Phoenix, AZ

Support Jobs in Phoenix, AZ

45 jobs found

Include remote jobs

4d ago

Tech Support Representative

MOVERAS LLC Phoenix, AZ

Phoenix, AZ

4d ago

$26 - $34/hr Full time Customer Support Phone Support Technical Support

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Job Description

The Technical Support Specialist at Moveras LLC delivers technical assistance to installers, repair facilities, distributors, and customers regarding Moveras remanufactured transmissions. The role focuses on diagnosing performance concerns, directing troubleshooting and installation steps, and supporting warranty-related case resolution from first contact through closure.

Key Responsibilities

Provide technical support by phone, email, and online channels for transmission installation, operation, diagnosis, and repair.
Collect and review vehicle and transmission information, including transmission identification, installation history, symptoms, diagnostic trouble codes, test results, and supporting documentation.
Lead repair professionals through structured troubleshooting to help separate transmission concerns from vehicle, electrical, control-system, or installation issues.
Explain installation requirements, diagnostic procedures, and recommended next steps in clear, practical terms.
Review warranty requests for completeness, document findings, and coordinate next steps in line with company policies and authorization limits.
Recommend field repair options, additional testing, escalation, or return evaluation based on diagnostic evidence and established procedures.
Manage assigned cases through resolution, including progress updates and follow-up on outstanding information and commitments.
Maintain accurate, complete, and timely case documentation in HubSpot, covering diagnostic steps, customer communications, decisions, and outcomes.
Use Dialpad and other support tools to handle customer interactions and support team service goals.
Escalate complex technical concerns and sensitive customer issues with a clear summary of findings and actions taken.
Report recurring failure patterns, installation concerns, and customer feedback to the Technical Support, Quality, and Manufacturing teams.
Participate in training, knowledge sharing, and continuous improvements to support procedures and technical resources.

Required Qualifications

Hands-on experience in automotive diagnosis, repair, or technical support, including working knowledge of automatic transmissions and related vehicle systems.
Ability to interpret diagnostic trouble codes, wiring diagrams, service information, and test results.
Strong troubleshooting skills with the ability to determine logical next steps from available evidence.
Clear verbal and written communication skills, including explaining technical information by phone.
Professional, patient approach when working through customer concerns and challenging conversations.
Strong organization, attention to detail, and follow-through while managing multiple active cases.
Proficiency with computers and the ability to learn customer relationship management, phone, and technical information systems.
High school diploma or equivalent.

Preferred Qualifications

Experience diagnosing, rebuilding, or supporting automatic transmissions.
Automotive technical training or relevant ASE certifications.
Experience with warranty claims, remanufactured automotive products, or manufacturer technical support.
Familiarity with HubSpot, Dialpad, or similar customer support platforms.
Experience supporting installers, repair facilities, distributors, or dealership service departments.

Technologies

HubSpot
Dialpad

Success Metrics

Customers receive timely, professional support and understand the next steps.
Diagnostic recommendations are accurate, evidence-based, and documented clearly.
Assigned cases move forward consistently, with reliable follow-up through resolution.
Warranty requests are handled fairly and consistently within company guidelines.
Recurring technical concerns are communicated to support product quality and customer experience improvements.
Individual performance supports team goals for responsiveness, customer satisfaction, case resolution, and documentation quality.

Role Details

Location: Phoenix, AZ (onsite)
Compensation: USD 26 - 34 per hourly
Education: High school diploma or equivalent

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6d ago

Help Desk Team Lead

Chadwell Supply Phoenix, AZ

Phoenix, AZ

6d ago

$24 - $25/hr Full time Manager Active Directory Application Support

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Job Description

Provide day-to-day guidance for an IT Help Desk team while owning service quality, metrics, and escalations.

