specific training is conducted during day shift hours regardless of assigned shift.
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of Epic, Cerner, McKesson, and Meditech.
Incidents may include workflow issues, application errors, user access, and functionality concerns.
Track and document comments, and close or escalate incident tickets and related issues in a timely manner.
Drive the resolution of incidents on a 24/7 desk.
Read text on computer screens for the duration of the shift.
Remain at the designated workspace and in the phone queue for an 8 to 10 hour period with scheduled breaks.
Ensure a quiet, private workspace with high speed wired internet.
Travel up to 10 percent of the time if required.
Lift up to 25 pounds as needed for equipment setup.
Maintain a working cell phone for manager communication and Two-Factor Authentication.

Requirements

Minimum of 4 years of service desk or helpdesk experience, or an equivalent combination of education and technical troubleshooting experience (for example 2 years of work experience and 2 years of technical education).
Minimum of 1 year of technical troubleshooting experience.
Minimum of 1 year of healthcare, healthcare systems, or customer service experience.
Experience in a call center environment.
Demonstrates a service philosophy in all interactions with clinicians and colleagues.
Effective communication and interpersonal skills.
Proficient typing and English language skills, both verbal and written.
Strong listening capabilities to fully understand caller needs and requests.
Ability to perform well in a fast paced environment.
Education: High school diploma or equivalent required.

Technologies

Epic
Cerner
McKesson
Meditech

Benefits

Medical, dental, and vision insurance with employer contribution
Flexible spending account or health savings account
Life and accidental death and disability insurance
Short and long term disability coverage
Paid time off
Employee assistance program
401(k) plan with company match

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7d ago

Helpdesk Tech

360care Louisville, KY

Louisville, KY

7d ago

Full time Computer Skills Contact Center End User Support

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Job Description

360care is seeking a Helpdesk Tech to join the on-site team in Louisville, KY. This role centers on delivering prompt technical support for IT service requests related to computer systems, software, hardware, and networks, while serving as the first point of contact via email, chat, or the portal and documenting every step of the resolution.

Overview

Provide prompt technical assistance and support for IT service requests involving computer systems, application and operating system software, hardware and networks. As the initial contact through email, chat, or the customer-facing portal, you will troubleshoot issues, guide users toward solutions, and maintain comprehensive documentation, while upholding HIPAA and PHI guidelines and confidentiality at all times.

Responsibilities

Respond to IT service requests submitted via email, chat, or the customer portal.
Apply analytical and problem-solving approaches to troubleshoot, isolate, diagnose, and implement solutions.
Install, modify, update, or repair computer hardware and software configurations, settings, and permissions.
Resolve technical issues affecting LAN, WAN, Wi-Fi, and other networks.
Assist with installing and testing computer peripherals.
Follow up with team members to ensure issue resolution and collect feedback.
Identify patterns and determine root causes for recurring problems.
Record all incidents and time spent in the ticketing system.
Communicate and propose solutions to supervisors and peers.
Interact regularly with internal and external IT partners.
Adapt to change and support implementations and other project tasks or duties.
Develop and update knowledge bases and training materials.
Support the compliance program, including completing required training and reporting suspected violations of law or company policy.
Maintain confidentiality and adhere to HIPAA and PHI guidelines.
Be flexible by taking on additional duties as assigned.

Requirements

At least one year of relevant IT support experience.
Strong analytical and problem-solving skills to troubleshoot and diagnose issues.
Ability to multitask and support multiple teammates and tasks concurrently.
Effective time management to organize and deliver updates and fixes within established timeframes.
Ability to work independently as well as with other IT team members and management.
Self-motivated with a drive to develop skills, excel, and achieve results.
Excellent written and verbal communication skills to gather information and explain complex technical concepts in simple terms.

