Boston, MA

Support Jobs in Boston, MA

8 jobs found

Include remote jobs

Today

Support Engineer

Amazon.com Services LLC Boston, MA

Boston, MA

Today

$90k - $158k/yr Full time Incident Management Robotics Technical Support

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Job Description

Amazon Robotics Technical Support (ARTS) is hiring a Technical Support Engineer to deliver 24x7 mission-critical support for robotic fulfillment centers worldwide in Boston, MA.

Responsibilities

Diagnose and resolve critical robotic system issues using advanced data and AI analysis plus technical troubleshooting
Handle customer requests and issues by managing tickets with timely, accurate resolutions
Lead high-severity incident response for urgent robotic failures, coordinating with cross-functional teams and business lines to drive rapid resolution
Improve support operations by developing technical documentation, knowledge base articles, and SOPs
Create and optimize automated workflows to enhance team efficiency and robotic system performance

Requirements

4+ years of software development, or 4+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile/scrum or related collaborative workflow
Experience troubleshooting and documenting findings

Technologies

Modern program languages
UNIX/Linux
RESTful web API calls

Preferred Qualifications

Knowledge of distributed or enterprise applications
Knowledge of the UNIX/Linux operating system
Experience analyzing and troubleshooting RESTful web API calls

Schedule and Support Coverage

Shift: Tuesday to Saturday, 9:00 AM to 5:00 PM EST
Provides 24x7 mission-critical support to robotic fulfillment centers around the world

Benefits

Health insurance: medical, dental, vision, prescription
Basic Life and AD&D insurance, plus option for Supplemental life plans
EAP
Mental Health Support
Medical Advice Line
Flexible Spending Accounts
Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave
Sign-on payments
Restricted Stock Units (RSUs)

Location: Boston, MA (onsite) • Salary: USD 90,400 - 158,200 per year

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Today

Desktop Support Specialist

System One Boston, MA

Boston, MA

Today

$100k - $150k/yr Full time Application Support Cybersecurity Tools Desktop Support

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Job Description

System One is seeking a Desktop Support Specialist to provide onsite technical support for a trading floor environment in Washington, DC. This role serves as the first point of contact for traders and VIP users, with a focus on resolving desktop and related issues quickly, clearly, and with accuracy.

The work includes hands-on troubleshooting across Windows devices and key trading applications, along with support for peripherals, printing, and connectivity. You will also coordinate with internal teams when escalations are required and participate in shift and planned or urgent weekend coverage.

What you will do

Provide trading floor operations support as part of day-to-day onsite coverage.
Support Windows desktops and laptops used by traders and VIP users.
Troubleshoot issues involving Bloomberg, Intex, or similar market applications.
Support Microsoft 365 and Office apps in a desktop support context.
Diagnose and resolve PC hardware, printers, peripherals, and browsers.
Troubleshoot end user network issues, including Zscaler client problems.
Manage and maintain endpoints using SCCM, Intune, or similar device management tools.
Escalate incidents to network, infrastructure, and app teams when additional support is needed.
Provide alternate shift coverage and support planned or urgent weekend work as required.

What you bring

Actual experience supporting trading floor operations (such as IT Helpdesk, Desktop Support Technician, or IT Technician roles), including Bloomberg, Intex, or similar market apps.
Hands-on familiarity with SCCM and Intune (or similar endpoint management), plus Zscaler.
Experience with ticketing and workflow tools including ServiceNow and Jira.
Ability to work onsite with shift and weekend coverage as needed.

Technologies you will work with

Windows
Bloomberg
Intex
Microsoft 365
Office apps
SCCM
Intune
Zscaler
ServiceNow
Jira

Role details

Location: Boston, MA (onsite)
Salary: USD 100,000 - 150,000 per year
Employment: W2 salaried role with full benefits

Benefits

W2 salaried position with full benefits
No contractors and no 3rd parties

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23d ago

IT Service Desk Analyst

Real Chemistry Boston, MA

Boston, MA

23d ago

$65k - $75k/yr Full time Box Cloud Platforms Device Management

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Job Description

Real Chemistry is seeking an on-site IT Service Desk Analyst to support end users across its New Jersey and New York office locations. This position combines on-site and remote desk-side support while working closely with the IT team and global IT leadership on day-to-day service operations, onboarding and offboarding, security and policy support, and conference room technology setup.

