Automation

Automation Support Jobs

20 jobs found

Today

Technical Support Engineer

Automation Anywhere Texas 🇺🇸 Remote

Texas

Today

$70k - $85k/yr Full time Application Support Automation Automation Anywhere

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Job Description

Automation Anywhere is hiring a Technical Support Engineer to join its global Customer Support organization. In this remote role based in Texas, you will help enterprise customers by troubleshooting AI-powered automation products, guiding them through technical issues, and driving cases to resolution with clear communication and accurate documentation.

You will diagnose problems across cloud and on-prem environments, analyze logs and automation workflows to identify root causes, and collaborate internally when complex issues require escalation. The position also includes participation in weekend or rotational shifts to support 24x7 coverage.

What you’ll do

Provide technical support for Automation Anywhere products, including A360, Bot Agent, Control Room, and related components
Diagnose and troubleshoot application, infrastructure, and configuration issues across cloud and on-prem setups
Analyze logs, scripts, and automation workflows to determine root causes and recommend effective solutions
Manage customer cases through ticketing systems, live chat, and remote sessions, ensuring timely and accurate responses
Collaborate with internal teams to escalate and resolve complex technical problems
Maintain high customer satisfaction by owning issues end-to-end and communicating professionally
Document known issues, workarounds, and solutions in the knowledge base
Participate in weekend or rotational shifts as part of 24x7 support coverage

Required qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field
2+ years of experience in technical support, application support, or software troubleshooting
Ability to work Pacific Time hours on a regular basis, regardless of remote office location
Strong understanding of Windows and/or Linux environments
Working knowledge of databases: SQL Server, MySQL, or Oracle
Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)

Tools and technologies

A360
Bot Agent
Control Room
SQL Server, MySQL, Oracle
AWS, Azure, GCP
APIs

Compensation

USD 70,000 - 85,000 per year.

Schedule, reporting, and location

Remote role (Texas); Pacific, Mountain, or Central time zones preferred
Working Pacific Time Zone hours on a regular basis
Reports to the Sr. Manager, Technical Support

Benefits

Flexible work schedule and remote roles
Unlimited Personal Time Off
12 holidays off per year
4 days volunteer time off per year
Eligible for 4 company Achievement days off per year
Variety of health care and well-being benefits
Paid family/parental leave
Designated “Best Place to Work” for 2 years in a row
Newsweek’s Top 100 Most Loved Workplaces in America (2023)

Job keywords: Technical Support, Application Support, troubleshooting, Automation, APA, Agentic Process Automation

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3d ago

Electrical Technical Support Engineer

Ingenium Talent Louisville, KY

Louisville, KY

3d ago

Full time Electrical Engineering AutoCAD Electrical Automation

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Job Description

Based in Louisville, Kentucky, Ingenium Talent is seeking an Electrical Technical Support Engineer to maintain and optimize electrical and mechanical systems on crushing and screening equipment. This hybrid, hourly role focuses on diagnosing malfunctions, delivering aftermarket support, and collaborating with customers, dealers, and internal teams to keep equipment performing at peak efficiency. The position offers overtime eligibility, two additional bonus structures, and a hybrid work arrangement.

Responsibilities

Diagnose electrical issues on crushing and screening equipment through technical helpdesk or field support
Provide aftermarket support, including upgrades and troubleshooting for customers and dealers across all MP product lines
Contribute to research and development of new equipment and technologies
Support manufacturing operations with electrical expertise
Adhere to engineering protocols for ECOs, ECRs, and related documentation
Maintain accurate and up-to-date electrical schematics
Assist in training internal personnel on electrical systems and procedures
Collaborate with subcontractors and utility providers during installation of stationary and mobile systems
Partner with external vendors to develop control systems and configure component settings
Oversee in-house electronics and panel assembly processes
Promote and enforce safety standards, including proper use of PPE and reporting unsafe conditions
Travel domestically and internationally to perform on-site diagnostics and service

Requirements

Strong verbal and written communication skills
Excellent interpersonal and customer service abilities
High attention to detail and strong organizational skills
Proven time management skills with the ability to meet deadlines
Proficiency in Microsoft Office Suite or similar software
Associate’s Degree in a related field or equivalent work experience
1–3 years of experience in electrical design
1–3 years of PLC programming experience (Allen Bradley preferred)