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7d ago

Senior Help Desk Technician

Placer Superior Court Roseville, CA

Roseville, CA

7d ago

$83k - $109k/yr Full time Senior Active Directory Application Support

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Job Description

Join Placer Superior Court as a Senior Help Desk Technician and enjoy a benefits-forward role that emphasizes stability, growth, and service excellence. This onsite position in Roseville, CA offers a competitive yearly salary of USD 82,514 - 108,680 and a comprehensive benefits package designed to support you and your family as you ensure reliable courtroom IT and AV services.

Responsibilities

Deliver Tier 1 and Tier 2 support for hardware, software, peripherals, mobile devices, and network connectivity issues.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, scanners, and related end-user equipment.
Manage user account administration, including provisioning, password resets, and access requests through Active Directory and related identity tools.
Diagnose and resolve problems with operating systems, productivity software, standard business applications, and the Court's CMS.
Document troubleshooting steps, solutions, and knowledge base articles to promote consistent service delivery.
Provide courteous, professional customer service to end users and escalate complex issues as needed.
Serve as the technical lead for the help desk, offering guidance, mentorship, and knowledge transfer to junior technicians without direct supervisory authority.
Oversee incoming tickets, triaging and prioritizing by impact, urgency, and SLA requirements.
Ensure tickets are categorized, assigned, and progressing toward resolution with proactive follow-up.
Identify recurring issues and trends, recommending and implementing process improvements.
Act as an escalation point for difficult or high-priority technical issues.
Create, maintain, and streamline device imaging and deployment processes to boost efficiency and standardization.
Leverage endpoint management for device enrollment, configuration, and application deployment as part of imaging workflows.
Administer and optimize the ticketing system, including workflows, queues, and automation.
Manage inventory and IT asset lifecycle, including tracking, procurement support, and disposal.
Monitor and administer IT contracts and renewals.
Build and maintain reports and dashboards to provide visibility into ticket metrics, SLA performance, asset status, and team productivity.
Collaborate with Analysts to support CMS administration and related court applications.
Provide support for courtroom technologies and AV systems to ensure reliable operation during proceedings.
Support and troubleshoot VoIP, UCaaS, and CCaaS platforms.
Assist with administration and troubleshooting of wireless infrastructure and Layer 2 access switches.
Draft standard operating procedures and troubleshooting information sheets to support helpdesk operations.
Provide information, research, and recommendations memos to leadership as directed by management.
Travel to other Superior Courts or judicial branch entities within the state of California as needed.

Requirements

Four (4) years of progressive help desk or desktop support experience with demonstrated technical leadership, or three (3) years if at least one year was in a court environment.
CompTIA A+
At least two (2) of the following certifications must be obtained within one (1) year of employment and kept current: CompTIA Network+, CompTIA Security+, or PMP - Project Management Professional (or similar project management certification).

Technologies

Active Directory
Court Management System (CMS)
Audio/Visual (AV) systems
Voice over IP (VoIP)
Unified Communications as a Service (UCaaS)
Contact Center as a Service (CCaaS)
Endpoint management

Benefits

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

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8d ago

Technical Support Specialist - Tier I

CallRail Atlanta, GA

Atlanta, GA

8d ago

Full time Application Support Automation Call Tracking

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Job Description

This hybrid role in Atlanta, GA, supports CallRail customers as a Tier I Technical Support Specialist, delivering frontline troubleshooting and solutioning across CallRail products.

Responsibilities

Comprehensive troubleshooting and guided diagnostics across all CallRail products via live channels, focusing on customer goals and proactive solutions beyond immediate fixes.
Guide customers through workflow design and implementation best practices; ensure smooth data flow across CallRail features and third‑party MarTech ecosystems (Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).
Follow established support protocols, accurately code trouble tickets, maintain ACD queue availability, conduct professional interactions, and meet target Average Talk Time and Wrap-Up Time.
Meticulously log all customer interactions, setup configurations, and troubleshooting steps in Zendesk; thoroughly test complex setups before resolution.
Adhere to escalation processes for complex Tier 2/3 issues; identify, document, and escalate bugs or outages with clear reproduction steps for product and engineering teams.
Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy; contribute to team documentation, internal support processes, and training for new products and features.
Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and uphold industry benchmarks.

