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IT Support Specialist II

Centre For Neuro Skills Webster, TX

Webster, TX

Today

$29 - $45/hr Full time Application Support Av Conferencing Support Comptia A+

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Job Description

The Centre For Neuro Skills IT Support Specialist II role supports CNS users with both on-site and remote technical help, covering day-to-day device performance, application access, and account administration. You will also help keep IT resources organized by maintaining accurate equipment tracking and inventory records, while responding to technical needs in a customer-focused manner using a Solve for the Customer approach.

This position is based in Webster, TX and requires on-site presence. The pay range for the role is $29.42 - $45.52 an hour.

What you’ll do

Provide customer service and technical support to onsite and remote employees using a Solve for the Customer (SFTC) approach.
Work cooperatively with others and use situation de-escalation as needed to help individuals, teams, or work groups achieve goals.
Triages, resolves, and escalates (when necessary) technical issues involving common business operational applications, client-specific applications, browser and driver problems, and common hardware including tablets, PC, MAC, keyboards, pointing devices, printers, and scanners.
Support ancillary systems and devices such as conferencing systems and mobile devices.
Administer user accounts, including system and hardware setup, lockout resolution, and software maintenance and upgrades.
Maintain timely communication with users as part of day-to-day support, with an emphasis on customer service alongside technical skills.
Maintain accurate IT equipment tracking documents and organization for IT inventory.
Assist with installation, inventory, and maintenance of computers and related equipment used by CNS.
Support the end-to-end IT experience of users.

Qualifications

Associate degree in Computer Science, Information Technology, Information Systems, or 4 years equivalent experience.
Experience troubleshooting and supporting Windows 10 and Windows 11.
Experience troubleshooting and supporting Microsoft Office Desktop Applications.
Experience troubleshooting and supporting Office 365 Services.
Experience troubleshooting and supporting client software installation.
Experience troubleshooting and supporting network connectivity, including WiFi.
CompTIA A+ and CompTIA Network+ or equivalent certifications are desired.

Technologies you may work with

Windows 10, Windows 11
Microsoft Office Desktop Applications
Office 365 Services
WiFi
Tablets, PC, MAC
Keyboards, pointing devices
Printers, scanners
Conferencing systems, mobile devices
CompTIA A+, CompTIA Network+

Benefits

Paid Time Off
Extended Sick Leave
PPO medical, dental, life, and vision insurance starting the 1st of the month after hire; annual enrollment in One Medical with telehealth also available
Paid Holidays: 9-10 paid holidays per year, including a floating personal observance day
401(k) Plan with company matching
Professional License Reimbursement
Continuing Education Assistance
Daily Pay: access earnings immediately after completing your shift
LifeMart Benefits (discounts and savings via LifeMart, a proprietary members-only discount shopping website)

Work schedule

On-site in Webster, TX
Monday-Friday from 7:30am-4:30pm

Additional Wisely Financial Services

Early Direct Deposit (opt-in to receive paychecks early through direct deposit)
Cashback Rewards via the myWisely mobile app
Prepaid Debit Cards for everyday financial transactions

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