Irving, TX

Support Jobs in Irving, TX

9 jobs found

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Today

Technical Support Specialist I - Network

ADI Global Distribution Irving, TX

Irving, TX

Today

$20 - $35/hr Full time Cisco Networking Comptia Networking Hardware Support

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Job Description

ADI Global Distribution is hiring a Technical Support Specialist I - Network to support professional integrators with day-to-day network installation, configuration, troubleshooting, and returns. Based in Irving, TX, this hybrid role balances in-office collaboration with remote work while you provide Tier-1 support in the Standard Network queue under close supervision.

You’ll help resolve network issues across Layer 2 and Layer 3 topics, applying intermediate knowledge of routing, switching, subnetting, VLANs, multicast, and security concepts. The work also includes accurate documentation in internal systems and processing return requests in line with technical verification protocols.

What you’ll do

Provide intermediate technical support for network installation, configuration, troubleshooting, and return processing, following standard procedures and guidance.
Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1), handling well-defined tasks with supervision.
Document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems.
Work through network challenges involving Addressing, Routing, Switching with intermediate-level support.
Support Subnetting and Multicast Networking, including multicast routing concepts such as PIM and IGMP.
Address VLANs and inter-VLAN routing issues using intermediate networking knowledge.
Use tools such as ping, traceroute, and show commands to analyze and troubleshoot.
Apply understanding of Layer 2 protocols and Layer 3 protocols, including identifying problems across the OSI model.
Support firewalls and provide basic network guidance on WLAN topics, including SSIDs and WPA/WPA2 encryption.
Assist with WAN technologies concepts as part of troubleshooting and support.
Process product returns efficiently while ensuring adherence to technical verification protocols.

What you bring

1-2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience.
One of the following industry certifications: Network+, CCNA, CCNP, or Snap One PCNA & Control4 AP Certification / Control4 Certified Technician.
Strong aptitude for troubleshooting across multiple network products and technologies.
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
Exceptional critical thinking skills and the ability to learn and apply new technical concepts quickly.
Exceptional English communication skills (verbal and written) with a customer-first mindset.

Technologies you’ll work with

ping, traceroute, show commands
PIM, IGMP
WLAN, SSIDs, WPA/WPA2
OSI model, VLANs, inter-VLAN routing
Layer 2 protocols, Layer 3 protocols
WAN Technologies
Network+, CCNA, CCNP, Snap One PCNA, Control4 AP Certification, Control4 Certified Technician

Benefits

Hybrid schedule: 3 days in the office and 2 days remote
Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to support success

What ADI values

Familiarity with ADI’s proprietary exclusive-brand products and platforms: Control4, OvrC, Luma, Binary, WattBox, Clare, and others
Knowledge of commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience supporting professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Experience supporting professional integrators or in the custom electronics industry

Pay range: USD 20 - 35 per hour.

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7d ago

IT Support Associate II, OTS

Amazon.com Services LLC Irving, TX

Irving, TX

7d ago

$27 - $37/hr Full time Aws Cloud Computer Skills Desktop Support

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Job Description

Amazon offers competitive compensation for onsite IT support in Irving, TX, along with comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. You will also work in a casual dress code environment, with support resources including EAP, Mental Health Support, and a Medical Advice Line.

This role supports Amazon Operations facilities across a defined geographical area, providing onsite and remote assistance. You will troubleshoot issues spanning multiple technical disciplines, keep IT equipment running, and help keep local and remote customers productive.

What you’ll do

Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
Handle support requests and follow established procedures across the network.
Assist in training new hires.
Continuously build knowledge on new technologies relevant to the environment.
Support customers across multiple buildings in the area, as well as remote customers.
Travel within your local or regional area to support customers.

A day in the life

Be the go-to person for technology at your site.
Support issues involving computers, scanners, printers, and network services, working through incidents to restore service.
Start your day at 7:30 AM with a site walk-through to confirm things are ready.
Manage the local ticket queue, addressing highest priority incidents first.
Assess problems, make the call, and follow through to resolution.
Work Monday through Friday, 7:30 AM to 4:00 PM.

