Tech Support Specialist, HVAC/Refrigeration

Parker Hannifin Corporation is hiring an experienced Technical Support Specialist for a U.S.-based remote role supporting electronic HVAC and refrigeration products. This position blends technical field support with cross-team collaboration, including programming and start-up assistance, customer troubleshooting, and coordination with internal departments. The role is also backed by a comprehensive benefits package and retirement support.

What you’ll do

• Program and perform start-up support for refrigeration HVAC, building automation systems, and controls.
• Respond to direct customer contact or indirect contact through a Territory Manager or Customer Service Representative to specify the proper product for customer applications.
• Coordinate product returns for service or credit.
• Assist customers with troubleshooting non-performance issues for installed products.
• Work as a liaison with the Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs, and communicate installation issues that must be corrected for proper operation.
• Partner with Manufacturing and Engineering on product performance, product design, and product quality matters.
• Participate regularly in the Customer Concerns and Satisfaction team and provide input into new product design and development.
• Support the Accounting Department by confirming credit disposition for returned products.
• Provide technical support to the Customer Service Department on issues beyond the Customer Service Representative scope.
• Assist with training for new Territory Managers, new Customer Service Representatives, and new Field Service personnel.

What you bring

• Minimum five (5) years of experience in commercial or retail refrigeration system service and installation.
• Strong organizational, analytical, communication (written and oral), and interpersonal skills.
• High technical aptitude, including experience with mechanical and chemical applications.
• Ability to travel for customer visits, training, and personal development opportunities.
• Willingness to work after hours for emergency customer issues by providing short-term assistance and information to on-call technicians.
• Working knowledge of general Sales, Marketing, and Business.
• Ability to influence decision-making processes.
• Ability to read technical drawings.

Compensation & incentives

Pay range: $77,875 to $129,950 annually.

Annual incentive: Participation in the Annual Incentive Program.

Benefits

• Comprehensive coverage for medical, prescription drugs, dental, vision, and voluntary optional life.
• Accident insurance, hospital indemnity insurance, and critical illness insurance with competitive premium cost.
• 401(k) plan with company matching contributions at 100% of the first 5% of pay.
• Company-provided defined-contribution retirement plan with an annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Paid parental leave, short and long-term disability programs, adoption assistance, Care.com membership, and financial planning assistance provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness available at competitive rates.
• Paid Time Off and company-paid holidays.

Location: Washington, MO (remote).

Note: Essential functions are provided as examples of typical work performed. The company may modify work assignments and/or make reasonable accommodations. This job description is not intended to be an inclusive list of duties and responsibilities.