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IT Support Analyst - In Office

Action DataTel Medford, OR

Medford, OR

Today

$23 - $28/hr Full time Active Directory Customer Support End User Support

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Job Description

This in-office IT Support Analyst position supports end users and handles onsite IT service work for a growing organization. The role is based in Medford, OR and requires commuting within 30 minutes of the area.

Role Overview

As an in-person IT Support Analyst, you will deliver real-time IT support and perform onsite, customer-facing field tasks as well as work that is completed in the office. The position involves maintaining and diagnosing a range of infrastructure and endpoint systems.

Location and Work Type

Location: Medford, OR 97504
Work location: In person
Commuting requirement: Ability to commute within 30 minutes of Medford, OR

Compensation

Pay: USD 23 - 28 per hour
Starting compensation: $23-$28/hr (DOE and the value you bring to the team each day)
Wage considerations: Depends on meeting personal training achievement and production goals, delivering value each day, and always acting in the best interest of the client

Key Responsibilities

Perform real-time IT support services in a growing firm
Provide excellent end user support
Install, maintain, diagnose, and service servers, workstations, and network hardware
Support VoIP systems, wireless networking, and printing/scanning solutions
Support onsite customer-facing field work as well as in-office work

Required Experience

Customer relationship management: 1 year (Required)
Windows: 2 years (Required)
IT support: 2 years (Required)
Software troubleshooting: 2 years (Required)

Required Skills and Knowledge

IT skills, knowledge, and paid IT experience
Windows 11 setup, upgrades, maintenance, use, and repair
Windows Server 2016-2025 Active Directory/domain physical and Hyper-V knowledge
General network systems including switches, routers, IDS/IPS, routing, and firewall management
Hardware/software systems diagnostics, patching, and upgrades
Security risk management knowledge (HIPAA/PCI)
Ability to manage multiple conflicting priorities
Familiarity with RMM tools and CRM (Connectwise Manage)
Ability to execute and complete tasks effectively
Reliable transportation is required
Ability to lift 40 lbs
Pass a background check and drug test

Additional Technical Exposure (Mentioned as a Plus)

Experience with medical/dental practice management software and hardware
Ubiquity WiFi access points and controllers
Video surveillance
VoIP phones

Technology Stack

Windows 11
Windows Server 2016-2025
Active Directory (AD)
Hyper-V
Switches, Routers
IDS/IPS
Routing
Firewall management
RMM tools
Connectwise Manage
Ubiquity WiFi APs and controllers
Video surveillance
VoIP phones
HIPAA and PCI

Benefits

401(k)
Flexible schedule
Paid time off
Retirement plan
Tuition reimbursement
Simple Plan retirement with Company Match
Local gym membership
Basic health care maintenance
Vacation earned after 90 day mandatory probationary period
Performance based raises and bonuses for expanding skills, knowledge, and productivity

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