Exchange Support Jobs

1 job found

1d ago

IT Support Specialist

BTS Phoenix, AZ

Phoenix, AZ

1d ago

$60k - $70k/yr Full time Active Directory Computer Skills End User Support

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Job Description

BTS is hiring an IT Support Specialist to strengthen its global IT support function with advanced troubleshooting, end-user assistance, and ongoing system support.

Responsibilities

Support hardware, software, network, and system-related incidents and requests
Troubleshoot and resolve issues involving operating systems, applications, and internal tools in a timely and efficient manner
Assist end-users through remote desktop, phone, or in-person support, including software installations and configuration needs
Provide basic user training on software and hardware tools, including new-hire orientations
Analyze and resolve complex technical problems with a professional and efficient approach
Log incidents and document solutions in the ticketing system
Escalate tickets appropriately when needed
Maintain and support IT systems, servers, workstations, and network infrastructure
Monitor systems proactively and run routine checks to support optimal performance
Support installation, configuration, and maintenance of hardware such as computers, printers, network devices, and related peripherals
Install, upgrade, and patch software applications to support security and functionality
Collaborate with IT teammates and other departments to deliver consistent, high-quality support
Provide technical guidance and mentorship to junior staff when required
Maintain accurate documentation for troubleshooting procedures, software inventory, and IT infrastructure
Prepare regular reports covering system performance and recurring issues

Requirements

2+ years of experience in IT support or a similar role, with strong troubleshooting of hardware and software
Ability to periodically travel to other US offices
Authorization to work in the US permanently without sponsorship is required
CompTIA A+
CompTIA Network+
Microsoft Certified: Windows Server Fundamentals (or related certifications)
ITIL Foundation (desirable)
Experience supporting Windows and macOS environments
Experience with Active Directory, Exchange, and Office 365/Entra management
Knowledge of networking concepts including DNS, DHCP, TCP/IP, and VPN
Experience using AI-assisted tools (for example: copilots, chatbots, or automation platforms) to improve troubleshooting and helpdesk efficiency
Advanced knowledge of desktop operating systems (Windows 10/11, macOS)
Proficiency troubleshooting software and hardware issues
Working understanding of server administration, including backups, patching, and security protocols
Strong communication and customer service skills
Problem-solving skills with focus on delivering timely solutions
Ability to work independently and as part of a global team
Strong organization and time management skills, with ability to prioritize and manage multiple tasks

Location & Travel

Phoenix, AZ (hybrid)
Hybrid expectations: 75% on site
Routine travel to the San Francisco office

Salary

$60,000 - $70,000 per year
Commensurate with experience

Technologies

Remote desktop
Active Directory
Exchange
Office 365 / Entra
Windows 10/11
macOS
DNS, DHCP, TCP/IP
VPN
AI-assisted tools (copilots, chatbots, automation platforms)

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