Phoenix, AZ

Support Jobs in Phoenix, AZ

14 jobs found

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Today

Help Desk Technician

TRU Infusion Phoenix, AZ

Phoenix, AZ

Today

$45k - $55k/yr Full time Active Directory End User Support Hardware Support

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Job Description

TRU Infusion is hiring a Help Desk Technician for an on-site IT role in Phoenix, AZ. In this position, you will deliver Tier 1 support to employees and help keep day-to-day technology running smoothly across company and client environments.

This role combines hands-on troubleshooting with documentation, coordination, and ongoing support improvements. You will work with the IT Director while also handling issues independently, contributing to a reliable support experience as the team supports business operations and continued growth.

Role Overview

On-site in Phoenix, AZ (in person)
First-level technical support for employees and operational technology needs
Support delivered via phone, Microsoft Teams, remote desktop, and an IT ticketing system
Ability to work early morning shifts to support operations
Limited remote work opportunities and occasional travel within Arizona

Responsibilities

Provide Tier 1 support through phone, Microsoft Teams, remote desktop, and the ticketing system
Document work performed and maintain accurate ticket records
Create and update internal knowledge base articles
Coordinate with vendors for warranty repairs and technical support
Maintain hardware and software inventory
Participate in an on-call rotation (typically one week per month)
Assist with technology projects as assigned
Help ensure IT security and compliance requirements are maintained for company and client needs

Requirements

Experience supporting Windows 10/11, macOS, Android, and iOS devices
Familiarity with imaging and deploying new computer systems
Experience with workstation setup, configuration, and break/fix troubleshooting
Working knowledge of Active Directory and Microsoft Entra ID
Basic network connectivity understanding and troubleshooting, including TCP/IP, DNS, VPN, and LAN
Experience using an IT ticketing system to document and manage support requests
Experience providing remote support using remote desktop tools
Familiarity with Microsoft 365 administration; Google Workspace experience is a plus
1–3 years of recent IT Help Desk or Desktop Support experience
Strong problem-solving and troubleshooting skills
Ability to multitask, prioritize, and manage multiple requests in a timely manner
Professional demeanor, positive attitude, and strong communication and interpersonal skills
Ability to work independently and contribute to a small IT team
Self-motivated and dependable, with willingness to learn
Associate degree in Information Technology or a related field is highly desired
A+ certification is a plus
Ability to lift up to 50 lbs

Technologies

Windows 10/11, macOS, Android, iOS
Active Directory, Microsoft Entra ID
TCP/IP, DNS, VPN, LAN
Microsoft Teams, Microsoft 365
Google Workspace
Remote desktop, IT ticketing system
Knowledge base articles

Compensation and Benefits

Pay: $45,000.00 - $55,000.00 per year
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

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1d ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

1d ago

Full time Analyst Computer Skills End User Support

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Job Description

American Airlines is hiring an Associate Analyst/Analyst for the IT Help Desk team. In this onsite role in Phoenix, AZ, you will deliver first-level support to end users across hardware and software environments, troubleshoot issues by phone, and escalate when problems require deeper expertise.

Role Overview

This position is part of the Information Technology Team within the Information Technology Division. The role focuses on providing first-level problem troubleshooting via telephone for technology supported system-wide, with coverage in a 24x7 environment.

Key Responsibilities

Resolve issues that can be handled over the phone; refer more complex problems to the appropriate product group when needed.
Provide first level support for PC hardware and Network environments including Windows 7 and Windows XP, plus Mainframe environments including UNIX and IBM.
Perform problem determination across technology areas such as Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, and Mobile devices.
Interact with internal teams, external support teams, and third party vendors to identify and correct core problems.
Simulate or recreate user problems to identify and resolve operating difficulties.
Maintain daily awareness of system-wide changes, outages, and issues.
Escalate incidents to escalation teams to ensure customer resolution.
Provide timely communication, oral or written, to Level 2 support or other management personnel as required.
Promptly consult Level 2 support or other management regarding quality issues to confirm acceptability or determine next steps.
Work overtime as necessary and when approved.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to and compliance with company and departmental policies, procedures, and practices.
Support shift work as required for a 24x7 IT coverage environment.

