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Technical Support Specialist (MSP)

IT Solution Provider in Southern NJ Mount Laurel, NJ

Mount Laurel, NJ

Today

$26 - $29/hr Full time Application Support Azure Cloud

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Job Description

The Technical Support Specialist (MSP) role supports small and mid-size business clients with remote and onsite IT assistance across Southern New Jersey and the Tri-State region. This position combines helpdesk ticket work with administration of Microsoft 365 cloud services, Windows environments, and networking and infrastructure projects.

Role Overview

As part of an MSP-focused team, you will handle helpdesk requests, diagnose and resolve technical issues, and assist with scheduled projects and escalations. Responsibilities include monitoring systems through RMM and related tools, deploying and supporting Windows workstations and servers, and troubleshooting network infrastructure components such as switches, firewalls, WAN connectivity, and WiFi.

Key Responsibilities

Provide helpdesk support and manage client tickets
Diagnose and resolve issues using phone support, remote tools, and onsite visits
Deliver onsite support for escalations and scheduled project work
Support and administer Microsoft 365 environments, including Azure / Entra ID, Exchange Online, SharePoint, OneDrive, and Microsoft Teams
Deploy and support Windows workstations and servers
Monitor systems using RMM and monitoring platforms
Troubleshoot network infrastructure, including switches, firewalls, WAN connectivity, and WiFi
Perform hardware installs, workstation deployments, and upgrades
Maintain clear technical documentation and detailed ticket notes

Required Qualifications

Minimum 1 year experience working at a Managed Service Provider (MSP)
Experience supporting Microsoft 365 in a business environment
Strong troubleshooting and diagnostic skills
Previous onsite support experience
Experience with CAT5 / CAT6 network cabling
Excellent phone communication and customer service skills
Ability to manage multiple tickets and priorities
Strong documentation and communication skills
Comfort supporting modern Microsoft 365 environments
User management and licensing
SharePoint and OneDrive permissions
Microsoft Teams configuration and troubleshooting
Exchange Online mailbox management
Azure / Entra ID user and device management
Microsoft 365 administration basics
Reliable vehicle for occasional onsite client visits
Smartphone with internet access
Ability to lift up to 50 pounds
Participation in on-call rotation approximately every 4–5 weeks
Professional appearance and business-appropriate attire
CompTIA A+ or Network+ certification required
Mount Laurel, NJ 08054 (Required)
25% (Required)
Work Location: In person

Preferred MSP Skills

Experience working in a ticket-based MSP support environment
Familiarity with RMM platforms
Experience working with multiple customer networks
Firewall and network troubleshooting experience
Experience documenting environments and procedures
Ability to prioritize tickets and manage workload in a fast-paced MSP

Technologies

Microsoft 365, Azure, Entra ID
Exchange Online, SharePoint, OneDrive
Microsoft Teams
Windows
RMM
CAT5, CAT6, WiFi, WAN

Compensation and Location

Location: Mount Laurel, NJ (hybrid)
Pay: USD 26 - 29 per hourly

Education: Associate degree or technical certificate preferred.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Work Schedule

Monday – Friday
8:00 AM – 5:30 PM
Occasional evening or weekend project work scheduled in advance

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