Requirements

Frontline Support Experience: Minimum 1 year of professional, frontline technical or telephone support and customer-facing troubleshooting, preferably in SaaS, MarTech, or agency environments.
MarTech & Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).
High Attention to Detail: Meticulous in reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.
Analytical & Problem-Solving Skills: Strong diagnostic and root-cause troubleshooting abilities; ability to stay composed and professional under pressure.
Strong Communication: Excellent verbal and written communication; translate complex technical terms into clear guidance for non-technical users.
Tool Proficiency: Familiarity with Zendesk, Excel, Google Drive, CRM tools, and other modern support tools.
Education: Degree in Computer Science or Information Technology, or equivalent practical experience.

Technologies

Zendesk
Google Analytics
Google Ads
HubSpot
Salesforce
Zapier
JavaScript
Webhooks
HTML
CSS
MySQL
REST APIs
Browser developer tools
CRM tools
Excel
Google Drive

Benefits

Health, dental, and vision coverage
HSA with company matching
Paid parental leave
Flexible vacation policy
401(k) with company matching
Employee stock options from day one
Annual educational allowance ($2,000)
Catered lunch (in-office)
Transit or parking expense coverage
Charitable donation match up to $500 annually
Regular company outings and events
Hybrid work stipend for home office ($500)
Designated bike storage

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9d ago

Help Desk / IVR / Scheduling Assistant / Front Desk / Administrative Assistant

GSK Solutions Inc Harrisburg, PA

Harrisburg, PA

9d ago

$20 - $22/hr Contract Administrative Assistant Administrative Support Call Handling

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Job Description

GSK Solutions Inc is seeking a Scheduling Assistant II to support operations in Harrisburg, PA. This hybrid onsite role blends front desk duties with customer communications, scheduling support, and IVR-related tasks to keep the service flow smooth and responsive.

Responsibilities

Serve as central point of contact for all incoming customer calls/emails
Address customer questions/concerns as much as possible
Delegate to appropriate individual/group if unable to address
Log customer calls and report out weekly
Assist schedulers with proactive customer contacts throughout job scheduling process
Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
Schedule customer appointments, issue reminders/confirmations
Maintain log of all communications to report out weekly
Provide other scheduler assistance as needed
Assist in creating work packets
Assist in processing bundled job cards
Remove job holds once verified
Create IVR appointments
Assist in WO close out
Schedule temp disconnects
Investigate property damage claims and schedule work if PPL liability is determined

Role

Scheduling Assistant II (Hybrid Onsite)

Location

Harrisburg, PA

Duration

12 Months

Pay rate

USD 20 - 22 per hour

Interview

Virtual

Note

This is a hybrid role with three days in the office per week. This is not a driving role.

Work location

Hybrid remote in Harrisburg, PA 17111

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11d ago

IT Help Desk Support

Phaxis LLC South Jordan, UT

South Jordan, UT

11d ago

$24 - $24/hr Full time Application Support Contact Center Customer Support

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Job Description

Phaxis LLC is seeking an IT Help Desk Support professional for a global financial institution in South Jordan, Utah. This hybrid role places you as the first point of contact for the IT Service Desk, providing phone-based end-user support and technical assistance. The position offers a competitive hourly rate of USD 24 and a benefits package that includes dental, health, and vision insurance.

Responsibilities

Deliver phone-based support with strong customer service, listening carefully to understand the issue and capture essential details.
Record precise, thorough notes at the client, problem, and incident levels to enable effective resolution and tracking.
Provide high-quality end-user technical support for enterprise software and hardware.
Engage in assessment, triage, research, training, and resolution of incidents and requests related to application software and infrastructure in a fast-paced setting.
Apply technology knowledge to support all existing systems.
Support all aspects of client needs across phone, chat, or in-person interactions with professionalism and composure.
Identify and collaborate with internal end users to deliver guidance and support.
Investigate, diagnose, resolve, and recover from hardware and software problems.
Install, modify, run diagnostics, and repair computer hardware and software.