Desktop Support

Desktop Support Jobs

46 jobs found

Today

Microcomputer Technical Support Specialist 0726-0029

Erie 1 BOCES West Seneca, NY

West Seneca, NY

Today

$33 - $33/hr Full time Active Directory Application Support Computer Skills

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Job Description

This itinerant field based Microcomputer Technical Support Specialist role provides design, installation, troubleshooting, and training for computer software, operating systems, and LAN/WAN environments across Erie 1 BOCES districts.

Responsibilities

Design, develop, install, implement, support, and maintain computer software applications and operating systems.
Install, customize, and maintain vendor supplied software and LAN/WAN operations.
Generate incident tickets as required and ensure timely follow-up and closure of all assigned calls.
Monitor, configure, and tune LANs or LAN applications for optimal performance; organize LAN documentation.
Assist in training and instruction of users in LAN operating systems and LAN applications.
Troubleshoot computer equipment used in the delivery of BOCES services.
Install, troubleshoot, support, and maintain communications software used to connect to enterprise servers or dial-up connections; provide related user training.
Evaluate the network and provide recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
Act as liaison between the WNYRIC and School District customers regarding in networked hardware, software, and application issues.
Perform physical tasks such as keyboarding, lifting, driving a motor vehicle, and duties related to installation, troubleshooting, and support of computer devices.
Work on-site in schools where students, teachers, and administrators are present; travel to building sites within assigned districts with a valid NYS driver's license and a reliable vehicle.
Complete and submit official forms, time sheets, and billing reports in a timely manner; maintain communications with supervisors and team members.
Familiar with setup and use of Active Directory, Netware/Novell, Windows, Ethernet, TCP/IP, Lotus Notes, PCs, Macs, Mac OS, and iOS as required by assignments.
Other duties may be assigned in alignment with the civil service job description for this title.

Qualifications

A) A Bachelor’s degree from a regionally accredited or New York State registered four-year college or university plus two years of computer programming experience, including at least one year in programming and/or maintaining vendor supplied operating software; or
B) An Associate or higher degree in Data Processing, Computer Science, Business Administration, or a related field plus four years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
C) A high school diploma or equivalency plus six years of data processing experience, including two years of programming and at least one year maintaining vendor supplied operating software; or
D) An equivalent combination of training and experience as described above.

Additional Qualifications

Experience working in LAN/WAN environments with familiarity in Windows, Mac OS/iOS, and Windows Server and newer platforms.
PC operation and management is mandatory; experience administering Microsoft Active Directory, Group Policies, DHCP/DNS, and computer imaging using WDS/SCCM is required.
Knowledge of WAN, content filtering, firewalls, enterprise mobility management, and related technologies is a plus.
Strong customer service and communications skills, along with troubleshooting, research, and documentation abilities.
Valid NYS driver license and reliable car transportation are required.

Technologies

Active Directory
Netware (Novell)
Windows and Windows Server
Group Policies
DHCP and DNS
WDS and SCCM
Ethernet and TCP/IP
Lotus Notes
PCs and Macs
Mac OS and iOS

Benefits

15 Paid annual holidays
Generous paid personal and sick time
Generous paid vacation days
Premium health and dental plans with 85% employer contribution
Life insurance at no cost to you
Flexible spending account (FSA) plan
Commitment to diversity, equity, and inclusion
NYS Retirement System
403b and 457 retirement plans
Annual Education Stipends: $500 for Associates Degree/Accredited Training Program Certification, $1,000 for Bachelor's Degree, or $1,500 for Master's Degree

Annual Education Stipends

Stipends of $500 for an Associate degree or accredited training certification, $1,000 for a Bachelor's degree, or $1,500 for a Master's degree.

Location

Erie 1 BOCES, Technology Services, TS Field Technical Services ON, E1B Education Campus, West Seneca, NY

Assignment

Itinerant

Hours

8:00 AM to 4:00 PM

Hourly Rate

$33.36 per hour, plus a generous benefits package

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Today

IT Technical Support Administrator I

Advocate Aurora Health Barrington, IL

Barrington, IL

Today

$25 - $37/hr Full time Computer Skills Customer Service Customer Support

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Job Description

IT Technical Support Administrator I at Advocate Aurora Health is based onsite in Barrington, IL, delivering end-user IT support, incident management, hardware and software maintenance, change control, IT asset management, and field services across multiple projects including deployment of emerging technologies, with compensation of USD 25 - 37 per hour.