Technologies

Microsoft Office Suite
AutoCAD
Visio
AutoCAD Electrical
Allen-Bradley PLC

Benefits

Overtime pay eligibility
Two additional bonus structures
Hybrid schedule

Travel Requirements

Willingness and ability to travel approximately 20% of the time
Valid passport required for international travel

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5d ago

Technical Support Specialist - Tier I

CallRail Atlanta, GA

Atlanta, GA

5d ago

Full time Application Support Automation Call Tracking

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Job Description

This hybrid role in Atlanta, GA, supports CallRail customers as a Tier I Technical Support Specialist, delivering frontline troubleshooting and solutioning across CallRail products.

Responsibilities

Comprehensive troubleshooting and guided diagnostics across all CallRail products via live channels, focusing on customer goals and proactive solutions beyond immediate fixes.
Guide customers through workflow design and implementation best practices; ensure smooth data flow across CallRail features and third‑party MarTech ecosystems (Google Ads, Google Analytics, HubSpot, Salesforce, Zapier).
Follow established support protocols, accurately code trouble tickets, maintain ACD queue availability, conduct professional interactions, and meet target Average Talk Time and Wrap-Up Time.
Meticulously log all customer interactions, setup configurations, and troubleshooting steps in Zendesk; thoroughly test complex setups before resolution.
Adhere to escalation processes for complex Tier 2/3 issues; identify, document, and escalate bugs or outages with clear reproduction steps for product and engineering teams.
Maintain high customer satisfaction by communicating resolution expectations with professionalism and empathy; contribute to team documentation, internal support processes, and training for new products and features.
Leverage AI platforms and modern support tools to streamline operations, solve complex problems efficiently, and uphold industry benchmarks.

Requirements

Frontline Support Experience: Minimum 1 year of professional, frontline technical or telephone support and customer-facing troubleshooting, preferably in SaaS, MarTech, or agency environments.
MarTech & Integrations Familiarity: Working knowledge or aptitude with marketing technology tools and web concepts (Google Analytics, Google Ads, CRMs, webhooks, JavaScript snippets).
High Attention to Detail: Meticulous in reviewing tracking scripts, reproducing bugs, auditing customer setup configurations, and documenting tickets.
Analytical & Problem-Solving Skills: Strong diagnostic and root-cause troubleshooting abilities; ability to stay composed and professional under pressure.
Strong Communication: Excellent verbal and written communication; translate complex technical terms into clear guidance for non-technical users.
Tool Proficiency: Familiarity with Zendesk, Excel, Google Drive, CRM tools, and other modern support tools.
Education: Degree in Computer Science or Information Technology, or equivalent practical experience.

Technologies

Zendesk
Google Analytics
Google Ads
HubSpot
Salesforce
Zapier
JavaScript
Webhooks
HTML
CSS
MySQL
REST APIs
Browser developer tools
CRM tools
Excel
Google Drive

Benefits

Health, dental, and vision coverage
HSA with company matching
Paid parental leave
Flexible vacation policy
401(k) with company matching
Employee stock options from day one
Annual educational allowance ($2,000)
Catered lunch (in-office)
Transit or parking expense coverage
Charitable donation match up to $500 annually
Regular company outings and events
Hybrid work stipend for home office ($500)
Designated bike storage

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11d ago

Technical Support Engineer- (Remote)

GE Vernova Massachusetts 🇺🇸 Remote

Massachusetts

11d ago

$87k - $145k/yr Full time Electrical Engineering Automation Field Service

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Job Description

GE Vernova is seeking a Technical Support Engineer to steer offshore wind turbine service operations from a primarily remote role in Massachusetts. This position combines technical leadership with remote and occasional on-site support, serving as the main point of contact for service operations leadership, production engineers, supervisors, and technicians, while driving continuous improvement in how service activities are prepared for execution.