Location and Work Arrangement

Onsite in Boston, MA.

Real Hybrid and Regional Teams (Real HART) approach supports collaboration and flexibility where appropriate.
Work arrangements may vary by role and location.
For employees within a one-hour commute of a Real Chemistry office, in-person attendance is required two days per week, either from a Real Chemistry office or while working onsite with clients.
Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities.

If additional flexibility is needed, the company encourages discussion with a recruiter and HR to review what may be possible.

Key Responsibilities

Maintain ticketing and inventory systems that support end users.
Help, guide, and train staff and the end user base.
Support and help enforce security, policies, and procedures.
Support and follow IT Asset Management processes and procedures.
Perform onboarding and offboarding for end users, including required onboarding training.
Maintain current knowledge of technology, equipment, services, and IT standards.
Respond to telephone calls, emails, support tickets, and in-person requests for technical support.
Provide technical support to Real Chemistry end users across all levels within reasonable working times and days aligned with worldwide office needs.
Deliver both remote and onsite support for technologies and computer systems.
Be based in a company office to interact with upper-level management in person and to respond to IT department requests from IT staff and IT leadership.
Set up and support conference rooms using applications and technology such as Zoom Rooms, Microsoft Teams Rooms, Logitech Meet Up, and related solutions.

Required Qualifications

3 to 5 years of experience in a Service Desk role.
Completed an IT practitioners’ course, certifications, or equivalent with proven track record and experience.
Comfort with AI technology such as Microsoft Co-Pilot / Co-Work.
Experience providing 1st and 2nd line support for the business.
Strong technical knowledge combined with excellent customer service.
Ability to communicate technical concepts to both technical and non-technical audiences.
Capability to work under pressure and address support needs across walk-ups, service desk, chat, and phone.
Experience handling complex issues that require in-depth evaluation of variable factors.
Ability to manage multiple concurrent issues.
Ability to manage, maintain, and contribute to evolving knowledge bases and solutions.
Demonstrated aptitude for learning new technologies.
Team-oriented with the ability to work independently when needed.

Technology Experience

Apple macOS (all versions)
Windows 11
iOS-based devices
Android-based devices
Microsoft Azure / Intune
Microsoft Office 365
Box, Dropbox, Google Drive, Microsoft OneDrive
Conference room setups using Microsoft Teams and other related technologies
Experience working on a global service desk and prioritizing work
IT Asset Management Systems
Experience deploying and supporting iOS and Android devices
Experience using helpdesk/service desk systems such as Freshservice and ServiceNow

Salary Range

USD 65,000 - 75,000 per year
Compensation is determined in accordance with applicable law and based on job-related, non-discriminatory factors such as work experience, skills, certifications, and geographic location.
The company reserves the right to modify this pay range at any time.

Benefits

Comprehensive benefit program and perks tailored to your region
Free snacks
Generous holiday and paid time off
Options for private medical, dental, and vision plans
Support in saving for the future
Mental wellness coaching and support
Access to more than 13,000 online classes with LinkedIn Learning

Advantageous Certifications

CompTIA A+, N+, S+
Microsoft MD-100, MD-101, MD-102
Microsoft Azure Fundamentals AZ-900
JAMF 100, 200, 300

Additional Notice

Real Chemistry and its affiliates’ names are being misused by scammers through messaging services, fake websites, and apps.
Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry.
The company is working to stop unauthorized activities and protect the community.

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1mo ago

Technical Support Engineer

GRAX Inc. Boston, MA 🇺🇸 Remote

Boston, MA

1mo ago Closed

$125k - $145k/yr Full time Application Support AWS Aws Ec2

This position is no longer accepting applications (closed Sep 18, 2026).