AI and Automation Focus

Provide experience with development and/or implementation of Generative AI.
Support knowledge or experience with genrative AI and virtual assistants used to assist with repetitive tasks.

Required Qualifications

Technical degree and/or equivalent experience.
1 year of Help Desk and/or customer service experience.
1 year of troubleshooting experience with service desk environments.
Knowledge and/or experience with internal server/mainframe applications: Shares, QIK, IBM/TSO/TPX, and SCEPTRE.
Apple certification (Apple Genius).
A+ Certification.
Strong interpersonal, written, and verbal communication skills.
Ability to multi-task in a stressful environment.
Strong problem-solving and analytical skills.

Technologies You May Support

Windows 7, Windows XP
UNIX, IBM
Voice, WAN, LAN
PC, Laptop, Network printers, Mobile devices
Shares, QIK, IBM/TSO/TPX, SCEPTRE
Generative AI, virtual assistants
Apple Genius, A+

Benefits

Travel Perks: 365 destinations on more than 6,800 daily flights across the global network.
Health Benefits: health, dental, prescription, and vision benefits (on day one), plus virtual doctor visits and flexible spending accounts.
Wellness Programs.
401(k) Program.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Notes on Role Functions

The responsibilities listed reflect the role’s current scope. Management may modify the job or require additional tasks be performed when appropriate, while observing legal obligations and any collective bargaining obligations.

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8d ago

Tier 1 Tech Support Help Desk

Gould Intelligent Phoenix, AZ

Phoenix, AZ

8d ago

$18 - $19/hr Contract Customer Service Customer Support Email Support

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Job Description

Gould Intelligent, an Arizona-based company, is seeking a Tier 1 Tech Support Help Desk professional for a long-term contract. This onsite role is located in the far northwest Phoenix metro area. The position provides user support and manages the technical support email inbox, at a rate of $18 to $19 per hour.

Benefits

Onsite role in the far northwest Phoenix metro area
Long-term contract
Competitive pay of $18 to $19 per hour
Experience with Google Suite is a plus

Responsibilities

Provide Tier 1 Tech Support to internal and external end users
Manage the technical support email inbox

Requirements

Previous call center tech support experience
Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no third parties or corp-to-corp)
Currently reside in the Phoenix metro area
Be able to start with 2 weeks’ notice
Be able to pass relevant background check

Technologies

Google Suite

To apply, email a Word version of your resume to hr@gouldintelligent.com and reference #AZ 12997. Include your current location. Resumes without location information will not be considered.

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18d ago

IT Desktop Support Engineer

Allied digital service limited Phoenix, AZ

Phoenix, AZ

18d ago

$23 - $24/hr Full time Desktop Imaging And Deployment End User Support Hardware Support

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Job Description

On-site IT Desktop Support Engineer focused on end-user computing, asset lifecycle management, VIP and field support across customer facilities, and incident resolution.

