Boston, MA

Support Jobs in Boston, MA

19 jobs found

Include remote jobs

9d ago

IT Support Engineer

Finish Line Staffing Services Boston, MA

Boston, MA

9d ago

$110k - $125k/yr Full time Application Support Device Enrollment End User Support

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Job Description

Boston, MA onsite role for a mid-level IT Support Engineer who can run day-to-day end-user technology operations with minimal supervision. This position supports a small IT environment, combining hands-on troubleshooting with ownership of endpoint health, employee onboarding/offboarding, and reliable documentation. Salary range: $110,000 to $125,000 per year.

What you’ll be responsible for

Deliver Level 1–2 technical support for end users, covering hardware, software, networking, VPN, and remote-access issues.
Own endpoint health, including device enrollment, imaging, patching, compliance, and monitoring using tools such as Intune, ManageEngine Endpoint Central, or equivalent.
Manage employee onboarding and offboarding, including account provisioning and access across Okta, Microsoft 365, Adobe, and other SaaS platforms.
Build and configure devices based on user needs while applying standard procedures with strong technical judgment.
Verify solutions and configurations before closing requests to ensure issues are fully resolved.
Troubleshoot unfamiliar problems independently, then escalate with clear diagnosis and recommended next steps.
Maintain accurate technical documentation, including runbooks and a knowledge base.

What you’ll need

Approximately 3–5+ years of hands-on IT support experience and the ability to work independently in a small IT environment.
Practical experience administering Windows 10/11, endpoint management, and device imaging and provisioning.
Working knowledge of identity and access management, including Okta or equivalent SSO/MFA platforms.
Experience supporting Microsoft 365 and business applications such as Box, Zoom, Slack, and Adobe.
Familiarity with basic networking, VPN troubleshooting, ticketing systems, and technical documentation.
Strong problem-solving skills, attention to detail, and a proactive approach to verifying outcomes and following through to resolution.
Ability to exercise sound judgment, adapt standard processes when needed, and communicate effectively with end users and senior stakeholders.

Technologies you’ll work with

Windows 10, Windows 11, Intune, ManageEngine Endpoint Central
Okta, Microsoft 365, Adobe, Box, Zoom, Slack
VPN, SSO, MFA, endpoint enrollment, device imaging

Location and experience

In person work location in Boston, MA 02133 (required). Experience: 6 years in IT support (required) and 3 years in financial services (required).

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15d ago

Desktop Onsite Technical Support

Voya Financial Boston, MA

Boston, MA

15d ago

$85k - $106k/yr Full time Active Directory Asset Management Av Conferencing

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Job Description

The Employee Tech Services team at Voya Financial is hiring a Desktop Onsite Technical Support professional to deliver white-glove, deskside support in a Windows-based financial services environment. This onsite role focuses on troubleshooting and resolving end-user issues across devices, applications, connectivity, and AV/conferencing systems while maintaining accurate service documentation and participating in core IT lifecycle activities.

Key Responsibilities

Provide Level 1 and Level 2 deskside and remote support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
Troubleshoot and resolve issues involving hardware, software, network access, and user credentials.
Support office moves, tech refreshes, and infrastructure buildouts.
Perform onsite installations, diagnostics, and repairs for hardware and software.
Use remote tools to assist users and resolve issues efficiently.
Maintain and update service tickets in alignment with SLA and KPI targets.
Deliver attentive, high-quality white-glove deskside service for all staff.
Assist with deployment of software releases, patches, and system upgrades across end-user devices.
Participate in IT asset lifecycle activities, including procurement, inventory, and disposal.
Collaborate with cross-functional IT teams and share knowledge with peers.
Assist with incident response and contribute to root cause analysis as needed.
Support standard change, release, and problem management processes.
Ability to learn, grow, and develop within the role and the organization.

Required Qualifications

Bachelor’s degree or 2–4 years of relevant IT experience.
Experience supporting Windows OS, Microsoft 365, Active Directory, and enterprise collaboration tools.
Familiarity with ITIL processes: Incident, Problem, Change, and Release Management.
Experience with IT Asset Management (ITAM) tools and practices.
Strong communication, interpersonal, and problem-solving skills.
Ability to manage multiple tasks in a fast-paced environment.
Willingness to work flexible hours, including evenings and weekends, as needed.

Technologies

Windows OS
Microsoft 365
Active Directory
ITIL
IT Asset Management (ITAM)
AV/conferencing systems

Preferred Skills & Certifications

Relevant industry certifications (e.g., Microsoft, ITIL, CompTIA).
Experience in a financial services or managed services environment.
Familiarity with performance management and capacity planning.