Job Description

Technical Support Engineer supports GRAX Inc.’s Salesforce backup, archive, and restore products by owning customer cases from intake through resolution, including escalation and follow-up.

Responsibilities

Deliver technical assistance to customers via email and screenshare
Handle cases end-to-end: triage, reproduction, debugging, escalation to Engineering, and resolution
Provide workarounds and communicate long-term fixes back to customers
Manage and prioritize a queue of cases, including long-running issues
Recommend preventive maintenance and configuration changes to improve usability, performance, and customer satisfaction
Join a 24/7/365 on-call rotation for emergency support and coordinate incident communications
Create and maintain documentation and knowledge base content from customer interactions
Share best practices with the team and help newer team members ramp up on technical topics
Propose improvements to Support workflows and processes
Route customer feedback and recurring pain points to Product and Engineering to inform features and fixes

Requirements

3+ years of experience in a customer-facing technical support role
Hands-on Salesforce.com experience as a user, admin, or developer
Working knowledge of AWS services including EC2, S3, RDS, IAM, and VPC/networking, with the ability to debug configuration and connectivity issues in customer environments
Proficiency using logging and metrics tools (for example, DataDog) to triage issues and confirm resolutions
Experience managing cases end-to-end, including writing bug reports for Engineering handoff
Experience writing support content or product documentation
Ability to explain complex technical topics clearly to customers and coworkers across varying technical levels (writing and verbal)
Strong organizational skills with a customer-oriented approach to prioritizing a changing case queue, plus a calm, methodical approach to emergent issues
Comfort working independently in a fully remote environment

Technologies

Salesforce.com
AWS services (EC2, S3, RDS, IAM, VPC/networking)
DataDog
Logging and metrics services

Preferred Qualifications

Scripting or programming proficiency (JavaScript, Apex, SQL, bash, or similar)
Experience with REST/SOAP APIs and CLI tooling
Experience deploying and debugging cloud-based applications, especially on AWS
Understanding of public cloud architecture and network design
Experience with Azure or other public cloud platforms
Cloud certifications (for example, AWS Cloud Practitioner)
Familiarity with Linux

Benefits

Fully remote
Flexible PTO
Healthcare, dental, vision, and life insurance coverage
401k

Location: Boston, MA (remote) • Salary: USD 125,000 - 145,000 per year • Experience: 3+ years

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1mo ago

Help Desk Representative

Infomatics Software Solutions Boston, MA

Boston, MA

1mo ago Closed

$36 - $36/hr Part time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Sep 3, 2026).

Job Description

Infomatics Software Solutions offers a part-time (20 hours/week) Help Desk opportunity with hybrid flexibility for local candidates in Boston, MA. This role supports day-to-day operation of CCD platforms and helps keep systems reliable for students, alumni, and staff in a collaborative university environment. During a staff leave period, you will focus on maintaining access, responding to user questions, and troubleshooting issues to ensure smooth platform operations.

Compensation: $36.00/hour (USD 36 - 36 per hourly). Location: Boston, MA (hybrid). Job type: part time.

What you’ll do

Manage Handshake account requests, updates, and user access validation
Respond to support inquiries and troubleshoot login and access issues
Maintain and monitor a shared inbox for system-related queries
Support appointment access and answer service-related questions
Review employer and job posting concerns and flag suspicious activity
Perform data corrections and assist with cleanup activities
Maintain documentation, trackers, and weekly summaries
Provide VMock system support, including account setup, troubleshooting, and guidance
Escalate complex technical or policy-related issues to internal teams

What you bring

Experience with Handshake or similar career/recruiting platforms (preferred)
Strong written and verbal communication skills
Ability to follow processes and escalate when required
Strong attention to detail and data accuracy
Basic troubleshooting skills for web-based platforms
Ability to handle sensitive and confidential information
Ability to work independently and manage tasks efficiently

Helpful experience

Prior experience with VMock or similar tools
Experience with university systems or career services environments

Key working skills

Organizational and documentation skills
Ability to manage multiple requests and deadlines
Effective communication with diverse stakeholders
Problem-solving and analytical thinking
Ability to work independently and within a team

Additional notes: Local candidates only (Boston, MA). A background check may be required.