Responsibilities

Support the Standard Operating Environment (SOE) image for Customer's Standard Workplace Device in line with Customer Standards.
Oversee the quality and timeliness of installs, moves, adds, and changes for all Supported Workplace Devices and Supported Workplace Software across all Supported Customer Sites.
Use request data and reports to verify device delivery for projects and other requests.
Manually install the SOE Image wherever required.
Provide hardware and software incident resolution for Supported Workplace Devices, including dispatch, leveraging vendor warranties where possible at Supported Customer Sites.
Perform physical support activities for all Supported Hardware at Customer Facilities, including management of on-premises stock for receiving new and decommissioned hardware and devices.
Soft asset disposal of old equipment.
Coordinate with the client’s hardware disposal vendor for hardware disposal of old equipment.
Maintain the Asset Management system based on movement and deployment of equipment.
Provide dedicated, proactive desk-side support for selected End Users as described in the Service Description.
Provide onsite 12x5 VIP desk-side support at designated Customer Facilities.
VIP personnel proposed for onsite VIP support functions must be presented to staff supporting C-Level Customer VIPs and approved before assignment.
Offer an enhanced level of service with higher priority for Tickets and Incidents to VIPs (executives).
Support VIP End User onboarding and offboarding activities.
Support VIPs at executive-level events at hotels and Customer sites (Board Meetings, Investor Calls).
Update the IT Service Management tool to reflect completion of Service Requests or resolution of Incidents.
Provide onsite Level 2 and 3 support to resolve Incidents when requested by L2/L3 teams.
Provide hands-and-feet support for asset inventory lifecycle for all Supported Workplace Devices and Supported Workplace Software, including printers, mobile devices, tablets, laptops, scanners, and card readers.
Ensure continuity between asset records through lifecycle, including spare devices stocked at Customer Facilities or Provider Delivery Locations.
Provide Level 2 support for conferencing equipment within conference rooms at Supported Customer locations.
Provide hands-and-feet ad-hoc consulting support as requested.
Field support and dispatch services including IMAC, technical support and break-fix, software re-imaging, workstation and peripheral support, office equipment support, printer support, printer settings configuration, third-party printer repairs, paper jam removal, audio-visual support, health checks and vendor escort, with additional scope items to be confirmed.
Exiting Employees: Collect computer hardware from exiting employees.
Exiting Employees: Collect cellular devices.
New Hire/First Day Ready support: Coordinate with new joiners for any required onboarding support.
Disposal: Soft Asset Disposal services (single wipe pass and storage of asset at Customer facility) provided by dedicated FTEs at dedicated locations.
Disposal: Hard Asset Disposal - Provider coordinates with Customer's asset disposal vendor for hard asset disposal.

Requirements

Ensure that only trained engineers with required security clearances from ADSL and Customer are deployed to in-scope locations.
Ensure the primary engineer turns up on site for in-scope service requirements; if not, a backup engineer may be dispatched.
ADSL/Customer reserve the right to interview dedicated primary engineers; provider will provide alternatives as required based on requests.
Maintain continuous availability of support personnel at agreed DSS Customer locations; if unavailable, provide backup personnel on site to meet service levels.
Administer, manage, and execute requests for Customer Equipment and software submitted by Customer Users in accordance with Customer policies, including verifying entitlement and advising management on non-conformance.
Provide life-cycle support from procurement to end-of-life disposal, including validating entitlements, coordinating with vendors for spares, installing, tracking, recovering, redeploying, and disposing of assets.
Coordinate with internal or Third-Party Service Providers to deliver remote hands-and-feet support for End Users, Network and Server issues.

Technologies

ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Vision insurance

Process Activities and Tools

Incident management
Request fulfilment
Deskside intervention for software deployment as needed
IMAC (Deskside) and break-fix installation of devices
Move and configuration change
Asset management
Configuration Management

Tools Provided by ADSL

ServiceNow for Provider support teams

General End User Computing Services

Provider shall perform in-scope services as defined, and manage lifecycle services including inventory management, asset management reporting, warranty support coordination using existing Customer contracts, recovery, redeployment, preparation for disposal, and on-site support for Equipment while complying with Customer processes or working with Customer designated Third Parties.

Services Requirements

Assist image deployment services that adhere to Customer End User Computing requirements, including changes and refreshes of technology by Equipment and Software Providers; changes completed within Customer guidelines and change management processes.
Coordinate with internal or Third-Party Service Providers to provide remote hands-and-feet support for End User, Network and Server issues.
Ensure only trained engineers with required security clearances from ADSL and Customer are deployed to service users in in-scope locations.
ADSL/Customer reserve the right to interview dedicated primary engineers; provider will supply alternatives as requested.
Provide continuous availability of support personnel at dedicated DSS Customer locations; backup personnel must be available on site as needed to meet service levels.
Administer and execute requests for Customer Equipment and software, verify entitlement, and advise management on non-conformance.
Provide lifecycle support from procurement to end-of-life disposal, including coordinating with vendors for spares, installation, recovery, redeployment, and disposal.

