The Community Foundation For Greater Atlanta is seeking a part-time IT Support Specialist to provide frontline helpdesk support for staff in a hybrid work environment. This role covers workstation setup and maintenance, day-to-day troubleshooting for hardware and software, conferencing support, and escalation of complex issues.
Role Overview
As the IT Support Specialist, you will support desktop and laptop users, mobile devices, printers and scanners, and audio/video conferencing technology. You will also help manage accounts and documentation, maintain accurate IT inventory, and coordinate with the appropriate internal and external partners when issues require further expertise.
Key Responsibilities
- Deliver first-line helpdesk assistance for hardware, software, printing, and connectivity problems through phone, email, and a ticketing system.
- Set up and configure new employee workstations, accounts, and mobile devices, including processing equipment returns for departing staff.
- Perform routine maintenance, patching, and updates for desktops, laptops, and related peripherals.
- Support audio/video and conferencing technology used for meetings and events.
- Maintain accurate inventory records for IT hardware, software licenses, and equipment assignments.
- Assist with basic user account administration in Active Directory and Microsoft 365 in alignment with IT policy guidance.
- Document recurring issues and resolutions to support an internal knowledge base.
- Escalate complex technical issues to the Managing Director of IT or the appropriate vendor/support partner.
- Provide basic troubleshooting for conference room and office technology during business hours.
Required Qualifications
- Associate’s degree in Information Technology or a related field, or equivalent hands-on experience.
- 1 to 2 years of experience providing desktop and helpdesk support in an office environment.
- Working knowledge of Windows and/or macOS, Microsoft 365, and common office hardware including printers, scanners, and video conferencing equipment.
- Strong customer service orientation with the ability to explain technical issues in plain language.
- Ability to lift and move IT equipment up to 25 lbs as needed.
- Demonstrated ability to build and maintain constructive partnerships with colleagues.
- Commitment to the CFGA mission of equity and shared prosperity for all.
Technology Focus
Windows, macOS, Microsoft 365, Active Directory, audio/video and conferencing technology, video conferencing equipment, printers, scanners.
Preferred Qualifications
- CompTIA A+ certification or equivalent.
- Experience supporting a nonprofit or small-office environment.
- Basic familiarity with networking concepts such as Wi-Fi, VPN, and printers/network shares.
Work Style
- Analytical & Systems Thinking: approaches problems with structured curiosity by tracing root causes and building solutions that hold over time.
- Stakeholder Partnership: listens first and communicates clearly about what systems can and cannot do.
- Technical Versatility: works across infrastructure, applications, and analytics while maintaining depth in each area.
- Proactive Improvement: identifies process gaps before they become incidents and proposes solution options.
- Mission Alignment: focuses on data accuracy and system reliability to support CFGA’s ability to serve Greater Atlanta communities.
Hybrid Schedule
The Community Foundation operates in a hybrid working environment with staff working in-office three days per week. There is an opportunity to work two days remote per week if in good standing.
Compensation & Benefits
Anticipated hourly wage range is $30 to $35 per hour, based on experience and qualifications. The position is non-exempt, and the employee will be able to access select benefits.
- Paid parking or a monthly MARTA pass
- Two Wellness Rooms for mental health with self-care items
- Fun monthly employee engagement activities
Location and Employment Type
Location: Atlanta, GA (hybrid).
Job Type: part time.
How to Apply
- Submit your resume and a brief cover letter through the organization’s website.
- Only applications submitted through the website will be accepted.
- Due to candidate volume, status updates cannot be provided, and phone calls or walk-ins regarding open positions cannot be accommodated.