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2mo ago

IT Service Desk Technician

Trexon Boston, MA

Boston, MA

2mo ago Closed

$31 - $36/hr Full time Active Directory Atlassian Cloud Platforms

This position is no longer accepting applications (closed Aug 14, 2026).

Job Description

Trexon is hiring an IT Service Desk Technician for an onsite role in Boston, MA. The position provides Tier 1 and Tier 2 desktop and end-user support in a Windows enterprise environment across two locations, manages the IT service desk queue, and troubleshoots hardware and software. The compensation ranges from USD 31 - 36 per hour, depending on experience. Ideal candidates bring 3 to 5 years of desktop support or IT service desk experience and hold a high school diploma or GED.

Position overview: The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise setting. The role is focused on minimizing downtime and delivering an exceptional support experience at every touchpoint across both sites. You should be technically sharp, customer‑oriented, and dedicated to solving problems efficiently while documenting your work thoroughly. Success is measured by timely ticket resolution, minimal recurrence of issues, and end users who feel genuinely supported. The role values a proactive mindset, a passion for technology, continuous learning, and strong collaboration with colleagues.

Responsibilities

Support long-term hardware planning and capacity strategies to address future technology needs.
Assist with planning and executing new computer projects and hardware installations.
Research hardware options and recommend products to inform procurement and development efforts.
Help plan and deploy networking and wiring projects and installations.
Keep current on networking contracts and oversee contract-based installations.
Determine and meet required hardware service levels in line with organizational policies.
Coordinate with end users and staff, delivering training and support on equipment operation and related issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and related products.
Where needed, handle installation, configuration, testing, maintenance, monitoring, and troubleshooting of end user software and networking software.
Conduct on-site analysis and resolution of complex hardware problems for diverse users, recommending and implementing fixes, including off-site repairs when appropriate.
Handle incoming calls, tickets, and emails about hardware problems with prompt responses.
Record hardware failures, repairs, installations, and removals in the ticketing system.
Stay informed about hardware contracts and oversee contract-based installations.
Coordinate with third-party vendors and support when required.
Recommend and schedule improvements, upgrades, and repairs for hardware and peripherals.
Perform other duties aligned with the role as needed.
Mentor junior team members when appropriate.
Oversee the fleet of input/output devices, including printers and scanners.
Coordinate deployment and monitoring of building battery backup systems.
Contribute to ad-hoc projects and initiatives as needed.

Requirements

Ideal candidates will meet these qualifications and attributes:

Three to five years of experience in a desktop support or IT service desk role.
Working knowledge of Windows 10 and Windows 11 configurations and support across multiple hardware platforms.
Experience with Microsoft 365.
Familiarity with Jira Service Management and Confluence Documentation.
Network troubleshooting skills and printer configuration/support experience.
Strong problem solving and the ability to visualize effective solutions.
Ability to implement, administer, and troubleshoot infrastructure devices.
Ability to provide detailed inputs for hardware and software selection.
Quick learner who can pick up new technologies using documentation and online resources.
Comfort working with all levels of staff inside and outside IT and the organization.
Self-starter who can work independently and also thrive in a team setting.
Good analytical and problem-solving skills, with reliability and flexibility as needed.
Positive attitude and strong communication skills.

Technologies

Windows 10
Windows 11
Microsoft 365
Jira Service Management
Confluence Documentation
Active Directory
OneDrive
SharePoint
Dialpad
VoIP

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3mo ago

Help Desk/Desktop Support Analyst

Robert Half Boston, MA

Boston, MA

3mo ago Closed

$23 - $27/hr Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

Office 365
Windows 10/11
Active Directory
Intune
Defender
Duo
Microsoft 365
ServiceNow

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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3mo ago

Infra Tech Support Practitioner

Accenture Boston, MA

Boston, MA

3mo ago Closed

$32 - $42/hr Contract Customer Support Help Desk Information Technology (IT)

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