Requirements

1+ years of corporate setting support experience with Windows, Mac, or Linux operating systems.
Experience troubleshooting integrated and interdependent computer systems.
Experience working in a dynamic environment with a strong customer service focus.
Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

Technologies you’ll use

Windows, Mac, Linux, Redhat
AWS

Preferred qualifications

CompTIA A+
CompTIA Network+
Cisco/CCNA
Linux (Redhat)
Microsoft hardware (installation)
AWS
Other industry-relevant certifications

Location: Irving, TX (onsite)
Compensation: USD 27 to 37 per hour

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10d ago

Pre-Sales Technical Support Engineer

Teltonika Irving, TX

Irving, TX

10d ago

Full time Information Technology (IT) Iot Network

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Job Description

In this role, you will support the sales process by designing and validating connectivity solutions, delivering technical demonstrations, and advising both customers and internal teams. The position is client-facing, with regular travel for PoCs, trainings, and industry events.

Key Responsibilities

Serve as a technical pre-sales advisor to support the sales team during customer engagements, solution design, and deal qualification.
Spend approximately 50% of your time on client-facing activities, including meetings, presentations, demos, and workshops.
Travel up to 50% to customer sites, partner locations, and industry events to support technical activities.
Consult with clients and internal stakeholders on device- and solution-related technical topics.
Design and propose end-to-end IoT and networking solutions based on customer requirements.
Deliver technical presentations, product demonstrations, and proof-of-concept (PoC) deployments.
Assist with the integration of Teltonika Networks products into customer environments through hands-on guidance.
Collaborate with sales, product management, and R&D to align proposed solutions with market needs.
Identify customer pain points and recommend optimized technical solutions proactively.
Prepare and maintain technical documentation, proposals, and solution architectures.
Conduct training sessions and workshops for clients, partners, and internal teams.
Troubleshoot and resolve technical issues during pre-sales and pilot phases.
Act as a liaison between customers and Teltonika Networks R&D for complex technical requirements.
Work hands-on with Linux-based systems, industrial protocols, networking technologies, and third-party integrations.

Required Qualifications

Technical or engineering degree in Networking, Telecommunications, Computer Science, or a related field, or equivalent experience.
Experience in a pre-sales, solutions engineering, or customer-facing technical role is highly preferred.
Strong communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
Solid understanding of networking fundamentals and internet technologies, including TCP/IP, DNS, DHCP, HTTP/FTP.
Knowledge of telecommunication systems, including 2G, 3G, 4G, LTE.
Hands-on experience with routers and networking equipment.
Experience configuring VLANs and QoS.
Experience configuring VPN technologies: IPSec, L2TP, OpenVPN, DMVPN, and SSTP.
Experience configuring firewalls (IPTABLES or similar).
Familiarity with Linux-based systems, preferably OpenWRT or embedded environments.
Ability to create clear, structured technical documentation and solution designs.
Scripting basics (bash/ash) and understanding of AT commands.
Strong troubleshooting, analytical thinking, and problem-solving skills.
Experience with industrial networking or IoT deployments is a strong advantage.

Technologies

TCP/IP, DNS, DHCP, HTTP/FTP
2G, 3G, 4G, LTE
VLANs, QoS
IPSec, L2TP, OpenVPN, DMVPN, SSTP
IPTABLES
Linux-based systems, OpenWRT
bash/ash, AT commands

Work Location and Schedule

Hybrid work model based out of the Irving, Texas office. Standard working hours apply.

Benefits

Hybrid work model based out of our Irving, Texas office.
Great opportunities to grow in a strong and rapidly expanding IoT company.
Structured onboarding and training on Teltonika’s internal systems, sales processes, and product-related topics, with continuous feedback and development support.
Long-term career growth opportunities, including increased seniority or progression into Team Lead roles.
Three weeks of paid vacation.
Six sick days plus an extra day off on your birthday.
Multicultural and diverse work environment with a focus on knowledge sharing, collaboration, and a positive team culture.
Internal knowledge-sharing sessions to support continuous professional growth.
Team-building activities that foster trust, engagement, and collaboration.
Standard working hours.

Compensation

We offer an attractive compensation package aligned with your skills, experience, and professional expertise, including incentives and referral bonuses.

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21d ago

Technical Support Specialist II

JVCKenwood USA Corporation Irving, TX

Irving, TX

21d ago

$50k - $63k/yr Full time Customer Support Equipment Support Phone Support

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Job Description

The Technical Support Specialist II role provides technical information and diagnostic assistance for the repair and maintenance of Kenwood Land Mobile products from an in-office position in Irving, TX. The specialist supports dealers and other internal and external stakeholders with troubleshooting, configuration, and product or programming guidance.

