Portsmouth, VA

Support Jobs in Portsmouth, VA

4 jobs found

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7d ago

Senior Desktop Support Technician

Leidos Portsmouth, VA

Portsmouth, VA

7d ago

$26 - $32/hr Full time Senior Customer Support Desktop Support

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Job Description

Leidos is hiring a Sr-level Desktop Support Technician for an onsite role in Portsmouth, VA. You will provide direct desk-side support in a government environment, troubleshoot and repair IT devices, and help deliver timely service for Navy and enterprise customers. The position offers competitive hourly pay ($26 to $32 per hour) and a benefits package focused on long-term wellbeing and stability, including Health and Wellness programs, Income Protection, Paid Leave, and Retirement.

What you’ll do

Troubleshoot and resolve user computer issues, including hardware and software-related concerns
Support advanced problem-solving by assisting junior technicians with complex issues
Manage customer tickets and drive resolutions in alignment with Service Level Requirements (SLRs)
Identify and complete customer requirements and guidelines within the customer-defined timelines
Assist other teams with troubleshooting and resolution for local and network-connected MFDs and printers
Support troubleshooting and resolution for Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues
Deliver premier support by working directly with VIP and executive-level customers

Requirements

US Citizen
DoD Secret Clearance
HS diploma and 5+ years of relevant experience (additional related education or certifications may be considered in lieu of experience)
Valid DoD 8570 IAT Level II: Security+ or higher
Demonstrated expertise in IT Enterprise Operations
Experience with Microsoft Windows OS, version 10
Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
Basic network troubleshooting skills
Excellent customer service skills
Excellent oral and written communication skills

Working environment and physical requirements

Lift and carry 50 lbs for up to 100 feet; must be able to lift 25 lbs vertically using ladders
Ability to work in confined spaces such as raised floors or communications closets, and in noisy environments such as data centers and operations centers
Ability to stand or sit for 8 hours at a time
Use basic hand tools (including screwdrivers and wrenches) while rack mounting active and passive equipment using small screws and brackets
Correctable vision to 20/20 or better to view schematics, test equipment, computer monitors, and digital test equipment such as OTDR (optical time-domain reflectometer)
Ability to identify different colors of wires and cables and judge distance for safe ladder and confined-space work
Drive personal or corporate vehicles to different locations as needed to work on projects and troubleshoot (valid state license required)

Technologies you’ll work with

Microsoft Windows OS (Windows 10)
HP Service Manager and Remedy
Security+
OTDR (optical time-domain reflectometer)

Preferred qualifications

Organized and detail-oriented
Strong leadership and collaboration skills
Self-motivated and self-directing
Strong prioritization, adaptability, and relationship-building abilities
Ability to manage and prioritize own work and that of their team
Independent decision making and analytical thinking
Ability to effectively communicate from subject matter experts to senior management
Ability to analyze problems at multiple levels, including detail and overall organizational impact

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1mo ago

Branch Specialist Technical Support

Sherwin-Williams Portsmouth, VA

Portsmouth, VA

1mo ago Closed

$18+/hr Full time Customer Service Customer Support Hirevue

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Provide technical service and customer support for Sherwin-Williams retail and wholesale customers while helping meet store sales and service goals.

Responsibilities

Meet customer quality and service expectations
Help customers prepare paint specifications for product applications
Troubleshoot online technical problems, including correcting batches and formulation of products
Recommend solutions and advise customers on product line changes and improvements
Maintain expertise in equipment use and surface preparation
Shade product batches using the intermix system
Support customers with product inventory control and re-ordering
Train customers on product knowledge and application methods
Evaluate product complaints and determine the best way to resolve issues
Assist sales reps with samples, panels, and other items for presentations
Coordinate technical service issues between the branch, sales reps, and the product service room
Maintain customer technical service issue files for follow-up
Keep the facility aligned with Sherwin-Williams standards through maintenance, repair, and housekeeping
Identify facility problems and make recommendations
Follow loss prevention, security, and safety practices per policy; correct or report non-compliance
Handle hazardous material and waste properly, including familiarity with handling, storing, labeling, cleaning up spills, disposing, and filing associated paperwork
Troubleshoot and resolve customer problems with spray equipment
Document and refer potential wholesale leads to the appropriate sales rep
Operate material handling, color matching, tinting, mixing, and lab testing equipment safely as required
Assist with physical inventory
Support color blending, warehouse, and delivery responsibilities as needed
Perform other duties as assigned

Requirements

Must be at least 18 years of age
Have a valid, unrestricted Driver’s License
Legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Retrieve material from shelves and floor stacks, with or without reasonable accommodation
Lift and carry up to 50 lbs. frequently and 70 lbs. on occasion
Willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Tolerate non-toxic paint odors and wear a respirator as required
If internal to Sherwin-Williams: have at least a “meets expectations” (3) rating on the most recent performance appraisal
If internal to Sherwin-Williams: complete all required HR Cloud eLearning courses for the current position
Have at least a High School diploma or GED
At least 1 year experience in a delivery, retail, or customer service position
Previous experience selling paint and paint-related products
Previous experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Preferred: experience with Chemical Coatings products and customers

Technologies

HireVue
HR Cloud

Benefits

Life ... with rewards, benefits, and flexibility to enhance health and well-being
Career ... opportunities to learn, develop new skills, and grow contribution
Connection ... inclusive team and commitment to communities
From retirement to health care, from total well-being to daily commute

