Energy Management Corporation is seeking an experienced Generator Applications & Technical Support Specialist to provide second-level technical support for generator field service, parts, and generator applications. This onsite role in Salt Lake City, UT focuses on generator system design, quotation and sales support, and troubleshooting complex generator and electrical issues across the project lifecycle.
Responsibilities
- Review project specifications, electrical drawings, load schedules, and customer requirements to determine appropriate generator solutions.
- Size and select generators based on running and connected loads, motor-starting requirements, load steps and transient performance, voltage and electrical configuration, fuel type, altitude and ambient temperature, and site and application conditions.
- Design and support complete generator systems, including generators, automatic transfer switches, switchgear, controls, paralleling equipment, and related components.
- Evaluate challenging electrical loads, including VFDs, UPS systems, and other nonlinear loads, and assess their impact on generator sizing and system performance.
- Develop generator equipment quotations based on project requirements and customer needs.
- Define equipment scope and identify appropriate generator system components.
- Prepare pricing and identify project-specific exceptions, clarifications, or technical considerations.
- Explain recommended solutions to customers, sales personnel, and internal teams in a clear and technically accurate manner.
- Provide technical support for generator and parts sales opportunities.
- Serve as a second-level technical resource for generator field service and customer support.
- Assist field technicians with troubleshooting complex generator and generator-system issues and help diagnose problems using practical field experience.
- Identify required service parts, replacement components, and appropriate technical solutions.
- Support customers and internal teams with generator application, service, and parts questions.
- Collaborate with sales, engineering, customer experience, service technicians, manufacturers, and customers throughout the project lifecycle.
- Coordinate technical requirements during equipment selection, quotation, submittals, delivery, startup, and troubleshooting.
- Review application requirements and communicate potential technical concerns before equipment is ordered or installed.
- Assist in resolving application or equipment issues that arise during project execution.
- Bridge communication between customers, field personnel, sales, and engineering.
Requirements
- Significant hands-on experience with commercial or industrial generator systems.
- Strong knowledge of generator operation, troubleshooting, applications, and system components.
- Ability to interpret electrical drawings, specifications, load information, and equipment documentation.
- Experience sizing and selecting generators for a variety of operating conditions and electrical loads.
- Working knowledge of automatic transfer switches, generator controls, switchgear, and associated electrical equipment.
- Strong troubleshooting and problem-solving abilities.
- Ability to communicate technical information clearly to customers, technicians, sales personnel, and other team members.
- Comfortable working in a customer-facing technical support environment.
- Strong organizational skills with the ability to support multiple projects and customer needs simultaneously.
Preferred Qualifications
- 10+ years of generator field service or closely related industry experience.
- Experience developing generator quotations and equipment scopes.
- Experience with generator application engineering and system design.
- Knowledge of motor starting and generator transient load considerations.
- Experience applying generators to VFD, UPS, and other nonlinear loads.
- Experience with paralleling generator systems and associated controls or switchgear.
- Previous experience working directly with generator manufacturers and their application or service teams.
About Energy Management Corporation (EMC)
Energy Management Corporation is proud to be an Affirmative Action / Equal Employment Opportunity employer. We welcome and encourage qualified women, minorities, and individuals from all backgrounds to apply.
Candidate Attestation
I hereby certify that the information provided in my application, résumé, and any accompanying documents is true, complete, and accurate to the best of my knowledge. I understand that any misrepresentation, falsification, or omission of information may disqualify me from consideration for employment or, if employed, may result in disciplinary action up to and including termination.
I authorize the company to verify the information I have provided and to contact references, previous employers, or educational institutions as necessary. By submitting my application, I acknowledge that I have read and understand this attestation.
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