Compensation and Location

Salary: USD 87,000 - 145,000 per year
Location: Massachusetts (remote)

Responsibilities

Provide first-level remote, and periodically on-site, technical troubleshooting for turbine issues to service teams within scope; escalate or route to the appropriate technical specialists as needed to meet commissioning timelines related to the turbine controller.
Create and manage technical cases, work orders, and non-conformities for updates to instructions, tools, troubleshooting guides, or customer technical queries in alignment with project and quality processes.
Support Work Order readiness by defining priorities and assist the back-office purchasing team with tooling and spares lists to streamline daily planning and execution.
Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day.
Collaborate with design and technical support teams to develop world-class troubleshooting guides that reinforce service independence and boost daily efficiency.
Lead technical and operational improvements affecting main controller, HMI, or SCADA functions for technician operations as well as site-specific operations such as grid outages.
Drive process improvements with a focus on digitalization, data analytics, and EHS compliance.
Analyze data to foster continuous improvement in operational safety and quality, with emphasis on warnings analysis and control improvements within overall warning strategies.

Requirements

8 years of offshore wind farm experience.
Degree or Diploma in Electrical, Mechatronics, or Industrial Engineering.
Proven track record in wind turbine operation and troubleshooting is mandatory.
Strong understanding of wind turbine systems including electrical, mechanical, controls, networks, and communication systems.
Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges.
Experience with continuous improvement and quality tools applied to service operations.
Strong problem-solving, analytical, and interpersonal skills.
Flexibility, motivation, and ability to work under pressure with the ability to manage multiple priorities simultaneously.
Strong communication, goal-driven mindset, and team-player approach.
Proficiency in English for global procedures.

Technologies

SCADA
HMI

Benefits

Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova (24/7 nurse-based resource)
Employee Assistance Program (24/7 confidential assessment, counseling and referral services)
GE Vernova Retirement Savings Plan with company matching contributions
Access to Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off

Working Relationships

Reports to the Technical Support Leader and collaborates with Operations execution teams, including supervisors and technicians on-site at turbines or remotely in the Remote Operation Center. Maintains a strong partnership with the Control team within the Engineering organization.

Relocation Assistance Provided

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12d ago

Helpdesk Technician

Lockheed Martin Corporation Colorado Springs, CO

Colorado Springs, CO

12d ago

$58k - $101k/yr Full time Active Directory Ansible Automation

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Job Description

Helpdesk Technician at Lockheed Martin Space in Colorado Springs, CO onsite focuses on handling trouble tickets in a classified environment, managing user accounts, applying software upgrades and cybersecurity measures, troubleshooting, and overseeing inventories and remote access portals.

Responsibilities

Process trouble tickets within a classified environment
Administer enterprise user accounts across multiple authentication servers
Deploy software upgrades to existing systems
Implement cybersecurity solutions and remediations
Troubleshoot issues and provide support across the information system
Oversee environment machine inventories and manage remote access portals

Requirements

Active DOD SECRET clearance
DOD 8140 level II requirement (current Security+ or equivalent)
Windows environment experience and Active Directory expertise
Linux background or Linux+ certification

Technologies

Red Hat Enterprise Linux
Solaris
vSphere
VirtualBox
RDP
SSH
Exceed TurboX
GitLab
Ansible
PowerShell
bash
Active Directory

Benefits

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Education Assistance
Parental Leave
Paid time off
Holidays

Security clearance

This position requires a government security clearance; US citizenship is required for consideration.

Clearance level

Top Secret

Expression of interest

By applying to this job, you express interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. You may be contacted for this and future openings.

Ability to work remotely

Onsite full-time work at a designated Lockheed Martin facility

Work schedules

Lockheed Martin supports a variety of alternate work schedules for added flexibility
Schedules range from standard 40 hours over five days to condensed formats
Condensed schedules provide additional time away from the office and complement paid time off benefits

Schedule for this position

9x80 schedule with every other Friday off

Pay rate

Annual base salary range is $57,500 to $101,430

Experience level

Hourly/Non-Exempt

Business unit

SPACE

Relocation available

Career area

Information Technology

Type

Full-Time

Shift

First

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12d ago

Technical Support Engineer

Piller Power Systems Inc. Middletown, NY

Middletown, NY

12d ago

$95k - $100k/yr Full time Electrical Engineering Automation Cloud Platforms

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Job Description

Technical Support Engineer role with Piller Power Systems Inc. in Middletown, NY (onsite) offering USD 95,000 to 100,000 per year.