Pay

$23.00 - $24.00 per hour

Work Location

In person on-site

Exiting Employees

Collection of computer hardware from exiting employees
Collection of cellular devices

Disposal

Soft Asset Disposal (single wipe pass and storage of asset at Customer facility) provided by dedicated FTEs at dedicated locations
Hard Asset Disposal - Provider coordinates with Customer's asset disposal vendor for hard asset disposal

New Hire / First Day Ready Support

Coordinate with new joiners for any required onboarding support to start

VIP Support

Provide onsite 12x5 support to VIPs at designated Customer Facilities
VIP personnel must be presented for interview and approval before assignment by staff supporting C-Level VIPs
Provide enhanced service to executives with higher ticket/incident priority
Support VIP onboarding and offboarding for End Users
Support VIPs at executive-level events at hotels and Customer sites
Update IT Service Management tool to reflect completion of service requests or incident resolutions

Conference Room Support

Provide Level 2 support for conferencing equipment in conference rooms at Supported Customer locations

Ad-Hoc Consulting (Discretionary Services)

Provide hands-and-feet ad-hoc consulting support as requested

Field Support Dedicated and Dispatch Services

Installs, moves, adds, changes (IMAC)
Technical support and break-fix
Software re-imaging
Workstation and peripheral support including printers, mice, keyboards, monitors, scanners
Office equipment and printer support, printer settings configuration, third-party printer repairs, paper jam removal
Audio-visual support, health checks, and vendor escort
Escort vendors to conference rooms for break-fix
Additional scope items to be confirmed

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25d ago

Desktop Support Specialist

Insight Global Phoenix, AZ

Phoenix, AZ

25d ago

$26 - $31/hr Contract End User Support Help Desk Support Information Technology (IT)

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Job Description

The Desktop Support Specialist role centers on vulnerability management for Windows endpoints, coordinating remediation, applying OS patches, and generating ServiceNow reports. This onsite contract position is based in Phoenix, AZ.

Responsibilities

Monitor and prioritize vulnerabilities across Windows endpoints and coordinate remediation efforts
Apply operating system patches, software updates, and remove unauthorized software
Create dashboards and reports to track remediation progress
Manage tickets and reporting within ServiceNow
Provide remote desktop support and troubleshoot endpoints
Lead vulnerability resolution efforts for critical assets

Requirements

3–5+ years of desktop support or endpoint management experience
Strong ServiceNow experience for ticketing and reporting
Experience with Windows patching and vulnerability remediation
Dashboard and report creation experience
Strong troubleshooting and problem solving skills

Technologies

ServiceNow
Windows

Nice to Have

ServiceNow Vulnerability Response (VR)
Relevant IT certifications

Compensation

Hourly rate ranges from $26.00 to $31.00 per hour, depending on experience.

Duration

6-month contract-to-hire

Location and Work Arrangement

Phoenix, AZ (onsite)
In person

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1mo ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

1mo ago Closed

Full time Computer Skills End User Support Hardware Support

This position is no longer accepting applications (closed Aug 4, 2026).

Job Description

The Associate Analyst / Analyst in IT Help Desk provides first-line telephone support for hardware and software, performing initial troubleshooting and coordinating with Level 2 and other teams. This onsite role is based in Phoenix, AZ, and supports a 24/7 IT coverage environment requiring shift work.