Critical Skills

Customer Focused: Passionate drive to delight customers and deliver solutions aligned with expectations.
Critical Thinking: Ability to analyze information and data to reach well-reasoned solutions.
Team Mentality: Partner effectively to support team culture and shared goals.
Business Acumen: Understand the financial services industry to support sound business decisions.
Learning Agility: Stay open to new approaches and skill development.

Compensation & Benefits

Salary: USD 84,640 - 105,800 per year.

Health, dental, vision and life insurance plans
401(k) Savings plan with generous company matching contributions (up to 6%)
Voya Retirement Plan: employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off: 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day
Paid volunteer time: 40 hours per calendar year

Work Location

Onsite: 5 Days/Week | Boston, MA

Education

Bachelor’s degree or 2–4 years of relevant IT experience

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19d ago

Service Desk Specialist

Sasaki Associates Boston, MA

Boston, MA

19d ago

$75k - $83k/yr Full time Customer Service Customer Support End User Support

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Job Description

Sasaki Associates is hiring a Service Desk Specialist to support the technology used by design and operations teams. This role is based in our Boston office with onsite work a minimum of 4 days per week. You will be the first stop for colleagues reaching out through the service desk, helping them resolve issues and keep work moving across virtual desktops, Windows systems, SaaS applications, and conference room technology.

Responsibilities

Monitor the service desk ticketing system and act as the first point of contact for colleagues, delivering responsive and empathetic support
Maintain a high standard of customer service so users feel heard and receive prompt, professional resolution
Diagnose and resolve issues independently across virtual desktops, Windows OS, desktop and SaaS software, laptops, and network connectivity
Identify when problems need advanced support and escalate to senior teammates while keeping users informed
Update ticket documentation with detailed records of symptoms, troubleshooting steps, and outcomes
Spot recurring issues and trends to help the team address root causes proactively
Provide end-user guidance and help create knowledge base articles for common system operations, software use, troubleshooting steps, and tips
Prepare computers and accounts for onboarding, offboarding, and upgrades
Support software install requests, basic scripting, and automated deployments
Maintain accurate inventory for workstations, software, and other IT assets
Deliver in-person assistance for conference rooms, equipment check-outs, or urgent requests

Requirements

3+ years of technical support experience in a Windows environment, preferably including virtual desktop experience and both remote and in-person support
Strong commitment to excellent customer service, with the ability to prioritize using deadlines, capacity, stakeholders, and budget
Understanding and appreciation for information security across systems and user devices
Resourcefulness and quick-thinking for troubleshooting new or critical technical issues
Proven written and oral communication skills, with the ability to communicate with employees at all levels
Ability to lift 20 lbs

Additional Role Details

In addition to supporting service desk requests, you will troubleshoot conference room technology, prepare laptops, and manage account access. When not actively assisting users, you will participate in team meetings, project planning, and troubleshooting sessions to learn more about technologies, initiatives, and practices across the firm.

Location: Boston, MA (onsite, minimum 4 days/week)
Compensation: USD 75,000 - 83,000 per year

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20d ago

Client IT Support Technician

AVI-SPL Boston, MA

Boston, MA

20d ago

$29 - $35/hr Full time Application Support Desktop Support End User Support

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Job Description

Provide in-person IT support on a university campus, combining customer support, troubleshooting, documentation, and hands-on training.

Responsibilities

Deliver face-to-face technical support on campus for faculty, staff, and students
Diagnose and troubleshoot hardware, software, connectivity, and account access issues
Perform device diagnostics, maintenance, and repairs for university-owned equipment
Support device and system setup by assisting with configuration of devices, applications, and university systems
Advise clients on university technology resources and services
Record interactions in tracking and incident management systems
Escalate complex problems to Client Support Leads or specialized technical teams
Coordinate with other ITS departments to drive issue resolution
Follow up with clients to confirm satisfaction and issue resolution
Maintain and improve support knowledge by updating knowledge base articles and common solutions
Create self-help resources and user guides for clients
Identify recurring issues and recommend process improvements
Contribute to ongoing technical documentation maintenance
Catalog and track technology equipment in Asset Management systems
Run one-on-one and small group training on university technologies
Build relationships with the university community to support technology adoption
Promote Tech Bar services and self-service resources
Participate in technology outreach events and initiatives
Stay current on emerging technologies and best practices
Participate in training to maintain and enhance technical skills
Collaborate with team members to share knowledge and expertise
Support a positive, customer-focused and team-oriented environment
Respond to security incidents and handle critical operational needs, including software deployments and resolution of software issues or system breaks
Provide occasional availability outside traditional working hours for urgent business continuity needs to minimize disruption
Perform duties outside primary responsibilities as needed to support evolving business needs, including assisting cross-functional teams and contributing to initiatives that support growth and success
Coordinate and/or assist to ensure smooth operations across the organization

