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Tech Support Specialist, HVAC/Refrigeration

Parker Hannifin Corporation Washington, MO 🇺🇸 Remote

Washington, MO

Today

$78k - $130k/yr Full time Customer Support Hvac & Building Controls Hvac & Refrigeration

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Job Description

Parker Hannifin Corporation is hiring an experienced Technical Support Specialist for a U.S.-based remote role supporting electronic HVAC and refrigeration products. This position blends technical field support with cross-team collaboration, including programming and start-up assistance, customer troubleshooting, and coordination with internal departments. The role is also backed by a comprehensive benefits package and retirement support.

What you’ll do

Program and perform start-up support for refrigeration HVAC, building automation systems, and controls.
Respond to direct customer contact or indirect contact through a Territory Manager or Customer Service Representative to specify the proper product for customer applications.
Coordinate product returns for service or credit.
Assist customers with troubleshooting non-performance issues for installed products.
Work as a liaison with the Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs, and communicate installation issues that must be corrected for proper operation.
Partner with Manufacturing and Engineering on product performance, product design, and product quality matters.
Participate regularly in the Customer Concerns and Satisfaction team and provide input into new product design and development.
Support the Accounting Department by confirming credit disposition for returned products.
Provide technical support to the Customer Service Department on issues beyond the Customer Service Representative scope.
Assist with training for new Territory Managers, new Customer Service Representatives, and new Field Service personnel.

What you bring

Minimum five (5) years of experience in commercial or retail refrigeration system service and installation.
Strong organizational, analytical, communication (written and oral), and interpersonal skills.
High technical aptitude, including experience with mechanical and chemical applications.
Ability to travel for customer visits, training, and personal development opportunities.
Willingness to work after hours for emergency customer issues by providing short-term assistance and information to on-call technicians.
Working knowledge of general Sales, Marketing, and Business.
Ability to influence decision-making processes.
Ability to read technical drawings.

Compensation & incentives

Pay range: $77,875 to $129,950 annually.

Annual incentive: Participation in the Annual Incentive Program.

Benefits

Comprehensive coverage for medical, prescription drugs, dental, vision, and voluntary optional life.
Accident insurance, hospital indemnity insurance, and critical illness insurance with competitive premium cost.
401(k) plan with company matching contributions at 100% of the first 5% of pay.
Company-provided defined-contribution retirement plan with an annual contribution equal to 3% of pay.
Career development and tuition reimbursement.
Paid parental leave, short and long-term disability programs, adoption assistance, Care.com membership, and financial planning assistance provided at no cost to you.
Supplemental benefit programs including identity protection, legal protection, and pet wellness available at competitive rates.
Paid Time Off and company-paid holidays.

Location: Washington, MO (remote).

Note: Essential functions are provided as examples of typical work performed. The company may modify work assignments and/or make reasonable accommodations. This job description is not intended to be an inclusive list of duties and responsibilities.

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