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IT Support Assistant

MedStation Pompano Beach, FL

Pompano Beach, FL

Today

$3,000+/mo Full time Desktop Support Eclinicalworks Electronic Medical Records

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Job Description

MedStation is seeking an IT Support Assistant to deliver first-line, on-site healthcare technology support for clinic teams. This role helps keep EHR/EMR systems running smoothly, maintains the hardware and peripherals used throughout the day, and supports secure, reliable connectivity across locations.

Based in Pompano Beach, FL, you will work on-site at the HQ and travel locally to support clinics in Broward, Miami-Dade, or Palm Beach as needed. The position is compensated at USD 3,000 per month.

What you’ll do

Provide first-line clinic IT support as the primary contact for issues involving EHR/EMR platforms (NextGen, eClinicalWorks, Athenahealth), patient portals, and other operational software used by staff.
Set up, configure, and troubleshoot clinic endpoints, including desktop computers, all-in-one workstations, laptops, and monitors for reception desks and doctor consult rooms.
Maintain clinical peripherals such as thermal label printers, document and ID scanners, digital signature pads, and credit card terminals (POS).
Enable telehealth in doctor rooms by testing and maintaining webcam, microphone, and browser configurations.
Support clinic onboarding by preparing user profiles, deploying workstation hardware, and routing peripherals for new medical assistants, front-desk staff, and providers.
Perform basic connectivity triage for local clinic Wi-Fi, Ethernet cabling, and VoIP desk phones, escalating to telecom and internet vendors when service issues require it.
Support HIPAA and endpoint security practices, including confirming automatic workstation lockouts, maintaining local antivirus protection, and ensuring retired equipment is wiped per security protocols.
Track tickets and manage inventory by documenting technical issues, logging resolution steps, and keeping an organized record of computing hardware and peripherals across sites.

What you bring

Associate degree or ongoing coursework in Information Technology, Computer Science, or equivalent hands-on technical foundation.
Working knowledge of Windows OS (10/11), Microsoft 365, browser settings, and practical computer hardware troubleshooting and assembly.
Interest or experience in healthcare technology and clinical workflows, with familiarity toward EHR/EMR and HIPAA concepts.
Network fundamentals, including local IP addressing, Wi-Fi connectivity, routers, and switches.
Fluency in Portuguese and English to support day-to-day communication with team members.
Customer-first approach with patience and the ability to explain technical issues clearly to non-technical medical staff.
In-person availability in South Florida, with work centered at Pompano Beach HQ and travel to nearby clinics as needed.

Tools and systems you’ll work with

NextGen, eClinicalWorks, Athenahealth, EHR/EMR, patient portals
Microsoft 365, Windows OS (10/11)
Thermal label printers, document and ID scanners, digital signature pads, credit card terminals (POS)
Local clinic Wi-Fi, Ethernet cabling, VoIP desk phones
Webcam, microphone, browser configurations
HIPAA and related hardware security practices

Growth path

Clear development path toward Clinical Systems Specialist and IT Operations roles.

Work authorization

US citizens, green card holders, and EAD and OPT/CPT holders are accepted. This is an ideal role for early-career professionals and students building experience in healthcare IT.

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