Google Admin Console Support Jobs

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Today

IT Support Specialist

PATRIOTCLAIMS LLC United States 🇺🇸 Remote

United States

Today

$70k - $80k/yr Full time End User Support Google Admin Console Google Workspace Admin

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Job Description

IT Support Specialist (L1/L2) supports internal technology needs as the first and second point of contact and administers Google Workspace for the company.

Responsibilities

Act as the first point of contact for internal support requests via email / Slack / ticketing tool
Triage, log, and track tickets; escalate issues when they exceed L1 scope
Handle password resets, account unlocks, and basic access requests
Support software installation and configuration
Provide hardware support, including setup and troubleshooting for laptops and peripherals
Troubleshoot email and collaboration issues across Gmail, Calendar, Drive, and Meet
Offer first-line support for the internal portal (navigation, common issues, access)
Manage user lifecycle activities: onboarding and offboarding for accounts, groups, and organizational units
Maintain and update internal documentation, SOPs, and the knowledge base
Perform deeper troubleshooting for connectivity, SSO / Firebase Auth, and integrations including Slack-related tools
Administer the company’s MDM platform: enrollment, policy configuration, and device compliance
Coordinate hardware asset tracking and lifecycle (assignment, returns, and repair or replacement requests through the vendor platform)
Provide first-level support during security-related incidents and coordinate with the Security/GRC team when needed
Continuously improve internal processes through automation and updated technical documentation
Administer users, groups, and organizational units in the Admin Console
Configure and maintain security controls in Workspace, including 2-factor authentication, external sharing rules, and basic DLP settings
Support ongoing security hardening of the Workspace environment against baseline configurations
Review spam, phishing, and quarantine reports and adjust filtering rules as needed
Administer core services: Gmail, Drive, Calendar, Meet, and Chat
Support a device-restricted login initiative (Workspace access limited to corporate devices)
Produce periodic usage, access, and audit reports from the Admin Console
Support proactive account and access configuration, including provisioning, permissions, and organizational structure
Run recurring audits of user access, device compliance, and security policy adherence
Support cross-functional initiatives related to the Secure Operations Program

Requirements

2–4 years of IT support experience, ideally spanning both L1 and some L2 responsibilities
Hands-on experience administering Google Workspace
Experience with at least one MDM platform (examples: JumpCloud, Intune, Kandji or similar)
Working knowledge of SSO and Zero Trust access concepts
Strong documentation habits and ability to work autonomously in a small, distributed team environment
Awareness of handling sensitive data responsibly in a regulated environment (HIPAA / PHI context), using sound judgment
Clear written and verbal communication in English
Fluent written and oral Spanish in addition to English
Associate Google Workspace Administrator certification (Google Cloud)
Prior experience supporting a company-wide user base

Technologies

Google Workspace, Google Admin Console
MDM (JumpCloud, Intune, Kandji)
SSO, Firebase Auth
Slack, Gmail, Drive, Calendar, Meet, Chat
2-factor authentication, DLP
HIPAA, PHI

Benefits

$70,000 – $80,000 annually, depending on experience
Medical
Dental
Fully remote

About the role

Company-wide first and second point of contact for internal technical support
Operational administrator for Google Workspace
Focus on proactive platform administration, recurring access/security auditing, and reactive support for software, hardware, and configuration issues
Department: Operations, coordinating closely with the Security/GRC team on Zero Trust, device management, and access-control initiatives
Location: Remote
Employment type: Full-time

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