Work Profile

In-Person Technical Support: 65%
Knowledge Management and Face-to-face Process Improvement: 20%
In-person Technology Training and Outreach: 10%
Professional Development and Collaboration: 5%

24/7 Business Continuity

Role requires occasional availability beyond traditional working hours for urgent business needs
May include responding to security incidents, supporting software deployments, resolving software issues or system breaks, and addressing other critical operational requirements
Proactive, adaptable response expected to minimize disruption regardless of time or day

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent combination of education and experience
1+ years of experience in technical support, customer service, or related roles
Experience supporting multiple operating systems including Windows, macOS, and mobile OS
Strong understanding of modern technology platforms and applications
Excellent interpersonal and communication skills with a customer-first mindset
Demonstrated problem-solving and analytical skills
Ability to work in a fast-paced environment and adapt to changing priorities
Experience documenting technical solutions and updating knowledge bases
Ability to work on campus 5 days/week
Ability to stand upright for up to 4 hours at a time
Ability to maneuver under desks and in tight spaces as needed
Ability to lift up to 20 lbs
Ability to travel between multiple locations on campus

Technologies

Windows
macOS
Mobile OS
M365
Teams
SharePoint
OneDrive
ITIL
ServiceNow
Apple
Dell
HP
Tech Bar

Preferred Qualifications

Experience in higher education IT environments
Experience in a retail-style technical support environment
Knowledge of M365, including Teams, SharePoint, and OneDrive
ITIL foundation certification
Hardware certifications (Apple, Dell, HP)
Experience with service management platforms (ServiceNow)

Benefits

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

Compensation & Location

Location: Boston, MA (onsite)
Pay type: Hourly
Hourly rate: $29.72/hr to $35.10/hr

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22d ago

Help Desk Support Specialist

An IT Solutions Company Boston, MA

Boston, MA

22d ago

$20 - $28/hr Full time Computer Skills Customer Support End User Support

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Job Description

Provide end user help desk support by troubleshooting issues, responding to tickets, and documenting resolutions to keep employees and customers productive.

Responsibilities

Handle incoming technical support requests via phone, email, or a ticketing system
Troubleshoot computer, printer, software, and connectivity problems
Support users with account access, password resets, and basic system configuration
Install and configure approved software and computer equipment
Document support tickets, including troubleshooting steps and final resolutions
Escalate more complex technical issues to senior IT staff when needed
Maintain accurate hardware inventories and IT support records
Provide clear, step-by-step instructions suited to users with different technical knowledge levels
Follow company security procedures and IT support policies
Assist with routine system updates and equipment setup as assigned

Requirements

Strong customer service and communication skills
Basic knowledge of Windows operating systems and common business applications
Understanding of computer hardware, networking fundamentals, and troubleshooting approaches
Ability to prioritize support requests and manage multiple tasks
High attention to detail with strong documentation skills
Familiarity with help desk ticketing systems preferred
Previous IT support or technical customer service experience is an advantage
Relevant certifications such as CompTIA A+ are beneficial but may not be required

Technologies

Windows
CompTIA A+
Help desk ticketing systems

Workplace & Location

Location: Boston, MA (hybrid)
Workplace: On-site / Hybrid, depending on company requirements
Work arrangement: In person

Pay & Schedule

Estimated pay: USD 20.00–28.00 per hour
Expected hours: 30.0–40.0 per week

Benefits

Dental insurance
Flexible schedule
Relocation assistance
Retirement plan

How to Apply

Since the company name is not specified, confirm the employer's legal name and official website before applying
Search for Help Desk Support Specialist opportunities in Fort Worth, TX
Submit your résumé through the verified employer careers page or an authorized hiring contact

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22d ago

Desktop Support Technician

Ovation Workplace Services Boston, MA

Boston, MA

22d ago

$20 - $24/hr Full time Active Directory Application Support Desktop Support

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Job Description

Ovation Workplace Services is hiring a Desktop Support Technician for onsite support in Boston, MA.

