Boston, MA

Support Jobs in Boston, MA

4 jobs found

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Today

Help Desk Representative

Infomatics Software Solutions Boston, MA

Boston, MA

Today

$36 - $36/hr Part time Computer Skills Customer Support End User Support

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Job Description

Infomatics Software Solutions offers a part-time (20 hours/week) Help Desk opportunity with hybrid flexibility for local candidates in Boston, MA. This role supports day-to-day operation of CCD platforms and helps keep systems reliable for students, alumni, and staff in a collaborative university environment. During a staff leave period, you will focus on maintaining access, responding to user questions, and troubleshooting issues to ensure smooth platform operations.

Compensation: $36.00/hour (USD 36 - 36 per hourly). Location: Boston, MA (hybrid). Job type: part time.

What you’ll do

Manage Handshake account requests, updates, and user access validation
Respond to support inquiries and troubleshoot login and access issues
Maintain and monitor a shared inbox for system-related queries
Support appointment access and answer service-related questions
Review employer and job posting concerns and flag suspicious activity
Perform data corrections and assist with cleanup activities
Maintain documentation, trackers, and weekly summaries
Provide VMock system support, including account setup, troubleshooting, and guidance
Escalate complex technical or policy-related issues to internal teams

What you bring

Experience with Handshake or similar career/recruiting platforms (preferred)
Strong written and verbal communication skills
Ability to follow processes and escalate when required
Strong attention to detail and data accuracy
Basic troubleshooting skills for web-based platforms
Ability to handle sensitive and confidential information
Ability to work independently and manage tasks efficiently

Helpful experience

Prior experience with VMock or similar tools
Experience with university systems or career services environments

Key working skills

Organizational and documentation skills
Ability to manage multiple requests and deadlines
Effective communication with diverse stakeholders
Problem-solving and analytical thinking
Ability to work independently and within a team

Additional notes: Local candidates only (Boston, MA). A background check may be required.

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20d ago

IT Service Desk Technician

Trexon Boston, MA

Boston, MA

20d ago

$31 - $36/hr Full time Active Directory Atlassian Cloud Platforms

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Job Description

Trexon is hiring an IT Service Desk Technician for an onsite role in Boston, MA. The position provides Tier 1 and Tier 2 desktop and end-user support in a Windows enterprise environment across two locations, manages the IT service desk queue, and troubleshoots hardware and software. The compensation ranges from USD 31 - 36 per hour, depending on experience. Ideal candidates bring 3 to 5 years of desktop support or IT service desk experience and hold a high school diploma or GED.

Position overview: The Support Technician serves as the primary point of contact for end-user hardware and software support in a Windows enterprise setting. The role is focused on minimizing downtime and delivering an exceptional support experience at every touchpoint across both sites. You should be technically sharp, customer‑oriented, and dedicated to solving problems efficiently while documenting your work thoroughly. Success is measured by timely ticket resolution, minimal recurrence of issues, and end users who feel genuinely supported. The role values a proactive mindset, a passion for technology, continuous learning, and strong collaboration with colleagues.

Responsibilities

Support long-term hardware planning and capacity strategies to address future technology needs.
Assist with planning and executing new computer projects and hardware installations.
Research hardware options and recommend products to inform procurement and development efforts.
Help plan and deploy networking and wiring projects and installations.
Keep current on networking contracts and oversee contract-based installations.
Determine and meet required hardware service levels in line with organizational policies.
Coordinate with end users and staff, delivering training and support on equipment operation and related issues.
Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware and related products.
Where needed, handle installation, configuration, testing, maintenance, monitoring, and troubleshooting of end user software and networking software.
Conduct on-site analysis and resolution of complex hardware problems for diverse users, recommending and implementing fixes, including off-site repairs when appropriate.
Handle incoming calls, tickets, and emails about hardware problems with prompt responses.
Record hardware failures, repairs, installations, and removals in the ticketing system.
Stay informed about hardware contracts and oversee contract-based installations.
Coordinate with third-party vendors and support when required.
Recommend and schedule improvements, upgrades, and repairs for hardware and peripherals.
Perform other duties aligned with the role as needed.
Mentor junior team members when appropriate.
Oversee the fleet of input/output devices, including printers and scanners.
Coordinate deployment and monitoring of building battery backup systems.
Contribute to ad-hoc projects and initiatives as needed.

Requirements

Ideal candidates will meet these qualifications and attributes:

Three to five years of experience in a desktop support or IT service desk role.
Working knowledge of Windows 10 and Windows 11 configurations and support across multiple hardware platforms.
Experience with Microsoft 365.
Familiarity with Jira Service Management and Confluence Documentation.
Network troubleshooting skills and printer configuration/support experience.
Strong problem solving and the ability to visualize effective solutions.
Ability to implement, administer, and troubleshoot infrastructure devices.
Ability to provide detailed inputs for hardware and software selection.
Quick learner who can pick up new technologies using documentation and online resources.
Comfort working with all levels of staff inside and outside IT and the organization.
Self-starter who can work independently and also thrive in a team setting.
Good analytical and problem-solving skills, with reliability and flexibility as needed.
Positive attitude and strong communication skills.

Technologies

Windows 10
Windows 11
Microsoft 365
Jira Service Management
Confluence Documentation
Active Directory
OneDrive
SharePoint
Dialpad
VoIP

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2mo ago

Help Desk/Desktop Support Analyst

Robert Half Boston, MA

Boston, MA

2mo ago Closed

$23 - $27/hr Contract Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

Office 365
Windows 10/11
Active Directory
Intune
Defender
Duo
Microsoft 365
ServiceNow

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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2mo ago

Infra Tech Support Practitioner

Accenture Boston, MA

Boston, MA

2mo ago Closed

$32 - $42/hr Contract Customer Support Help Desk Information Technology (IT)

This position is no longer accepting applications (closed Jun 21, 2026).

Job Description

Accenture Flex in Boston is seeking an onsite Infra Tech Support Practitioner to provide deskside end-user support, manage devices, and collaborate on IT infrastructure projects, while assisting in defining and testing data center components. This contract role includes onsite support for end-user devices and a focus on delivering reliable, secure IT services at multiple locations, with an hourly compensation range of USD 32 to 42.

Responsibilities

Assist in defining requirements, designing and building data center technology components, and conducting testing efforts, with the ability to work independently and develop into a subject matter expert.
Actively participate in team discussions and offer practical solutions to work-related problems.
Provide onsite deskside support for end-user devices (Windows, Mac, mobile, peripherals) and enterprise applications.
Manage devices using enterprise tools such as Jamf Pro, Intune, SCCM, and Active Directory.
Deliver VIP or white-glove support to executives and senior leaders.
Oversee and coordinate deskside operations across multiple locations.
Track and ensure compliance with SLAs and KPIs, reporting on incident trends and service metrics.
Serve as the primary regional escalation point for deskside support issues.
Partner with IT teams (Service Desk, Infrastructure, Security, Network) for escalations and cross-functional projects.
Identify and implement process improvements and standardize deskside practices.
Maintain compliance with IT security standards, client policies, and audit requirements.

Requirements

Minimum of 3 years of work experience.
At least 1 year of desktop management.
High School Diploma or GED.

Technologies

Jamf Pro
Intune
SCCM
Active Directory

Benefits

Medical
Dental
Vision
Long-term disability coverage
401(k) plan
Paid time off
Learning resources

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Support Jobs in Boston, MA

Help Desk Representative

IT Service Desk Technician

Help Desk/Desktop Support Analyst

Infra Tech Support Practitioner

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