United States

Support Jobs in United States

3,947 jobs found

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Today

Level 1 & Level 2 Onsite IT Support Engineer

MAINI LLC West Palm Beach, FL

West Palm Beach, FL

Today

Full time Desktop Support End User Support Hardware Support

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Job Description

MAINI LLC is seeking a Level 1 & Level 2 Onsite IT Support Engineer to deliver consistent, on-the-ground support for everyday desktop and hardware needs in West Palm Beach, FL. This onsite role acts as the primary technical representative for fast incident resolution, including hands-on troubleshooting and coordination with third-party vendors when specialized equipment or AV-related issues arise.

What you’ll do

Deliver Level 1 and Level 2 desktop support, diagnosing and resolving hardware, software, and peripheral issues.
Coordinate with third-party vendors to troubleshoot and resolve complex AV-related and other specialized equipment problems.
Provide proactive, timely status updates to stakeholders throughout incident progress and resolution.
Maintain accurate, up-to-date ticket records and operational logs for all reported incidents.
Use basic hand tools to support hardware installations, swaps, and physical workstation maintenance.

What you bring

Hands-on experience supporting corporate desktops in Level 1 / Level 2 environments.
Proficiency with ticketing systems and standard remote or onsite troubleshooting methods.
Experience coordinating with third-party service providers and vendors.
Ability to use basic hand tools for on-site hardware setup and related tasks.
Strong communication skills and a detail-oriented approach to documentation and record-keeping.

Onsite focus in West Palm Beach

The role is based in West Palm Beach, Florida and is designed for a reliable onsite engineer who can handle daily desktop support, manage on-site technical hardware issues, and escalate to external vendors when needed. You will be the point of contact for keeping incidents moving toward resolution, while ensuring every interaction is captured in current ticketing and operational logs.

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Today

Desktop Support Technician

Compucom Staffing Cambridge, MA

Cambridge, MA

Today

$22 - $30/hr Full time Desktop Imaging And Deployment Desktop Support End User Support

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Job Description

Onsite Desktop Support Technician work focused on imaging, provisioning, and end-user device deployment in Cambridge, MA.

Responsibilities

Perform Windows-based workstation imaging, provisioning, and deployment for laptops, desktops, and other endpoint devices
Prepare new devices for deployment, including operating system installation, drivers, applications, security configurations, and corporate settings
Support hardware refresh and technology deployment projects from staging through delivery to end users

Requirements

Minimum 3+ years of imaging and deployment experience
Experience utilizing ServiceNow
Strong technical skills

Technology

Windows
ServiceNow

Compensation

Hourly rate: $22.50 - $30.00
Rate may be adjusted if local minimum wage is higher

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Accidental death and dismemberment (AD&D) insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship

AI Usage

Artificial intelligence (AI) may be used to screen and/or assess applicants
AI will not be used to substantially replace human decision making for this position

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment
Interviews will be recorded where permitted by law
Consent to applicable recording requirements is required to continue the hiring process
Failure to participate in required on-camera interviews may result in removal from further consideration

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Today

Technical Support/ Desktop Support/End User Support Analyst

Indotronix International Corporation Tampa, FL

Tampa, FL

Today

Full time Application Support Computer Skills Customer Support

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Job Description

Indotronix International Corporation is hiring a Technical Support/Desktop Support/End User Support Analyst for a hybrid role in Tampa, Florida, with onsite work as needed.

Responsibilities

Provide technical support with strong command of Windows 7/10 and Office 2010/2013/365
Support Exchange Online, VPN tools, and Chrome
Handle hardware troubleshooting, break-fix, software installation, and PC imaging
Perform data backup and restore tasks as part of end user support
Use ServiceNow for ticketing and workflow support
Use GoToAssist for remote assistance and troubleshooting
Support users in both on-domain and off-domain environments
Maintain exceptional communication, customer service, and time management throughout support engagements

Requirements

Minimum 5 years of technical support experience
Local candidate: must be within drivable distance
W2 employment only; no C2C and no 1099
Hybrid onsite availability in Tampa, Florida

Technologies

Windows 7, Windows 10
Office 2010, Office 2013, Office 365
Exchange Online
VPN tools, Chrome
ServiceNow
GoToAssist
HP warranty replacement processes

Nice to have

Experience with HP warranty replacement processes

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Today

IT Support Specialist

ITSQuest, Inc. Santa Fe, NM

Santa Fe, NM

Today

$25+/hr Full time Accessible Design End User Support Help Desk Support

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Job Description

ITSQuest, Inc. is looking for an IT Support Specialist in the Santa Fe, NM area with a strong focus on digital accessibility. This role reviews, tests, and remediates digital content to help ensure compliance with WCAG 2.1 AA accessibility standards.