Responsibilities

Oversee and manage help desk and hardware technicians supporting daily issues including login and password resets, printer installs, software updates, anti-virus and malware removal, client machine rebuilds, memory upgrades, and other hardware installations.
Allocate resources and ensure proper coverage; monitor team performance and support career development through annual staff reviews.
Ensure Help Desk Service Level Agreements are met in collaboration with IT and Corporate Leadership.
Coordinate equipment purchasing and confirm the department remains properly stocked.
Establish, track, and analyze service delivery and technical metrics to meet agreed targets; implement improvements based on results and address recurring requests or issues.
Support customer service standards by ensuring effective response times and providing expert guidance on general support topics.
Enforce quality-of-service guidelines covering customer interactions, service completion, and overall customer satisfaction.
Review issue-reporting trends, identify root patterns, and propose preventative solutions with updated procedures.
Visit warehouses as required to resolve long-standing problems.
Complete and maintain daily, weekly, and monthly statistics, status reports, and graphical reporting aids to meet department needs.
Manage outage and emergency-activity communications to the organization; determine root causes to help prevent future service interruptions.
Serve as an escalation point between Help Desk staff and Level 3 Administrators (ERP, Network, Data, and Applications teams).
Partner with HR, Facilities, and managers to improve employee experience for current and newly hired employees.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, Engineering, or Accounting.
3 to 5 years of experience in an IT Service Desk or related environment.
Advanced verbal and written English language skills.
Advanced proficiency with MS Office (Word, Excel, MS Outlook).
Excellent organizational and time management skills.
Advanced technical and analytical skills.
Advanced interpersonal skills.
Aptitude for understanding and facilitating technology initiatives that drive profitable outcomes.
Ability to translate technical knowledge into actionable direction for others.
Work closely with other IT team members to meet System Reliability Service Level Agreement requirements.
Maintain a 98% or better SLA success rate each month.
Same-day resolution of user issues.
Complete 40 hours of classroom or online skills training each year.

Technologies

MS Office: Word, Excel, MS Outlook

Location and Work Schedule

Phoenix, AZ (hybrid)
Full Time, Monday-Friday, 9:00 am - 6:00 pm
Hybrid schedule with 2 days work from home and 3 days in the office

Compensation

USD 24 - 25 per hour (based on experience)

Benefits

Full benefits: medical, dental, vision, life insurance, disability, and 401K
104 hours of paid time off accruals
Complimentary gym access and much more
Employee discount program
Long-Term Career Opportunities
Recognized as a Top Company in Tampa Bay 8 years running

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12d ago

Help Desk Lead

Chadwell Supply Phoenix, AZ

Phoenix, AZ

12d ago

$24 - $25/hr Full time Manager End User Support Hardware Support

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Job Description

The Help Desk Team Lead provides leadership and oversight for the IT Help Desk function, ensuring technicians deliver high quality support and achieve service expectations.

Role Overview

In this hybrid position in Phoenix, AZ, the Help Desk Lead manages Help Desk staff and operations to maintain strong service levels. The role supports day-to-day end user and hardware issues, monitors SLA performance, and acts as an escalation point for more complex support needs.

Key Responsibilities

Lead a team of help desk and hardware technicians supporting common daily issues, including login and password resets, printer installs, software updates, anti-virus management, malware removal, and rebuilds of client machines, as well as memory and other hardware installations.
Coordinate resource allocation to ensure adequate coverage, monitor team performance, and support career development through staff annual reviews.
Ensure Help Desk Service Level Agreements established by IT and Corporate Leadership are met.
Coordinate equipment purchasing and maintain appropriate department inventory levels.
Establish, track, and analyze service delivery and technical metrics; meet agreed targets and standards; implement changes to improve service levels; address recurring issues; and monitor outcomes.
Support strong customer service by maintaining effective response times and providing expert insight into general support issues.
Enforce quality-of-service guidelines for customer interactions, service completion, and overall customer satisfaction.
Analyze issue-reporting trends and develop preventative solutions, recommendations for process improvements, and enhanced procedures.
Visit warehouses as required to resolve long-standing issues.
Complete and deliver daily, weekly, and monthly statistics, status reports, and graphical reporting updates; continuously modify reporting to meet departmental needs.
Manage communication processes for outages or emergency activities, and help determine root causes to avoid future interruptions.
Serve as an escalation point between Help Desk support staff and Level 3 Administrators (ERP team, Network team, Data team, and Applications team).
Partner with HR, Facilities, and managers to support an improved employee experience for current and newly hired employees.

Required Qualifications

Bachelor’s degree required in Computer Science, Information Technology, Management Information Systems, Engineering, or Accounting (listed degree options also include Computer Science/IT/MIS/Engineering/Acc).
3 to 5 years of experience in an IT Service Desk environment or a related environment.
Advanced verbal and written English language skills.
Advanced proficiency in the MS Office suite (Word, Excel, MS Outlook).
Excellent organizational and time management skills.
Advanced technical and analytical skills.
Advanced interpersonal skills.
Aptitude for understanding and facilitating technology initiatives; ability to translate technical knowledge into actionable direction.
Ability to work closely with other IT team members to meet System Reliability Service Level Agreement requirements.
Must achieve a 98% or better SLA success rate each month.
Same-day resolution of user issues.
Must fulfill 40 hours of classroom or online skills training each year.