Responsibilities

Ensure IT solutions function at peak performance and align with end-user needs; provide end-user support including training on new device capabilities, basic device operations, accessing network resources, and device security best practices.
Adhere to established incident and service request procedures, meet SLAs, document updates with actions taken, communicate with clients, and close tickets with complete resolution documentation.
Perform analysis, configuration, installation, maintenance, upgrades, and retirement of hardware and software that require 24/7 support, ensuring compliance with Advocate Health IT standards.
Follow change control procedures for environmental, operational, and configuration changes.
Follow Advocate Health IT Asset Management processes for device removals, manage inventory, and optimize resource use through regular reviews of hardware usage reports.
Serve as a local IT field services resource across multiple projects including acquisitions, construction projects, new system implementations, upgrades, maintenance, or retirements while upholding IT system policies and practices; support IT and Field Services strategic initiatives aligned with Advocate Health goals.
Provide updates to field leadership on task progress, risks, or concerns that may impact assigned projects.
Participate in the deployment of emerging technologies, including testing, analysis, and documentation; assess technical solutions for technology users by building and maintaining relationships through rounds.

Requirements

At least 1 year of experience in a complex IT operating or support environment.
Excellent interpersonal and technical skills.
Proven ability to troubleshoot problems accurately with a positive attitude for handling a variety of situations.
Preferred background in healthcare, customer service, or technology.
Excellent written and verbal communication skills, strong customer service abilities, and strong problem-solving capabilities.

Physical requirements and working conditions

Ability to lift up to 35 pounds without assistance; for lifts over 35 pounds, use lifting equipment or lift with at least one other associate when available; unique lifting scenarios assessed case by case.
Travel to various Advocate Health locations is required.
This position requires onsite work in both office and clinical environments unless specified otherwise.
On call support is required.
Personnel must wear personal protective equipment in designated clinical areas.

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Today

Microcomputer Technical Support Specialist

Hamburg CSD Hamburg, NY

Hamburg, NY

Today

$69k+/yr Full time Active Directory Computer Skills Desktop Support

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Job Description

The Microcomputer Technical Support Specialist is an onsite role in Hamburg, New York, delivering design, development, installation, implementation, support and maintenance of computer software, while supporting LAN and WAN environments, troubleshooting, training and network coordination. The position offers an annual salary of USD 68,500.

Responsibilities

Establish and sustain cooperative working relationships with colleagues and stakeholders.
Collaborate effectively in a team environment by sharing workloads and responsibilities.
Prioritize tasks and delegate workloads as appropriate to maintain workflow.
Oversee the design, development, installation, implementation, support and maintenance of computer software.
Demonstrated experience working in LAN and WAN environments is required.
Maintain ongoing communications with supervisors and team members via email, voicemail and mobile devices.
Assist in training users on LAN operating systems and LAN applications.
Troubleshoot computer equipment for staff and students.
Serve as the liaison between WNYRIC and the School District regarding in-network hardware, software and application issues.
Familiarity with setting up and using Active Directory, Windows, Ethernet, TCP/IP, email, PCs, Macs and related technologies as required by the assignment.
Coordinate with the WNYRIC Senior WAN Specialist to maintain optimal network performance.
Assess hardware and software and present management with recommendations.
Install, maintain, test and repair a variety of computers and related equipment.
Knowledge and understanding of Windows, Google and Apple operating systems and related peripherals.
Ability to work independently with responsiveness, courtesy and timeliness when engaging with Hamburg Central School District members.
Carry out other related duties as assigned to support efficient operation of the work unit.
Maintain accurate records of work in progress and completed tasks, along with inventory control and asset management tracking.
Other duties as assigned by the immediate supervisor.

