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Branch Specialist Technical Support

Sherwin-Williams Portsmouth, VA

Portsmouth, VA

Today

$18+/hr Full time Customer Service Customer Support Hirevue

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Job Description

Provide technical service and customer support for Sherwin-Williams retail and wholesale customers while helping meet store sales and service goals.

Responsibilities

Meet customer quality and service expectations
Help customers prepare paint specifications for product applications
Troubleshoot online technical problems, including correcting batches and formulation of products
Recommend solutions and advise customers on product line changes and improvements
Maintain expertise in equipment use and surface preparation
Shade product batches using the intermix system
Support customers with product inventory control and re-ordering
Train customers on product knowledge and application methods
Evaluate product complaints and determine the best way to resolve issues
Assist sales reps with samples, panels, and other items for presentations
Coordinate technical service issues between the branch, sales reps, and the product service room
Maintain customer technical service issue files for follow-up
Keep the facility aligned with Sherwin-Williams standards through maintenance, repair, and housekeeping
Identify facility problems and make recommendations
Follow loss prevention, security, and safety practices per policy; correct or report non-compliance
Handle hazardous material and waste properly, including familiarity with handling, storing, labeling, cleaning up spills, disposing, and filing associated paperwork
Troubleshoot and resolve customer problems with spray equipment
Document and refer potential wholesale leads to the appropriate sales rep
Operate material handling, color matching, tinting, mixing, and lab testing equipment safely as required
Assist with physical inventory
Support color blending, warehouse, and delivery responsibilities as needed
Perform other duties as assigned

Requirements

Must be at least 18 years of age
Have a valid, unrestricted Driver’s License
Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Retrieve material from shelves and floor stacks, with or without reasonable accommodation
Lift and carry up to 50 lbs. frequently and 70 lbs. on occasion
Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Tolerate non-toxic paint odors and wear a respirator as required
If internal to Sherwin-Williams: have at least a “meets expectations” (3) rating on the most recent performance appraisal
If internal to Sherwin-Williams: complete all required HR Cloud eLearning courses for the current position
Have at least a High School diploma or GED
At least 1 year experience in a delivery, retail, or customer service position
Previous experience selling paint and paint-related products
Previous experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Preferred: experience with Chemical Coatings products and customers

Technologies

HireVue
HR Cloud

Benefits

Life ... with rewards, benefits, and flexibility to enhance health and well-being
Career ... opportunities to learn, develop new skills, and grow contribution
Connection ... inclusive team and commitment to communities
From retirement to health care, from total well-being to daily commute

Location

Portsmouth, VA (onsite)
Store #705262: 3560 Elm Ave., Portsmouth, VA 23704

Additional Information

Job duties involve contact with customers, which may include minors
Access to cash and other payment methods; electronic equipment
Criminal history review required to protect business operations and reputation, and to support safety of customers, staff, employees, vendors, contractors, and the public

Hiring Process

Step 1: Online application
Step 2: Digital interview
Step 3: In-store interview

Compensation Notes

Wage range depends on facts and circumstances, including skill sets, experience and training, licensure and certifications, and business needs
Disclosed range estimate not adjusted for applicable geographic differential
Wage range and other compensation/benefits information accurate as of posting date
Company may modify compensation information at any time, with or without notice, subject to applicable law

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