IT Support Assistant

MedStation is seeking an IT Support Assistant to deliver first-line, on-site healthcare technology support for clinic teams. This role helps keep EHR/EMR systems running smoothly, maintains the hardware and peripherals used throughout the day, and supports secure, reliable connectivity across locations.

Based in Pompano Beach, FL, you will work on-site at the HQ and travel locally to support clinics in Broward, Miami-Dade, or Palm Beach as needed. The position is compensated at USD 3,000 per month.

What you’ll do

• Provide first-line clinic IT support as the primary contact for issues involving EHR/EMR platforms (NextGen, eClinicalWorks, Athenahealth), patient portals, and other operational software used by staff.
• Set up, configure, and troubleshoot clinic endpoints, including desktop computers, all-in-one workstations, laptops, and monitors for reception desks and doctor consult rooms.
• Maintain clinical peripherals such as thermal label printers, document and ID scanners, digital signature pads, and credit card terminals (POS).
• Enable telehealth in doctor rooms by testing and maintaining webcam, microphone, and browser configurations.
• Support clinic onboarding by preparing user profiles, deploying workstation hardware, and routing peripherals for new medical assistants, front-desk staff, and providers.
• Perform basic connectivity triage for local clinic Wi-Fi, Ethernet cabling, and VoIP desk phones, escalating to telecom and internet vendors when service issues require it.
• Support HIPAA and endpoint security practices, including confirming automatic workstation lockouts, maintaining local antivirus protection, and ensuring retired equipment is wiped per security protocols.
• Track tickets and manage inventory by documenting technical issues, logging resolution steps, and keeping an organized record of computing hardware and peripherals across sites.

What you bring

• Associate degree or ongoing coursework in Information Technology, Computer Science, or equivalent hands-on technical foundation.
• Working knowledge of Windows OS (10/11), Microsoft 365, browser settings, and practical computer hardware troubleshooting and assembly.
• Interest or experience in healthcare technology and clinical workflows, with familiarity toward EHR/EMR and HIPAA concepts.
• Network fundamentals, including local IP addressing, Wi-Fi connectivity, routers, and switches.
• Fluency in Portuguese and English to support day-to-day communication with team members.
• Customer-first approach with patience and the ability to explain technical issues clearly to non-technical medical staff.
• In-person availability in South Florida, with work centered at Pompano Beach HQ and travel to nearby clinics as needed.

Tools and systems you’ll work with

• NextGen, eClinicalWorks, Athenahealth, EHR/EMR, patient portals
• Microsoft 365, Windows OS (10/11)
• Thermal label printers, document and ID scanners, digital signature pads, credit card terminals (POS)
• Local clinic Wi-Fi, Ethernet cabling, VoIP desk phones
• Webcam, microphone, browser configurations
• HIPAA and related hardware security practices

Growth path

• Clear development path toward Clinical Systems Specialist and IT Operations roles.

Work authorization

US citizens, green card holders, and EAD and OPT/CPT holders are accepted. This is an ideal role for early-career professionals and students building experience in healthcare IT.