Technologies

MS Office suite, including Word, Excel, and MS Outlook
Anti-virus
ERP team, Network team, Data team, Applications team

Compensation and Schedule

Hourly rate: USD 24 - 25 per hour (based on experience)
Schedule: Full Time, Monday-Friday, 9:00 am - 6:00 pm
Work arrangement: Hybrid with 2 days at home and 3 days in the office

Benefits

Full benefits including medical, dental, vision, life insurance, disability, and 401K
104 hours of paid time off accruals
Complimentary gym access and additional benefits
Employee discount program
Long-term career opportunities across 30 branches in the country
Recognized as a Top Company in Tampa Bay for 8 years running

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12d ago

IT Support Specialist

Bosch Building Technologies LLC Phoenix, AZ

Phoenix, AZ

12d ago

Full time Active Directory Device Management End User Support

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Job Description

The IT Support Specialist delivers end user technology support to Bosch Building Technologies employees in Phoenix, AZ through helpdesk tickets, hotline assistance, and onsite support for critical issues. The role partners with the IT team to complete projects and improve internal support processes.

Key Responsibilities

Provide exceptional customer support to all employees.
Diagnose and resolve end-user and PC issues.
Complete new hire and separation processes thoroughly each time.
Manage equipment and software inventory, including decommissioning and donation of old equipment.
Maintain documentation for internal IT processes (including new hire and separation).
Develop and update knowledge base articles for frequently requested issues and processes.
Collaborate with the IT Manager, Systems Engineers, and Administrators on assigned projects.
Participate in an on-call rotation to support critical end-user issues.

Required Qualifications

1+ year(s) of experience troubleshooting Windows PC issues.
1+ year(s) of experience providing end user support.
Detail oriented.
Passionate about technology.
Commitment to consistently delivering an excellent end user experience.

Preferred Qualifications

Experience with Active Directory.
Experience with Windows Server OS.
Experience supporting mobile device OS, including Apple iOS.
Experience with Office 365 applications, including Teams, SharePoint, and OneDrive.
Experience with Intune/Autopilot.
Experience with Teams Voice.
Experience supporting virtualization technologies, including VMware Workstation and Oracle VM VirtualBox.
Experience with FreshService.

Technologies

Active Directory
Windows Server OS
Apple iOS
Office 365 Applications (Teams, SharePoint, OneDrive)
Intune/Autopilot
Teams Voice
VMware Workstation
Oracle VM VirtualBox
FreshService

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
401K with company match
Life/AD&D/LTD
Paid Vacation/Sick/Holidays
Employee Assistance Program
Pet Insurance

Work Schedule, On-Call, and Travel

Working hours typically follow Monday-Friday.
Overtime and on-call support may be required when necessary.
Travel requirement: 5%.

Physical Demands

Must be able to effectively communicate, including seeing, hearing, speaking, and writing clearly, to communicate with colleagues and/or customers.
Manual dexterity is required for occasional reaching and lifting of light office objects, and operating office equipment.

Working Conditions

The office is clean, orderly, properly lighted, and ventilated.
Noise levels are considered low to moderate.

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13d ago

On-site IT Support Technician

WISDOM TECH Phoenix, AZ

Phoenix, AZ

13d ago

$23 - $25/hr Contract Computer Skills Desktop Support End User Support

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Job Description

On-site IT Support Technician role supporting users and product equipment at a client facility near TSMC Arizona in North Phoenix, AZ.

Responsibilities

Deliver basic troubleshooting and technical IT support for product equipment
Help end users resolve computer and system-related issues
Maintain printers and other office equipment
Track supplies, manage inventory, and support moving equipment and consumables
Complete assigned IT tasks in coordination with the client’s IT department

Requirements

High school diploma, GED, or equivalent required; bachelor’s degree preferred
No prior IT certifications required; on-the-job training will be provided
Prior experience in information technology or systems administration preferred
Fluent English required (primary language of communication)
Proficiency in Mandarin is a plus
Basic computer skills, including system lookups and data entry
Strong communication skills and ability to collaborate with end users and team members
Interest in IT technical support and hardware repair
Authorization to work in the United States required