Role Overview

The IT Support Specialist will support accessibility efforts across documents, websites, and applications. Work includes evaluating accessibility performance, running audits with established tools, and applying remediation steps where issues are found.

Key Responsibilities

Remediate and optimize documents, including PDF, Word, Excel, and PowerPoint, to align with WCAG 2.1 AA accessibility guidelines.
Conduct accessibility testing using screen readers and assistive technologies, such as JAWS, NVDA, and VoiceOver.
Assess websites and applications for accessibility issues, then create tickets or directly remediate issues when applicable.
Perform accessibility audits using tools such as WAVE, ANDI, or equivalent.
Work with division team members and other IT staff to identify accessibility concerns and support resolution efforts.
Maintain documentation covering remediation processes, testing steps, and accessibility standards used during work.
Use provided training and guidance to support the creation of accessible documents and content.

Required Skills and Experience

Strong focus on digital accessibility.
Hands-on experience with screen readers, document remediation tools, and accessibility best practices.

Accessibility Tools and Technologies

WCAG 2.1 AA
JAWS, NVDA, VoiceOver
WAVE, ANDI (or equivalent)
PDF, Word, Excel, PowerPoint

Compensation and Work Location

$25.00 per hour. This role is in person in Santa Fe, NM.

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Today

Enterprise IT Support Engineer I

QTS Data Centers Atlanta, GA

Atlanta, GA

Today

Full time Cloud Platform Cloud Platforms Desktop Support

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Job Description

Provide desktop support with minimal supervision for on-prem and remote users while handling tickets, escalations, deployments, and continuous improvements.

Responsibilities

Manage incoming desktop support tickets with timely acknowledgement, accurate notes, and resolution
Handle desktop support escalations across hardware, software, and networking issues
Support on-premises and remote employees, including national and international users
Troubleshoot end-user issues on Windows and MacOS, including software and peripheral equipment
Provide onsite assistance for Systems Engineers when needed
Deploy end-user equipment and maintain related inventory
Participate in design activities for new systems or system changes
Support functional test planning and testing for assigned tasks
Contribute to process improvement and documentation for supported systems and services
Stay current on changes in the technical area of expertise
Coordinate with the team to support the quality of assigned tasks, functional areas, or projects
Respond quickly and follow production issues through to resolution
Provide weekly status reports on individual projects and tasks

Requirements

Associates degree or equivalent professional experience
2+ years of desktop support and customer support experience
1+ years of experience and knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and peripheral device support (for example printers and scanners)
Demonstrated expertise with standard workplace applications, including Microsoft Office 365, Adobe, and Cisco products
Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions

Technologies

Microsoft Office 365
Adobe
Cisco products
Azure
Entra Active Directory
Windows 10
Windows 11
MacOS
iOS
iPadOS
Microsoft Intune
Jamf
ServiceNow
Remote Monitoring & Management (RMM) solutions
Bomgar
Teamviewer
Cisco VPN solutions
AnyConnect
Secure Connect

Preferred Qualifications

1+ years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
Familiarity with ServiceNow
Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
A+ Certification

Knowledge, Skills and Abilities

Excellent interpersonal skills with the ability to interface with all levels of the organization
Self-starter capable of working independently in a fast-paced team environment
Ability to handle multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor

Benefits

Medical, dental, vision, life, and disability insurance
401(k) retirement plan
Flexible spending and HSA accounts
Paid holidays
Paid time off
Paid volunteer days
Employee assistance program
Tuition assistance
Parental leave
Military leave assistance
QTS scholarship for dependents
Wellness program
Competitive benefits package
Bonus eligible

Total Rewards

Bonus eligible
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid holidays annually and holiday compensation when worked
Pet and Legal Insurance
Q-Rest Sabbatical Program
Q-Anniversary Service Award Program
Parental Leave
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
QTS is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled)

Location: Atlanta, GA (onsite)

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Today

IT Support Technician - Network Team

University of Utah Health Salt Lake City, UT

Salt Lake City, UT

Today

Part time Hardware Support Information Technology (IT) IT Operations

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Job Description

Support the University of Utah Health Network team as a part-time IT Support Technician, assisting senior engineers with monitoring, maintenance, and deployment of IT systems.

Responsibilities

Check system logs for errors and review job logs to verify successful completion.
Start jobs and monitor logs to ensure tasks finish as expected.
Deploy and maintain IT systems under guidance of senior engineers.
Develop systems using applicable IT languages for the architecture.
Replace IT hardware in university buildings and data centers.
Perform physical inventory of IT systems and update related IT documentation.
Answer the main phone line and route calls as needed.
Monitor system health through monitoring systems.
Process requests within the established standard time.
Route requests to the appropriate resource.
Update request ticket status when tasks are completed.
Notify engineers when problems or issues are detected.
Complete tasks required for efficient operations of the systems.
Maintain applicable IT documentation associated with work activities.

