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Technical Support Specialist I - Control 4

ADI Global Distribution Irving, TX

Irving, TX

Today

$20 - $44/hr Full time Automation Av Support Customer Support

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Job Description

Support Control4 professional integrators by handling intermediate technical issues across a wide portfolio of products and brands.

Responsibilities

Provide intermediate Control4 technical support for installation, configuration, troubleshooting, and return processing using standard procedures under close supervision
Serve as the initial point of contact for Control4 professional integrators in the Standard Control4 queue (Tier-1), completing intermediate tasks with guidance
Support entry-level assistance for 80+ third-party brands with limited or no formal training
Assist with 20+ ADI exclusive brands by identifying and resolving routine technical challenges and escalating complex issues when needed
Document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems
Identify recurring issues and trends in support cases and communicate findings to senior team members or leadership per escalation guidelines
Troubleshoot technical issues across diverse products and categories, including:
- Audio/video distribution (analog, digital, IP) and home theater systems
- Commercial audio (70V, DSPs, mixers)
- TVs and displays, digital signage, and music streaming
- Surveillance and security systems
- HVAC and lighting control, home automation
- Video conferencing, power management, structured wiring, custom mounts
Process product returns efficiently while following technical verification protocols and ensuring return accuracy and compliance
Follow standard procedures to address frequently occurring issues, often resolving with supervision or guidance
Perform other duties as assigned

Requirements

1-2 years of professional experience installing and programming Control4 products or equivalent related experience
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio-video, and other technology solutions
Strong aptitude for troubleshooting across multiple product categories and technologies
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
Exceptional problem-solving skills with the ability to quickly learn and apply new technical concepts
Exceptional English communication skills, verbal and written, with a customer-first mindset

Technologies

IoT
Audio/video, networking, and home automation
Surveillance technologies
VLANs, firewalls, managed switches, and enterprise wireless setups
Audio/video distribution (analog, digital, IP)
Home theater systems
Commercial audio (70V, DSPs, mixers)
TVs and displays, digital signage, music streaming
Surveillance and security systems
HVAC and lighting control
Video conferencing, power management
Structured wiring, custom mounts

Benefits

Competitive salary and a comprehensive benefits package
Opportunities for professional development and career advancement
Collaborative work environment with access to cutting-edge technology

We Value

Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups
Control4 Automation Programmer certification or Control4 Certified Technician certification
Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others
Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience supporting professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Experience supporting professional integrators or in the custom electronics industry

Location: Irving, TX (onsite)

Compensation: USD 20 - 44 per hourly

Minimum experience: 1 years

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