Support Jobs in Portsmouth, VA

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Technical Support Specialist

LinTech Global, Inc. Portsmouth, VA

Portsmouth, VA

Today

$50k - $55k/yr Full time Customer Support End User Support Hardware Support

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Job Description

LinTech Global, Inc. is seeking a Technical Support Specialist based 100% onsite in Portsmouth, VA.

Responsibilities

Handle customer and field maintenance support for NMCP IM/IT, including management and field technical support
Support workstation/client needs for research and development and new technologies
Perform site surveys and document current site configuration plus user requirements
Design and optimize network topologies
Review existing requirements and submit specification recommendations for hardware and software acquisitions
Develop engineering plans and create site installation Technical Design Packages
Build hardware/software installation schedules
Prepare drawings that document configuration changes at each site
Prepare site installation and test reports
Configure systems, communication devices, and peripheral equipment
Install network hardware/software
Build specialized interconnecting cables
Troubleshoot system software issues and assist users in resolving software difficulties
Review, test, and coordinate software updates and changes to confirm correct operation
Update users with new procedures and policies intended to improve system efficiency
Support user groups with equipment location planning and reallocations; recommend reallocations when inefficiencies are identified
Support users in setting up new hardware systems including terminals, printers, and other input/output devices
Run microcomputer-level diagnostics and isolate hardware malfunctions at least to the workstation level
Provide on-site assistance for data migration and orientation to Microsoft Windows, Outlook, Excel, PowerPoint, Word, and Access
Work directly with customers to describe functionality, troubleshoot problems, monitor system availability, and resolve incidents
Coordinate with program application developers, trainers, and infrastructure support as needed
Use a Sponsor tool to manage tickets and support requests
Accurately capture, categorize, and report trouble calls and suggested system enhancements
May support testing and process access requests

Requirements

3+ years combined experience installing IT equipment, including experience installing:
- Computers / CPUs
- Printers
- Scanners
- Data cabling
- Basic software
Experience using Microsoft Word and Microsoft Excel
General experience training personnel on installed equipment
Microsoft Certified IT Professional (preferred)
Microsoft Technology Associate
IAT II/CompTIA Security+ ce certification required to start
NACLC & DHA CAC required to start

Technologies

Microsoft Windows
Outlook, Excel, PowerPoint, Word, Access
Microsoft Word, Microsoft Excel
CompTIA Security+
Microsoft Certified IT Professional
Microsoft Technology Associate
IAT II/CompTIA Security+ ce

Benefits

Open Paid Time Off
11 Federal Paid Holidays
5 Paid Sick Days
Company-paid Life/AD&D
Company-paid Short Term and Long-Term Disability
Health Insurance with Company Contribution
401k Plan with Company Match
Employee Recognition Program
Employee Referral Bonus opportunity
Annual Performance Bonus opportunity and more

Job Details

Location: Portsmouth, VA (100% onsite at NMC Portsmouth)
Salary: USD 50,000 - 55,000 per year
Minimum Experience: 3 years

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