Location and Compensation

Location: Irving, TX (onsite)
Salary: USD 50,000 to 63,000 per year

Role Responsibilities

Provide technical support to dealers, service centers, manufacturers’ sales representatives, sales staff, order desk, and tuning personnel.
Answer customer calls and open service tickets.
Explain product features, functions, and specifications found in brochures, manuals, and help screens in both written and verbal formats.
Explain product programming, including variations of programming to meet end-user custom requirements, and troubleshoot issues related to programming data files in both written and verbal formats.
Explain product configurations based on labor instructions and manuals.
Explain product compatibility with other manufacturers’ products using hands-on experience.
Use company products and test equipment to duplicate issues, or use statistics to provide evidence of potential quality concerns.
Work with end users and dealers to collect data, duplicate issues, and correct issues related to the product and the overall system.
Address and correct end-user and dealer misinterpretations of product features, functions, and specifications.
Determine whether a unit is functioning correctly, broken and requiring repair, or may contain a potential quality issue needing factory correction.
Handle dealer disputes related to warranty and repair.
Handle dealer complaints related to mistakes or misinformation from the Order Desk and Tuning Department.
Coordinate between repair depots and dealers to authorize special repairs or unique requests.

Required Qualifications

Education: AA degree in electronics
Alternative qualification: 4 years of technical experience accepted in lieu of education
Experience: 4+ years of knowledge in troubleshooting techniques
Knowledge of land mobile radio (LMR) subscribers and two-way radio systems
In-depth technical knowledge of Kenwood and competitor products
Analytical skills to troubleshoot and conduct testing to determine when potential quality issues may be present in Kenwood products
Experience with RF test equipment and soldering equipment
Hand skills to use soldering equipment and common hand tools, including tweezers, screwdrivers, and needle-nose pliers
Customer relations experience and skills

Technical Skills and Tools

RF test equipment
Soldering equipment

Working Relationships

Reports to the Manager of Technical Services, with daily interactions with dealer accounts and manufacturers’ sales representatives.
Moderate interaction with Repair Depots, Sales, Order Desk, and Tuning personnel.

Working Conditions

General maintenance environment
Some travel by air and automobile
Exposure to dirt, fumes, and noise
May require bending, stooping, squatting, and lifting materials up to 70 pounds

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1mo ago

Technical Support

Flowserve US Inc Irving, TX

Irving, TX

1mo ago Closed

Full time Application Support Customer Support Information Technology (IT)

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Flowserve US Inc is hiring for a Technical Support role in Irving, TX, with an onsite work arrangement. In this position, you will be responsible for technical review and ongoing customer support while executing and maintaining IT initiatives that help business operations run effectively.

You will partner closely with business stakeholders and IT leadership to support key business applications through their full lifecycle, from initial identification and conception through implementation, training, ongoing health and support, and eventual transition to newer technology landscapes. The role also includes contributing to budgeting, vendor cost management, and contract deliverable alignment.

Responsibilities

Manage, deliver, and support IT initiatives by identifying, designing, and implementing solutions that address business operations needs
Build relationships with business users and maintain day-to-day engagement with business management, sponsors, and key business application owners as a trusted IT adviser
Support key business applications from conception to transition, including product management activities such as identification, implementation, training, ongoing health and support, and eventual transition to newer technologies
Develop and apply business and technical functional skills required to perform the job effectively
Adhere to Flowserve policies and procedures
Support IT budget planning, including regular reviews of actual spending against budget, identification of variances, and input on forecasts
Review software licensing, maintenance, and vendor support costs to identify opportunities for savings and improved resource utilization
Assist with reviewing vendor proposals, statements of work, purchase orders, and invoices to confirm alignment with approved budgets and agreed deliverables
Partner with Finance and IT leadership to track project and operational expenses and support cost-benefit evaluations for IT investments
Perform other duties as assigned

Requirements

Experience as an IT Business Analyst, Systems Analyst, Programmer, or in a related occupation
Experience supporting various IT systems, including understanding issue resolution processes and third-party resolution tools such as Unisys
Experience participating in full life-cycle application implementation from requirements through production support
A customer service attitude with the ability to communicate effectively with non-technical business personnel
Strong business engagement, organization, and communication skills
Demonstrated ability to work in a matrix team structure
Experience with budgeting, expense tracking, forecasting, and vendor cost management
Understanding of financial processes, including purchasing, invoice review, and capital versus operating expenses

Role Summary

The Technician is accountable for technical review, execution, maintenance, and customer support, with adherence to standard procedures and timely completion of contract deliverables.

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1mo ago

Technical Support Specialist I - Control 4

ADI Global Distribution Irving, TX

Irving, TX

1mo ago Closed

$20 - $44/hr Full time Automation Av Support Customer Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Support Control4 professional integrators by handling intermediate technical issues across a wide portfolio of products and brands.

