Boston, MA

Support Jobs in Boston, MA

2 jobs found

Include remote jobs

18d ago

Help Desk/Desktop Support Analyst

Robert Half Boston, MA

Boston, MA

18d ago

$23 - $27/hr Contract Active Directory Application Support Computer Skills

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Job Description

Robert Half is seeking a Help Desk and Desktop Support Analyst for an onsite, long-term contract in Boston, MA. This role delivers hands-on desk-side support in a Windows‑focused environment and includes Level II responsibilities such as onboarding and offboarding, plus administration of Microsoft technologies. The position offers an hourly rate of $23 to $27 and is conducted onsite in a smaller office setting.

Responsibilities

Provide in-person deskside support three days per week, addressing hardware, software, and user access issues for office staff.
Own higher‑level requests, investigate complex problems, and drive tickets to completion with clear follow-up.
Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying fixes.
Install, remove, and reconfigure approved software on end‑user devices while staying within internal IT standards.
Support employee onboarding and offboarding activities, including account setup, device preparation, and access changes.
Maintain and troubleshoot conference room technology and audiovisual equipment to keep meetings running smoothly.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.
Document work in the ticketing system and contribute to additional onsite support tasks as business needs evolve.
Operate independently to manage onsite support responsibilities in a smaller office environment.

Requirements

At least 3 years of desktop support, help desk, or onsite IT support experience in a structured environment.
Strong technical knowledge of Windows 10 and Windows 11, with the ability to diagnose and resolve end‑user issues efficiently.
Practical experience supporting Microsoft 365 and Active Directory in a Level II capacity.
Familiarity with Microsoft endpoint and security tools, including Intune and Defender, as well as authentication platforms such as Duo.
Experience using ticket management platforms such as ServiceNow or comparable ITSM systems.
Ability to support conference room technology, audiovisual tools, mobile devices, and both Windows and Mac-based systems.
Excellent communication skills and a helpful, approachable service style when assisting employees and stakeholders.
Proven ability to work independently and manage onsite support responsibilities in a smaller office environment.
Administer and support core Microsoft technologies such as Office 365, Windows 10/11, Active Directory, Intune, Defender, and Duo.

Technologies

Office 365
Windows 10/11
Active Directory
Intune
Defender
Duo
Microsoft 365
ServiceNow

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

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29d ago

Infra Tech Support Practitioner

Accenture Boston, MA

Boston, MA

29d ago

$32 - $42/hr Contract Customer Support Help Desk Information Technology (IT)

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Job Description

Accenture Flex in Boston is seeking an onsite Infra Tech Support Practitioner to provide deskside end-user support, manage devices, and collaborate on IT infrastructure projects, while assisting in defining and testing data center components. This contract role includes onsite support for end-user devices and a focus on delivering reliable, secure IT services at multiple locations, with an hourly compensation range of USD 32 to 42.

Responsibilities

Assist in defining requirements, designing and building data center technology components, and conducting testing efforts, with the ability to work independently and develop into a subject matter expert.
Actively participate in team discussions and offer practical solutions to work-related problems.
Provide onsite deskside support for end-user devices (Windows, Mac, mobile, peripherals) and enterprise applications.
Manage devices using enterprise tools such as Jamf Pro, Intune, SCCM, and Active Directory.
Deliver VIP or white-glove support to executives and senior leaders.
Oversee and coordinate deskside operations across multiple locations.
Track and ensure compliance with SLAs and KPIs, reporting on incident trends and service metrics.
Serve as the primary regional escalation point for deskside support issues.
Partner with IT teams (Service Desk, Infrastructure, Security, Network) for escalations and cross-functional projects.
Identify and implement process improvements and standardize deskside practices.
Maintain compliance with IT security standards, client policies, and audit requirements.

Requirements

Minimum of 3 years of work experience.
At least 1 year of desktop management.
High School Diploma or GED.

Technologies

Jamf Pro
Intune
SCCM
Active Directory

Benefits

Medical
Dental
Vision
Long-term disability coverage
401(k) plan
Paid time off
Learning resources

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Support Jobs in Boston, MA

Help Desk/Desktop Support Analyst

Infra Tech Support Practitioner

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