Requirements

Experience working in LAN and WAN environments is required.

Technologies

The role involves familiarity with Active Directory, Windows, Google operating systems, Apple operating systems, Ethernet, TCP/IP, email, PCs, Macs, and LAN/WAN networking.

Contact

Contact: Technology Office

Phone: 716-646-3280 x.4136

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Today

IT Support Specialist

Clearwater Analytics, LLC Boise, ID

Boise, ID

Today

Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Clearwater Analytics, LLC is looking for an IT Support Specialist to join the Boise, Idaho onsite team. As the first point of contact for more than 700 employees, you’ll troubleshoot day-to-day tech issues, configure equipment, and support hardware, Microsoft 365, and device management to keep workflows humming.

Responsibilities

Address help desk tickets and in-person requests from office staff
Diagnose and fix hardware and software issues on Windows and macOS devices
Escalate complex problems to senior teammates and ensure timely resolution
Maintain clear ticket status updates for users and management
Image, configure, and deploy laptops and workstations for new hires
Perform basic hardware repairs (RAM, hard drives, peripherals)
Unbox, inventory, and asset-tag incoming equipment
Set up displays, AV gear, and standing desks
Onboard devices using Windows Autopilot and Microsoft Intune
Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
Support basic Exchange/M365 tasks such as shared mailboxes and distribution lists
Keep knowledge base articles and SOPs accurate and up to date
Document recurring issues and contribute to process improvements

Requirements

1–2 years of experience in IT support, help desk, or a related role (internships and coursework count)
Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
Basic understanding of Active Directory, Azure / Entra ID and user account management
Comfort with setting up and troubleshooting hardware
Strong communication skills and a customer-first attitude
Organized, reliable, and able to juggle multiple requests
Ability to lift up to 50 lbs

Technologies

Windows 10/11
MAC OS
Microsoft 365
Outlook
Teams
SharePoint
Windows Autopilot
Microsoft Intune
Active Directory
Azure / Entra ID
Exchange
PowerShell
Terminal
Jamf

Benefits

Competitive medical, dental, vision, and life insurance
401(k) with company match
Work from anywhere up to 3 weeks per year
Maternity and paternity leave
PTO plus Volunteer Time Off

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Today

Entry-Level IT Support Associate

Qureos Inc Los Angeles, CA 🇺🇸 Remote

Los Angeles, CA

Today

$20 - $30/hr Full time Active Directory Application Support Computer Skills

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Job Description

Qureos Inc offers a remote Entry-Level IT Support Associate role based in Los Angeles, CA. The position provides a $20-$30 per hour wage and focuses on first-line IT support, workstation setup, user account management, and documentation, with opportunities to assist IT projects.

Responsibilities

Provide first-line technical support to team members via the ticketing system, email, and chat.
Troubleshoot hardware, software, and network connectivity issues in a timely and professional manner.
Assist with the setup, configuration, and maintenance of employee workstations and software applications.
Manage user accounts across various systems, including creation, modification, and password resets.
Escalate complex technical problems to senior IT staff when necessary, providing detailed information for resolution.
Create and maintain clear and concise documentation for technical procedures, user guides, and the internal knowledge base.
Support the implementation of new technologies and IT projects as required.

Requirements

A strong passion for technology and a keen interest in technical problem-solving.
Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
A foundational understanding of Windows and macOS operating systems and common office software.
Strong organizational skills and the ability to manage and prioritise multiple tasks effectively.
A proactive and customer-service oriented approach to all tasks.
Previous experience in an IT support role or relevant certifications (such as CompTIA A+) are advantageous but not essential for candidates who can demonstrate the right aptitude and a willingness to learn.

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IT Support Specialist/End User Support

Ireland Home Based Services Evansville, IN

Evansville, IN

Today

Full time Active Directory Application Support Cloud Platforms

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Job Description

Based in Evansville, Indiana and operating onsite, this IT support role delivers first‑line technical assistance to staff while managing the lifecycle of user devices. The position reports to the Systems Administrator and collaborates closely with the IT team.