Compensation

USD $23.00 to $25.00 per hour

Benefits

Dental insurance
Health insurance
Vision insurance

Job Type and Location

Job type: Contract
Work location: In person
Location: Phoenix, AZ 85083 (Required)
Ability to relocate: Relocate to Phoenix, AZ 85083 before starting work (Required)

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19d ago

Pharmacy Help Desk

Alpha Scrip Incorporated Phoenix, AZ

Phoenix, AZ

19d ago

Part time Customer Service Customer Support Help Desk

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Job Description

The Pharmacy Help Desk Associate role at Alpha Scrip Incorporated supports day-to-day pharmacy operations by helping patients and provider offices with prescription questions in English and Spanish. This part-time position is onsite in Phoenix, Arizona and combines phone support with internal ticketing to troubleshoot issues, update records, and follow required compliance protocols.

Role Overview

In this part-time help desk role, you will field inquiries related to prescriptions, assist pharmacy staff, and support patient and provider communication. The position includes handling phone calls and internal tickets, performing necessary data entry, and helping resolve issues in line with company and regulatory standards.

Key Responsibilities

Provide support to pharmacy staff, patients, and provider offices through phone and internal ticketing systems
Assist with prescription-related inquiries, including status checks and troubleshooting
Complete data entry and update patient or prescription information as needed
Coordinate professionally with internal teams to resolve issues efficiently
Follow established protocols and maintain compliance with company and regulatory standards
Support general administrative tasks as assigned

Required Qualifications

Previous pharmacy, medical office, call center, or customer service experience preferred
Strong communication and problem-solving skills
Ability to multitask while maintaining accuracy in a high-volume environment
Basic computer proficiency and comfort navigating software systems
Dependable, punctual attendance, with ability to work onsite every weekday from 12–4 PM

Language Support

Support patients and providers in English and Spanish as part of day-to-day help desk interactions.

Location and Schedule

This part-time position is located in Phoenix, AZ and is onsite. The scheduled hours are every weekday from 12–4 PM.

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20d ago

IT Support Specialist

BTS Phoenix, AZ

Phoenix, AZ

20d ago

$60k - $70k/yr Full time Active Directory Computer Skills End User Support

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Job Description

BTS is hiring an IT Support Specialist to strengthen its global IT support function with advanced troubleshooting, end-user assistance, and ongoing system support.

Responsibilities

Support hardware, software, network, and system-related incidents and requests
Troubleshoot and resolve issues involving operating systems, applications, and internal tools in a timely and efficient manner
Assist end-users through remote desktop, phone, or in-person support, including software installations and configuration needs
Provide basic user training on software and hardware tools, including new-hire orientations
Analyze and resolve complex technical problems with a professional and efficient approach
Log incidents and document solutions in the ticketing system
Escalate tickets appropriately when needed
Maintain and support IT systems, servers, workstations, and network infrastructure
Monitor systems proactively and run routine checks to support optimal performance
Support installation, configuration, and maintenance of hardware such as computers, printers, network devices, and related peripherals
Install, upgrade, and patch software applications to support security and functionality
Collaborate with IT teammates and other departments to deliver consistent, high-quality support
Provide technical guidance and mentorship to junior staff when required
Maintain accurate documentation for troubleshooting procedures, software inventory, and IT infrastructure
Prepare regular reports covering system performance and recurring issues

Requirements

2+ years of experience in IT support or a similar role, with strong troubleshooting of hardware and software
Ability to periodically travel to other US offices
Authorization to work in the US permanently without sponsorship is required
CompTIA A+
CompTIA Network+
Microsoft Certified: Windows Server Fundamentals (or related certifications)
ITIL Foundation (desirable)
Experience supporting Windows and macOS environments
Experience with Active Directory, Exchange, and Office 365/Entra management
Knowledge of networking concepts including DNS, DHCP, TCP/IP, and VPN
Experience using AI-assisted tools (for example: copilots, chatbots, or automation platforms) to improve troubleshooting and helpdesk efficiency
Advanced knowledge of desktop operating systems (Windows 10/11, macOS)
Proficiency troubleshooting software and hardware issues
Working understanding of server administration, including backups, patching, and security protocols
Strong communication and customer service skills
Problem-solving skills with focus on delivering timely solutions
Ability to work independently and as part of a global team
Strong organization and time management skills, with ability to prioritize and manage multiple tasks