Medford, OR

Support Jobs in Medford, OR

4 jobs found

Include remote jobs

3d ago

Technical Support

ScaledData Health Medford, OR

Medford, OR

3d ago

$42k - $62k/yr Full time Customer Support End User Support Hardware Support

Apply Now

Job Description

ScaledData Health is hiring a Technical Support professional to deliver on-site assistance in Medford, Oregon. In this role, you will support end-user technology, troubleshoot hardware and software issues, and help keep endpoint systems secure, stable, and performing reliably.

The position focuses on comprehensive client-side support, including connectivity and mobile devices, plus ongoing maintenance and upgrades across Windows-based endpoints, thin clients, and associated software and management tools.

What You’ll Do

Provide frontline troubleshooting for hardware and software problems affecting PCs, laptops, printers, peripherals, and biomed attached devices.
Investigate and resolve end-user issues that impact business operations, including under demanding timelines.
Support client-side technology, including faxing, telephony, wireless and wired connectivity, and mobile devices such as tablets, laptops, and smartphones.
Consult with users to determine steps and procedures to identify and resolve technical problems.
Guide users through diagnostics using diagnostic tools and software or by delivering verbal instructions.
Coordinate with vendors for repair or replacement of defective products, including printer leasing companies, biomed vendors, and software vendors.
Support, maintain, and upgrade Windows, Thin Clients, and operating systems used on endpoint devices.
Support endpoint software, MDM solutions, and SaaS applications.
Support application delivery, updates, and security for end point devices.
Troubleshoot and restore functionality for computing endpoints and related end-user technology.
Monitor and test device performance, then provide statistics and reporting on device health.
Maintain documentation, including specifications and diagrams.
Manage the endpoint lifecycle from procurement through disposal.
Create and deliver standard workstation and device images.
Manage device catalogs in CMDB and asset management systems.
Support new applications and enhancements to existing applications, software, and operating systems.

Required Qualifications

High School Degree (required).
3+ years of technical support experience.
Proficiency supporting PCs, laptops, printers, peripherals, operating systems, and biomed attached devices.
Experience with Windows updates and dependent software for updates and backups.
Knowledge of security principles related to data and system security.
Experience troubleshooting with tools such as Wireshark and other support software.
Familiarity with Windows Operating Systems, Thin Clients, and mobile devices.
Basic understanding of networks, network topology, and network management.
General understanding of servers, storage, firewalls, and interoperability systems.
Strong analytical and problem-solving skills.
Ability to work effectively under challenging timelines.
Excellent communication and teamwork abilities.
Ability to support Technical Administrative staff with systems and solutions.

Technologies You’ll Use

Windows, Thin Clients
Faxing, telephony
Wireless connectivity, wired connectivity
Tablets, laptops, smartphones
MDM solutions, SaaS applications
CMDB, asset management systems
Wireshark

Benefits

401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
Life insurance
Retirement plan

Schedule

8-hour shift
Monday to Friday
On-Call Rotation

Location: Medford, OR (onsite)
Salary: USD 42,000 - 62,000 per year
Experience: Minimum 3 years

View full job page →

21d ago

Help Desk Support Substitute

ESS Education Medford, OR

Medford, OR

21d ago

$23 - $23/hr Full time Computer Skills Customer Support End User Support

Apply Now

Job Description

ESS Education is seeking a Substitute Help Desk Support to assist the Medford School District with basic technology needs on an onsite basis. The role centers on handling phone-based tech support requests and providing entry-level IT assistance as part of the district's IT team. This position is based in Medford, Oregon, and offers $23 per hour with a requirement of a high school diploma or GED.

Responsibilities

Collaborate with a district IT team to support low-level technology needs and provide dependable, customer-focused service.
Answer incoming phone calls requesting tech support and respond with clear, timely guidance to staff.
Address any other Help Desk needs as they arise to contribute to a stable IT environment for the district.