Location

Portsmouth, VA (onsite)
Store #705262: 3560 Elm Ave., Portsmouth, VA 23704

Additional Information

Job duties involve contact with customers, which may include minors
Access to cash and other payment methods; electronic equipment
Criminal history review required to protect business operations and reputation, and to support safety of customers, staff, employees, vendors, contractors, and the public

Hiring Process

Step 1: Online application
Step 2: Digital interview
Step 3: In-store interview

Compensation Notes

Wage range depends on facts and circumstances, including skill sets, experience and training, licensure and certifications, and business needs
Disclosed range estimate not adjusted for applicable geographic differential
Wage range and other compensation/benefits information accurate as of posting date
Company may modify compensation information at any time, with or without notice, subject to applicable law

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1mo ago

LMS Technical Support Specialist

Ladgov Corporation Portsmouth, VA

Portsmouth, VA

1mo ago Closed

Full time Application Support Education Technology End User Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Ladgov Corporation is hiring an LMS Technical Support Specialist to help keep Portsmouth, VA learning operations running smoothly. In this onsite role, you will focus on maintaining dependable student and instructor access to the online learning environment and addressing technology issues that could disrupt instruction.

The position centers on day-to-day support for an LMS and related course delivery needs, with an emphasis on proactive checks before sessions begin, timely troubleshooting during live instruction, and escalation when problems cannot be resolved right away.

Key Responsibilities

Maintain ongoing student and instructor access to the LMS.
Troubleshoot technical issues that impact online instruction.
Verify that courses and instructional materials are accessible prior to the start of sessions.
Track unresolved technical issues and escalate them when necessary.

Required Qualifications

Experience supporting Learning Management Systems or online learning platforms.
Ability to troubleshoot issues related to accounts, access, and course delivery.
Understanding of online course administration and user-account administration.
Ability to comply with applicable information-security and privacy requirements.

Schedule and Coverage

Full-time technical support should be available throughout active academic sessions.
Coverage must support students and instructors during online instructional periods, including evening classes.

By combining platform support, access troubleshooting, and pre-session verification, this role helps ensure the LMS remains available and instructional content can be reached when learners and instructors need it.

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1mo ago

Technical Support Specialist

LinTech Global, Inc. Portsmouth, VA

Portsmouth, VA

1mo ago Closed

$50k - $55k/yr Full time Customer Support End User Support Hardware Support

This position is no longer accepting applications (closed Oct 23, 2026).

Job Description

LinTech Global, Inc. is seeking a Technical Support Specialist based 100% onsite in Portsmouth, VA.

Responsibilities

Handle customer and field maintenance support for NMCP IM/IT, including management and field technical support
Support workstation/client needs for research and development and new technologies
Perform site surveys and document current site configuration plus user requirements
Design and optimize network topologies
Review existing requirements and submit specification recommendations for hardware and software acquisitions
Develop engineering plans and create site installation Technical Design Packages
Build hardware/software installation schedules
Prepare drawings that document configuration changes at each site
Prepare site installation and test reports
Configure systems, communication devices, and peripheral equipment
Install network hardware/software
Build specialized interconnecting cables
Troubleshoot system software issues and assist users in resolving software difficulties
Review, test, and coordinate software updates and changes to confirm correct operation
Update users with new procedures and policies intended to improve system efficiency
Support user groups with equipment location planning and reallocations; recommend reallocations when inefficiencies are identified
Support users in setting up new hardware systems including terminals, printers, and other input/output devices
Run microcomputer-level diagnostics and isolate hardware malfunctions at least to the workstation level
Provide on-site assistance for data migration and orientation to Microsoft Windows, Outlook, Excel, PowerPoint, Word, and Access
Work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents
Coordinate with program application developers, trainers, and infrastructure support as needed
Use a Sponsor tool to manage tickets and support requests
Accurately capture, categorize, and report trouble calls and suggested system enhancements
May support testing and process access requests

Requirements

3+ years combined experience installing IT equipment, including experience installing:
- Computers / CPUs
- Printers
- Scanners
- Data cabling
- Basic software
Experience using Microsoft Word and Microsoft Excel
General experience training personnel on installed equipment
Microsoft Certified IT Professional (preferred)
Microsoft Technology Associate
IAT II/CompTIA Security+ ce certification required to start
NACLC & DHA CAC required to start

Technologies

Microsoft Windows
Outlook, Excel, PowerPoint, Word, Access
Microsoft Word, Microsoft Excel
CompTIA Security+
Microsoft Certified IT Professional
Microsoft Technology Associate
IAT II/CompTIA Security+ ce

Benefits

Open Paid Time Off
11 Federal Paid Holidays
5 Paid Sick Days
Company-paid Life/AD&D
Company-paid Short Term and Long-Term Disability
Health Insurance with Company Contribution
401k Plan with Company Match
Employee Recognition Program
Employee Referral Bonus opportunity
Annual Performance Bonus opportunity and more

Job Details

Location: Portsmouth, VA (100% onsite at NMC Portsmouth)
Salary: USD 50,000 - 55,000 per year
Minimum Experience: 3 years

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Support Jobs in Portsmouth, VA

Senior Desktop Support Technician

Branch Specialist Technical Support

LMS Technical Support Specialist

Technical Support Specialist

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