Responsibilities

Provide first- and second-level technical support for end users covering hardware, software, and applications via phone, remote access tools, and onsite assistance.
Log and maintain accurate documentation for all incidents and service requests in the designated IT ticketing system.
Install, configure, upgrade, and troubleshoot Windows operating systems, including Windows 10 and Windows 11.
Support and troubleshoot the Microsoft Office 365 suite.
Provide foundational support for macOS environments to assist users of Apple devices.
Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.
Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.
Perform routine preventive maintenance for computers, laptops, and printers.
Complete remedial repairs on desktops, laptops, printers, and related peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation hardware and software issues.
Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.
Provide timely status updates to end users and stakeholders on open incidents and resolutions.
Support mobile device management (MDM) for iOS and Android devices.
Apply working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications to support a broad range of IT needs.
Perform other duties as assigned by management to support departmental and organizational objectives.

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field, OR an equivalent combination of education, training, and directly related experience.
Minimum 18 months of hands-on experience in a desktop support, help desk, or IT support capacity.
Demonstrated experience supporting Windows environments, including Windows 10 and/or Windows 11.
CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or a higher-level Microsoft certification.
Proficiency in Windows OS, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.
Experience installing, configuring, and troubleshooting PCs and laptops.
Familiarity with enterprise antivirus and endpoint protection solutions.
Experience using helpdesk ticketing systems and understanding IT service management practices.
Knowledge of MDM platforms that support iOS and Android.
Familiarity with enterprise encryption solutions and Windows device management via Active Directory.
Strong analytical, problem-solving, and technical troubleshooting abilities.
Ability to manage multiple priorities, work independently, and consistently meet SLAs.
Excellent verbal and written communication skills for explaining technical topics to non-technical audiences.
Demonstrated commitment to high-quality customer service for internal stakeholders.
Ability to adapt to a rapidly changing technology environment and shifting priorities.
Willingness to work outside standard business hours, including evenings and weekends, for scheduled projects or emergency response.
Physical ability to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
Occasional ability to lift and/or move IT equipment up to 50 pounds.
May require bending, kneeling, or crouching to install or service equipment.

Technologies

Windows 10, Windows 11
Microsoft Office 365
macOS
Cisco Jabber
iOS, Android
Active Directory
Group Policy Objects (GPOs)
MDM
ServiceNow
Windows device management via Active Directory

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Certifications (Preferred)

CompTIA A+ certification or equivalent vendor-neutral credential.
Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.

Work Environment

Primarily standard office or data center environment with moderate noise levels.
May require travel to or work at multiple organizational sites or client locations.

Compensation: USD 20 - 24 per hour

Experience: Walk - Up Desk (1 year required); Desktop support (3 years required); ServiceNow (3 years required)

Employment: Full-Time (Non-Exempt)

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23d ago

Desktop Support Technician

CPMC LLC Boston, MA

Boston, MA

23d ago

$37+/hr Full time Customer Support Desktop Support End User Support

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Job Description

On-site Desktop Support Technician support role for the GSA DIGIT XGen program in Boston, MA.

Responsibilities

Handle on-site clerical and administrative tasks tied to desktop support operations
Triage and resolve user issues by responding to trouble tickets
Deliver technical assistance to users via phone, email, and instant message for:
- Password resets
- E-mail support
- Directories
- Standard MS Windows desktop applications
- Smartphones and network connectivity
Perform PC problem analysis and support hardware/software installation and configuration
Work with customers daily to maintain productivity and provide individual feedback
Manage a team by monitoring productivity and quality, providing individual feedback
audit trail and statistical records for all reported problems and conditions

On-the-Job Support Scope

Image and deploy end-user devices
Troubleshoot hardware and software issues
Support conference rooms and LAN/data center infrastructure
Provide white-glove support across desktops, laptops, tablets, mobile devices, printers, and VOIP
Coordinate with Network Services and other IT support groups while working directly with customers both on-site and remotely

Requirements

U.S. Citizenship required
Must be able to obtain and hold a Public Trust clearance

Technologies

MS Windows
VOIP
LAN/data center infrastructure

Compensation & Benefits

Hourly wage: $37.61/hour per the McNamara-O'Hara Service Contract Act (SCA) wage determination for this labor category and locality
Health & Welfare (H&W) fringe: $5.09/hour per the applicable SCA wage determination (provided in accordance with SCA requirements)
W2 employment with full company-sponsored benefits:
- Medical
- Dental
- Vision
- Retirement/401(k)
- Paid leave
Stable, long-term federal program work on the GSA DIGIT XGen contract

$32 - $42/hr Contract Customer Support Help Desk Information Technology (IT)

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