Autonomous Solutions is seeking an IT Help Desk II to support end users with computer, application, system, device, access, and hardware issues. In this onsite role in Longmont, CO 80501, you will help investigate and resolve technical problems of some complexity while documenting and tracking requests in the applicable systems and tools.
Role Overview
As an IT Help Desk II, you will serve as a key point of contact for employees seeking technical assistance. You will identify, research, and troubleshoot reported issues, guiding users through resolution steps when needed. You will also follow up to keep employees informed of the status of solutions.
Responsibilities
- Act as the first point of contact for employees requesting IT support via phone, email, or other helpdesk channels.
- Conduct remote troubleshooting using diagnostic techniques.
- Research and resolve routine technical problems.
- Guide employees through the problem-solving process.
- Handle moderately complex issues, referring more complex cases to higher-level staff when appropriate.
- Follow up with employees and provide updates on the status of solutions.
Requirements
- Classes, an Associate’s degree, or technical certification in IT or a related field.
- 4-6 years of general work experience.
- Good understanding of computer systems, mobile devices, and other technology products.
- Solid understanding of how to research troubleshooting for technical issues.
- Ability to diagnose and resolve basic technical issues.
- Good communication skills, both written and verbal.
- Customer-oriented approach and ability to remain cool-tempered.
Location and Schedule
This position is onsite in Longmont, CO 80501.
Compensation
The salary range for this role is USD 46,920 - 61,974 per year.