Requirements

Currently enrolled in an applicable, accredited program.
Ability to read and understand technical manuals and schematics.
Effective verbal and writing communication skills.
Superior interpersonal and customer service skills, including working efficiently in a team environment.
High level of proficiency in effective problem solving.
Specific knowledge in: TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
Ability to lift and carry equipment of various weight and diameter.
Ability to climb a stepladder.
Ability to meet physical requirements with or without accommodation, including intermediate working conditions in a healthcare setting and exerting up to 50 pounds while consistently lifting, carrying, pushing, pulling, or otherwise moving objects.
Ability to function in narrow aisles or passageways.
Subject to hazards such as climbing a ladder.
Must have a valid US driver’s license.

Technologies

TCP/IP
MS SMS
MS SharePoint
Active Directory
Network security
Server operating systems
Programming languages
Database

Position Details

Team: Network team (IT Support Technician).
Job type: Part-time.
Schedule: About 19 hours per week.
Workplace set up: On-site.
Shift: Day.
Work schedule: 8-12.
Location: Salt Lake City, UT.
Work location name: Information Technology Services.
Department: COR ISC 17A INFRASTRUCTURE OPS.
Category: Information Technology.
Clinical/Non-Clinical status: Non-Clinical.
Requisition number: 87003.
Reg/Temp: Regular.
Employee must be able to work under guidance of senior engineers.
Not responsible for providing care to patient.
University of Utah students preferred.
Multi-lingual candidates welcomed.

Working Conditions and Physical Demands

Intermediate working conditions in a healthcare setting that may exert up to 50 pounds.
May consistently require lifting, carrying, pushing, pulling, or moving objects.
Required to function in narrow aisles or passageways.
Subject to hazards such as climbing a ladder.

Physical Requirements

Carrying
Climbing
Color determination
Crawling
Far vision
Lifting
Listening
Manual dexterity
Near vision
Pulling and/or pushing
Reaching
Sitting
Speaking
Standing
Stooping and crouching
Tasting or smelling
Walking

Other Information

To inquire about this posting: careers@hsc.utah.edu
This position may require a successful completion of a criminal background check and/or drug screen.

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Today

Desktop Support Specialist (I)

BRMi Frederick, MD

Frederick, MD

Today

$35 - $35/hr Full time Computer Skills Desktop Support End User Support

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Job Description

BRMi is seeking a Desktop Support Specialist (I) to provide full-time, on-site IT support at a federal scientific research facility in Frederick, Maryland. In this role, you will support end users by installing, configuring, maintaining, and troubleshooting workstation hardware, software, and connected peripherals while keeping records in an electronic ticketing system.

What you will do

Install, configure, and maintain desktop computers, laptops, monitors, printers, and other peripheral devices.
Set up and connect computing equipment based on established procedures and end-user requirements.
Troubleshoot routine hardware, software, Windows, and macOS issues using a systematic approach.
Diagnose and resolve common technical problems and escalate more complex issues to appropriate IT support personnel.
Install, configure, and troubleshoot software applications and operating system components.
Configure network drive mappings, printer connections, and standard workstation settings.
Install, remove, and replace internal hardware components using approved procedures.
Deliver, install, and configure computing equipment across offices and work areas throughout the campus.
Respond to technical support requests and provide timely assistance to end users.
Document service requests, troubleshooting steps, work performed, and resolutions accurately in an electronic ticketing system.
Communicate professionally with end users via email, chat, telephone, and in-person support.
Coordinate with other IT technicians to resolve issues and complete assigned support activities.
Follow established technical procedures, service standards, and organizational IT policies.
Maintain dependable attendance and arrive on time for scheduled appointments and assigned work.
Provide courteous, professional customer service while supporting technical needs across the organization.
Perform other duties as assigned.

Required qualifications

High school diploma or equivalent.
Basic knowledge of Windows and macOS operating systems.
Familiarity with desktop and laptop hardware, printers, monitors, and peripheral devices.
Understanding of common software installation, configuration, and troubleshooting procedures.
Ability to diagnose and resolve routine technical issues using logical troubleshooting methods.
Ability to follow written technical procedures and maintain accurate service documentation.
Strong customer service skills, with the ability to assist end users professionally and effectively.
Excellent verbal and written communication skills.
Strong attention to detail and organizational skills.
Ability to work independently and collaboratively within an IT support team.
Dependable attendance and ability to meet scheduled service appointments.
Valid driver’s license.
Ability to obtain and maintain a Public Trust security clearance.
Ability to work full-time on-site in Frederick, Maryland.
Ability to routinely walk between campus buildings and deliver and install computing equipment.
Ability to routinely lift and carry equipment weighing 40–50 pounds and work around or beneath desks and equipment, with or without reasonable accommodation.