Responsibilities

Provide intermediate Control4 technical support for installation, configuration, troubleshooting, and return processing using standard procedures under close supervision
Serve as the initial point of contact for Control4 professional integrators in the Standard Control4 queue (Tier-1), completing intermediate tasks with guidance
Support entry-level assistance for 80+ third-party brands with limited or no formal training
Assist with 20+ ADI exclusive brands by identifying and resolving routine technical challenges and escalating complex issues when needed
Document customer and partner interactions, including troubleshooting steps and outcomes, using standard data entry protocols and internal systems
Identify recurring issues and trends in support cases and communicate findings to senior team members or leadership per escalation guidelines
Troubleshoot technical issues across diverse products and categories, including:
- Audio/video distribution (analog, digital, IP) and home theater systems
- Commercial audio (70V, DSPs, mixers)
- TVs and displays, digital signage, and music streaming
- Surveillance and security systems
- HVAC and lighting control, home automation
- Video conferencing, power management, structured wiring, custom mounts
Process product returns efficiently while following technical verification protocols and ensuring return accuracy and compliance
Follow standard procedures to address frequently occurring issues, often resolving with supervision or guidance
Perform other duties as assigned

Requirements

1-2 years of professional experience installing and programming Control4 products or equivalent related experience
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio-video, and other technology solutions
Strong aptitude for troubleshooting across multiple product categories and technologies
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
Exceptional problem-solving skills with the ability to quickly learn and apply new technical concepts
Exceptional English communication skills, verbal and written, with a customer-first mindset

Technologies

IoT
Audio/video, networking, and home automation
Surveillance technologies
VLANs, firewalls, managed switches, and enterprise wireless setups
Audio/video distribution (analog, digital, IP)
Home theater systems
Commercial audio (70V, DSPs, mixers)
TVs and displays, digital signage, music streaming
Surveillance and security systems
HVAC and lighting control
Video conferencing, power management
Structured wiring, custom mounts

Benefits

Competitive salary and a comprehensive benefits package
Opportunities for professional development and career advancement
Collaborative work environment with access to cutting-edge technology

We Value

Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups
Control4 Automation Programmer certification or Control4 Certified Technician certification
Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others
Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions
Experience supporting professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions
Experience supporting professional integrators or in the custom electronics industry

Location: Irving, TX (onsite)

Compensation: USD 20 - 44 per hourly

Minimum experience: 1 years

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1mo ago

Technical Support Analyst

Diversified Services Network, Inc. Irving, TX

Irving, TX

1mo ago Closed

$50k - $55k/yr Full time Application Support Computer Skills Data Analysis

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

Technical Support Analyst role providing on-site help desk technical support coverage in Irving, TX, including weekend hotline hours and escalation to Level 3 for complex issues.

Responsibilities

Provide weekend hotline coverage (Wednesday to Sunday, 7:00 AM to 3:30 PM) as the primary point of contact for incoming technical support cases during that window.
Manage day-to-day case work including password resets, system access allocations, and data conversions.
Perform advanced troubleshooting and root cause analysis to identify, diagnose, and resolve complex issues across hardware and software platforms and help prevent recurrence.
Review and analyze logs and large datasets to support accurate issue diagnosis.
Coordinate with team members virtually via Microsoft Teams and in person to escalate and resolve complex cases.
Escalate issues beyond first-line scope to Level 3 (L3) support, including specialized service engineers and technical leads, within a multi-tier support model.
Work within a structured support flow where routine inquiries are handled by frontline agents and complex issues are escalated to L3; supervisors support a customer-centric, collaborative team culture.
Support leadership oversight including regular call center leader meetings and daily team scrums.
Perform duties in a full-time on-site position in a professional, business-casual office environment in Irving, TX, with direct in-person access to team resources and systems.

Requirements

Associate's degree in a technology-related field.
5+ years of technical experience in troubleshooting and root cause analysis.
Working knowledge of SQL.
Basic scripting or programming ability, including the capability to identify and follow syntax.
Excellent customer service orientation with clear communication, empathy, and responsiveness to user needs.
Ability to collaborate in a team environment and maintain professionalism under pressure.
Strong organizational and time management skills to handle multiple tasks effectively.
Networking: strong understanding of network protocols, configurations, and troubleshooting techniques.
Windows Administration: proficiency managing Windows environments, including user accounts, permissions, and system updates.
Troubleshooting: ability to quickly identify, diagnose, and resolve technical issues across hardware and software platforms.