Responsibilities

Provide initial technical assistance to staff through a ticketing system, phone, and in‑person support
Diagnose and resolve issues with Windows desktops and laptops
Troubleshoot mobile Apple devices, including iPhones and iPads
Address problems with Microsoft 365 applications such as Outlook and Teams
Diagnose basic network and connectivity problems
Escalate unresolved items to the Systems Administrator
Prepare and provision new devices, including computers, iPhones, and iPads
Set up devices for staff use, including accounts, applications, and profiles
Oversee mobile device enrollment through a mobile device management (MDM) system
Support replacement, loss, or damage processes for devices
Maintain accurate inventory records of equipment and peripherals
Assist with onboarding and offboarding tasks
Create and manage user accounts under supervision
Reset passwords and assist with login and MFA issues
Support office technology needs, including printers, Wi‑Fi, and peripherals
Provide connectivity and device issue support to remote staff
Document common issues and their resolutions

Requirements

An associate’s or bachelor’s degree in an IT‑related field is preferred
Equivalent work experience in IT support or a help desk role
Fundamental knowledge of Windows operating systems
Fundamental familiarity with mobile devices (iOS/iPadOS)
Basic understanding of Microsoft 365
Experience with ticketing systems and device setup
Strong communication and customer service abilities
Ability to assist non‑technical users
Well organized with attention to detail
Ability to prioritize tasks and manage multiple responsibilities

Technologies

Windows operating systems
iOS/iPadOS
Microsoft 365
Mobile Device Management (MDM)
Apple Business Manager
Active Directory
Remote Desktop
VPN
Wi‑Fi
Ticketing systems

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short Term / Long Term Disability
Life Insurance
Accident Insurance
Hospital Indemnity
401k
Paid Time Off after 90 days
Paid Holidays
Paid Bereavement Leave
Short Term Leave of Absence
Employee Assistance Program

Preferred Qualifications

Experience with Mobile Device Management (MDM)
Experience supporting remote users
Foundational knowledge of networking concepts such as Wi‑Fi and VPN

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Today

Hybrid Desktop Support Analyst

Helion Technologies Inc Rochester, MN

Rochester, MN

Today

$20 - $26/hr Full time Active Directory Autotask Cloud Platforms

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Job Description

Based in Rochester, Minnesota with a hybrid work arrangement, the Hybrid Desktop Support Analyst serves on the Tier 1 team, delivering remote triage and on-site troubleshooting for end users, while documenting each step in Autotask and handling a workload of 5 to 7 tickets and 16 to 18 calls daily.

Responsibilities

Serve as the first point of contact for remote support inquiries from a home-based setup, triaging, troubleshooting, and resolving Tier 1 issues.
On-site visits address escalated field service tickets and provide hands-on troubleshooting as needed.
Document every step of the troubleshooting process in Autotask to maintain clear records.
Deliver prompt and courteous assistance to Helion's client base to uphold service quality.
Maintain a queue of 5 to 7 tickets and manage 16 to 18 incoming calls each day.

Requirements

Associate degree in Information Technology or a related field.
Minimum of 1 year of relevant experience in desktop or IT support.
Strong knowledge of computer software, operating systems, hardware, and networking concepts.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Solid problem-solving and critical-thinking abilities.
Ability to work effectively both as part of a team and independently.
Proven capability to prioritize tasks in a fast-paced environment.
Professional and courteous customer service demeanor.
Commitment to a collaborative environment that develops versatile and well-rounded technicians with a strong team mentality.
Supports remote users, including application support and VPN configuration.
Maintains user accounts using Active Directory and Microsoft 365, including password resets, license assignment, shared folder access, and printer permissions.
Installs, configures, and troubleshoots hardware, operating systems, and software, including hard drives, SSDs, RAM, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Identifies and resolves network connectivity issues related to DNS, DHCP, browsers, and DMS.
Conducts printer troubleshooting, including scan to email, scan to file, and specialty printing via DMS software.
Willingness to commute to client locations for break/fix and project-oriented tickets as required.
Capable of on-site troubleshooting tasks such as PC wipes, reimaging, deployment, network connectivity, access point management, and VoIP configuration.