Responsibilities

Resolve issues that can be addressed over the phone, escalating more complex problems to a qualified support technician when needed.
Deliver first-level support to end users for PC hardware, network environments (Windows 7 and Windows XP), and mainframe environments (UNIX and IBM).
Perform problem determination across technology areas including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, and Dot Matrix printers.
Coordinate with internal and external support teams and third-party vendors to identify and correct core problems.
Simulate or reproduce user issues to diagnose and resolve operational difficulties.
Maintain awareness of outages and system-wide issues on a daily basis.
Escalate incidents to escalation teams to ensure timely customer resolution.
Provide timely communication, in oral or written form, to Level 2 support or other management personnel as needed.
Consult with Level 2 support or management regarding quality issues to determine appropriate action.
Work overtime as necessary and with prior approval.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to compliance with all company and departmental policies, procedures, and practices.
Support shift work requirements to sustain 24x7 IT coverage.

Requirements

Technical degree and/or equivalent experience.
Two years of Help Desk and/or customer service experience.
Two years of troubleshooting experience within service desk environments.
Knowledge and/or experience with internal server and mainframe applications such as Shares, QIK, IBM/TSO/TPX, and SCEPTRE.

Technologies

Windows 7
Windows XP
UNIX
IBM mainframe
IBM/TSO/TPX
QIK
SCEPTRE
Shares

Benefits

Travel Perks
Health Benefits
Wellness Programs
401(k) Program
Additional Benefits

Skills, Licenses & Certifications

Strong interpersonal, written, and verbal communication skills
Ability to multi-task in a high-pressure environment
Strong problem-solving and analytical abilities

Feel Free to Be Yourself at American

American Airlines emphasizes inclusion and diversity as the foundation of its dynamic workforce. The company sponsors more than 20 Employee Business Resource Groups designed to connect team members with customers, suppliers, communities, and shareholders, helping individuals reach their full potential and fostering an inclusive work environment to meet a diverse world’s needs.

The message highlights pride in contributing to the world’s largest airline and caring for people on life’s journey. The company invites authentic participation and authentic contributions as part of its culture.

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1mo ago

Help Desk Specialist

LESLIES POOLMART INC Phoenix, AZ

Phoenix, AZ

1mo ago Closed

Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Jul 12, 2026).

Job Description

Leslie’s Poolmart Inc is seeking a Help Desk Specialist to provide day-to-day technical support for its network of retail stores and end users. This hybrid role in Phoenix, Arizona, partners you with the IT team to log, prioritize, and resolve issues, while you manage a high volume of requests and steadily expand your technical know-how.

Responsibilities

Provide consistent, high-quality customer support by staying available for inbound calls at 90% or higher of scheduled time.
Log, prioritize, and track help desk tickets accurately in the ticketing system.
Monitor active work orders and ensure prompt follow-up and timely resolution.
Troubleshoot retail store issues, including POS hardware/software, polling, and WAN connectivity.
Diagnose and fix problems with phone lines, wiring, and in-store music systems.
Assist with new store deployments, including configuring POS and initial polling setup.
Process a high volume of work orders, totaling 2,500+ annually.
Continuously expand technical knowledge, including Level 2 support tasks and PC troubleshooting.
Collaborate with senior help desk staff to learn and apply updated support procedures.

Requirements

2+ years of experience in an IT Help Desk or technical support environment.
1–2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).
Experience supporting remote users in WAN/VPN environments.
Strong foundational PC troubleshooting skills.
Experience supporting or working with retail POS systems is a plus.
Strong communication, problem-solving, and customer service skills.

Technologies

Microsoft Office (Outlook, Excel, Word, PowerPoint, Access)
POS systems
WAN
VPN

Benefits

Comprehensive medical, pharmacy, dental, and vision plan options.
Health savings account (with enrollment in the high deductible health plan option).
Health and dependent care flexible spending accounts.
Company-paid basic life and AD&D insurance.
Voluntary supplemental life insurance.
Company-paid short-term disability and voluntary long-term disability insurance.
Pre-tax and Roth 401(k) with company match.
Paid vacation, sick, and bereavement leave.
Paid holidays, including a floating personal day.
Employee assistance and wellness programs.
Earned Wage access, allowing early access to a portion of earned wages before payday.
Product discounts at Leslie’s Retail stores.