Branch Specialist Technical Support

Provide technical service and customer support for Sherwin-Williams retail and wholesale customers while helping meet store sales and service goals.

Responsibilities

• Meet customer quality and service expectations
• Help customers prepare paint specifications for product applications
• Troubleshoot online technical problems, including correcting batches and formulation of products
• Recommend solutions and advise customers on product line changes and improvements
• Maintain expertise in equipment use and surface preparation
• Shade product batches using the intermix system
• Support customers with product inventory control and re-ordering
• Train customers on product knowledge and application methods
• Evaluate product complaints and determine the best way to resolve issues
• Assist sales reps with samples, panels, and other items for presentations
• Coordinate technical service issues between the branch, sales reps, and the product service room
• Maintain customer technical service issue files for follow-up
• Keep the facility aligned with Sherwin-Williams standards through maintenance, repair, and housekeeping
• Identify facility problems and make recommendations
• Follow loss prevention, security, and safety practices per policy; correct or report non-compliance
• Handle hazardous material and waste properly, including familiarity with handling, storing, labeling, cleaning up spills, disposing, and filing associated paperwork
• Troubleshoot and resolve customer problems with spray equipment
• Document and refer potential wholesale leads to the appropriate sales rep
• Operate material handling, color matching, tinting, mixing, and lab testing equipment safely as required
• Assist with physical inventory
• Support color blending, warehouse, and delivery responsibilities as needed
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age
• Have a valid, unrestricted Driver’s License
• Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Retrieve material from shelves and floor stacks, with or without reasonable accommodation
• Lift and carry up to 50 lbs. frequently and 70 lbs. on occasion
• Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
• Tolerate non-toxic paint odors and wear a respirator as required
• If internal to Sherwin-Williams: have at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin-Williams: complete all required HR Cloud eLearning courses for the current position
• Have at least a High School diploma or GED
• At least 1 year experience in a delivery, retail, or customer service position
• Previous experience selling paint and paint-related products
• Previous experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish
• Preferred: experience with Chemical Coatings products and customers

Technologies

• HireVue
• HR Cloud

Benefits

• Life ... with rewards, benefits, and flexibility to enhance health and well-being
• Career ... opportunities to learn, develop new skills, and grow contribution
• Connection ... inclusive team and commitment to communities
• From retirement to health care, from total well-being to daily commute

Location

• Portsmouth, VA (onsite)
• Store #705262: 3560 Elm Ave., Portsmouth, VA 23704

Additional Information

• Job duties involve contact with customers, which may include minors
• Access to cash and other payment methods; electronic equipment
• Criminal history review required to protect business operations and reputation, and to support safety of customers, staff, employees, vendors, contractors, and the public

Hiring Process

• Step 1: Online application
• Step 2: Digital interview
• Step 3: In-store interview

Compensation Notes

• Wage range depends on facts and circumstances, including skill sets, experience and training, licensure and certifications, and business needs
• Disclosed range estimate not adjusted for applicable geographic differential
• Wage range and other compensation/benefits information accurate as of posting date
• Company may modify compensation information at any time, with or without notice, subject to applicable law