Extended Reality Support Jobs

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AV Tech Support Analyst

Accenture Chicago, IL

Chicago, IL

Today

$21 - $49/hr Full time Av Conferencing Support Av Support Conference Room Technology

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Job Description

Accenture is hiring an AV Tech Support Analyst (Early Career) for Infrastructure Shared Services in Chicago. This is a 100% onsite role supporting high-profile meetings and events in the Connected Innovation Center, with hands-on troubleshooting, event readiness, and white glove audio visual collaboration support.

Role Responsibilities

Deliver white glove AV and meeting collaboration support to Accenture employees and client guests attending meetings or events in the office
Manage and maintain Audio Visual technologies, including a sound mixer with synchronized wireless microphones
Test, operate, and troubleshoot video conferencing devices and display walls
Manage and maintain extended reality devices, including Apple Vision Pro and Meta Quest devices
Serve as technical lead during high-profile client meetings and leadership events to help ensure a seamless technology experience
Collaborate with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
Create and update technical documentation

Required Qualifications

Minimum 1+ years supporting either IT or AV related industries
Minimum 1+ years working with ITIL software, including Service Now or Jira
Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom, Webex, and similar tools
Agile mindset with the ability to quickly adapt to changing priorities
Hands-on support experience with Windows 10, Windows 11, and OSX
Hands-on support experience with Android and iOS
Ability to work in a fast-paced environment both independently and as part of a team
Strong communication skills to interface with non-technical stakeholders and senior leadership

Technologies

ITIL, Service Now, Jira
Microsoft Teams, Google Meets, Zoom, Webex
Microsoft Teams Rooms
Cyviz display walls
Cisco VC rooms
Apple Vision Pro, Meta Quest
Windows 10, Windows 11, OSX
Android, iOS

Work Location and Schedule

This role is 100% in office and based in Chicago, IL. There may be some opportunities to travel for off-site event support.

Compensation

Hourly salary range: USD 21 to 49. Illinois range: USD 21.39 to $42.84.

Benefits

Medical, dental, vision, life, and long-term disability coverage
401(k) plan
Bonus opportunities
Paid holidays
Paid time off
U.S. Employee Benefits | Accenture

Bonus Points

Experience in a client-facing or senior executive-facing role where professionalism is key
Any IT or AV related certifications (examples include CompTIA, CTS, Microsoft, or Cisco)
Background in photography for professional grade employee headshots and portraits

Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

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