Responsibilities

Act as the primary technical escalation point for complex field service and customer issues, guiding resolution efforts.
Deliver advanced remote and on-site support to field technicians, project teams, customers, and internal staff.
Perform root cause analysis of equipment and system problems and propose corrective actions.
Collaborate with Engineering and Operations to address performance and reliability concerns.
Assist with inspections, testing, commissioning, and validation of equipment both in the U.S. and internationally as needed.
Support technicians with software tools, programming utilities, and system configuration.
Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems.
Troubleshoot hardware, software, network connectivity, and user access issues, resolving directly or coordinating with external IT providers when appropriate.
Assist with deploying, configuring, maintaining, and inventorying company computers, mobile devices, and technical equipment.
Support the deployment and maintenance of software applications used by Engineering, Operations, and Field Service personnel.
Develop and maintain technical documentation, including startup procedures, programming guides, operator manuals, technical specifications, spare parts documentation, product option documentation, and factory/test procedures; collaborate with global engineering teams to improve service documentation.
Review, author, and approve Method of Procedure (MOP) documents for field service activities.
Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams.
Participate in product quality reviews and continuous improvement initiatives; escalate recurring technical or product quality concerns to leadership.
Support development and distribution of Root Cause Analysis (RCA) reports.
Design, develop, and deliver technical training programs for field service technicians; conduct customer training on operation and maintenance.
Mentor technicians on advanced troubleshooting techniques and best practices.
Collaborate with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution.
Contribute technical expertise to special projects and process improvement initiatives; perform other duties as assigned.

Requirements

Bachelor's degree in Electrical Engineering or a related engineering discipline.
At least seven years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments.
Proven expertise with uninterruptible power supply (UPS) systems or similar critical power technologies.
Hands-on experience troubleshooting SCR and IGBT power electronics.
Experience with computerized electrical control systems, PLCs, and ladder logic.
Knowledge of mechanical bearing assemblies and vibration analysis.
Technical documentation development and training delivery experience is preferred.
Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology in a professional setting is preferred.
Strong electrical and electronic troubleshooting skills with advanced problem-solving abilities.
Analytical mindset with solid root cause analysis capabilities.
Ability to diagnose complex failures remotely and on site.
Working knowledge of Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware.
Experience troubleshooting desktops, laptops, printers, mobile devices, and network connectivity issues.
Ability to support both industrial control systems and general business technology.
Excellent written and verbal communication skills; effective at presenting technical information to technicians, engineers, customers, and internal teams.
Proficiency with Microsoft Office and standard engineering software tools.
Valid driver's license with an acceptable driving record.
Valid U.S. passport or the ability to obtain one; eligible for international travel (including Canada).
Willingness to travel domestically and internationally as business needs require.
Physical ability to lift and move equipment up to 70 pounds with or without accommodation; ability to climb ladders and access industrial equipment safely.
Ability to work in office, manufacturing, and enterprise field environments, including exposure to electrical and mechanical equipment; travel to customer locations and manufacturing facilities as needed.

Technologies

Microsoft Windows
Microsoft 365
Microsoft Office
Ladder logic
PLCs
SCR power electronics
IGBT power electronics

Benefits

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Work Environment

This role is primarily office-based with some remote flexibility and periodic travel to customer sites, manufacturing facilities, and field locations. Occasional exposure to industrial environments may require appropriate personal protective equipment (PPE).

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15d ago

Industrial Equipment Technical Support Specialist

Petit Auto Wash Equipment Barberton, OH

Barberton, OH

15d ago

$21 - $26/hr Full time Electrical Engineering Application Support Automation

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Job Description

Industrial Equipment Technical Support Specialist role based in Barberton, OH, providing technical support and diagnosis assistance via phone and e-mail from the office, and handling parts orders.

Responsibilities

Provide technical support and assist in diagnosing equipment via phone and e-mail from the office.
Receive, review and submit parts orders.

Requirements

Professional, courteous interaction with employees and customers.
Positive, customer service oriented attitude.
Self motivated with the ability to work independently and contribute to team projects.
Strong analytical and organizational skills.
Willing to provide on call evening and weekend emergency technical support about once per month; additional compensation provided.
Basic knowledge of electrical systems including switches, motors, breakers and relays; ability to read electrical schematics and use an electrical test meter.
Proficiency with Microsoft Office applications, including Excel, Word and Outlook.
Basic knowledge of plumbing systems, pumps, valves and controls.
Experience with PLCs and VFDs.
Electrical test meter proficiency.