Requirements

Customer service excellence
Clear communication
Microsoft Excel experience
Strong attendance
Phone support
Low level tech support
Minimum of a high school diploma or GED
State/FBI Criminal History Clearance

Technologies

Microsoft Excel

Education

High school diploma or GED required

Location

Medford, OR (onsite)

Salary

$23 per hour

Privacy Information

Contact details (name, email, phone, address)
Application materials (resume, work history, education, references)
Information you choose to provide during the hiring process (interviews, assessments, background checks, as permitted by law)
Evaluate your candidacy and qualifications
Conduct interviews and background checks
Manage our recruitment and hiring processes
Comply with applicable legal obligations

View full job page →

1mo ago

Technical Support Specialist (B2B Software, Experienced)

Vesigo Studios Medford, OR

Medford, OR

1mo ago Closed

$20 - $25/hr Full time Application Support B2B B2B SaaS

This position is no longer accepting applications (closed Aug 7, 2026).

Job Description

In Medford, Oregon, Vesigo Studios is seeking an onsite Technical Support Specialist to assist its business software users. The role emphasizes strong product knowledge, prompt issue resolution, and guiding clients to optimize their workflows while delivering reliable customer service.

The position focuses on delivering expert B2B software support, diagnosing and solving technical issues, and helping corporate clients get the most from Vesigo’s solutions through thoughtful guidance and clear communication.

Responsibilities

B2B client support: Respond to technical inquiries from business customers by phone and email, guiding them through installation, operation, and performance concerns.
Technical problem solving: Diagnose issues and provide clear, actionable guidance to ensure proper implementation of solutions.
Software operational optimization: Advise clients on best practices to maximize software usage in daily operations, improving efficiency and productivity.
Software knowledge: Maintain thorough understanding of Vesigo Studios' product suite and stay up to date with relevant updates and features.
Documentation and reporting: Record interactions and issues in the CRM system and share feedback or trend reports with the product team.
Feedback loop and product enhancement: Collect client input to inform product improvements that address evolving B2B needs.
Escalation management: Handle complex issues through a structured escalation process, keeping clients informed throughout.

Requirements

1-3 years of technical support experience, preferably in a B2B software company.
Solid understanding of software applications and IT infrastructure in a B2B context.
Strong problem-solving, analytical, and communication abilities.
Ability to thrive in a fast-paced, collaborative team environment.
Experience with CRM systems and support ticketing platforms.
Technical support: 1 year (Required).
Phone etiquette: 1 year (Required).
Technical writing: 1 year (Required).
Customer support: 2 years (Required).
Bachelor's degree preferred.

Technologies

Windows
Mobile OS
CRM systems
Support ticketing tools

Benefits

401(k) with employer matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Why this role appeals

Steady hours and a predictable schedule
On-the-job training and opportunities for advancement
Management committed to your professional success
A low-stress, collaborative team environment

Additional Details

Hours of operation: Monday through Friday, 8:00 AM to 5:00 PM
Compensation: $20.00 to $25.00 per hour, with potential raises based on proficiency in solving software and technical issues
Benefits: PTO, paid holidays, 401(k) with full matching, and health/vision/dental insurance coverage
Office environment: Onsite office with a fully stocked snack and drink area

Job Details

Job type: Full-time
Location: Medford, Oregon (on-site)
Work location: In person
Ability to commute: Medford, OR 97504 (Required)
Application question: Will you now or in the future require sponsorship for a US employment visa?

View full job page →

2mo ago

Technical Support Specialist (B2B Software, Mid-Level)

Vesigo Studios Medford, OR

Medford, OR

2mo ago Closed

$22 - $25/hr Full time Application Support B2B SaaS Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Vesigo Studios is seeking a mid-level Technical Support Specialist to support B2B software clients from our onsite office in Medford, Oregon. This role emphasizes software mastery, proactive troubleshooting, and delivering expert client support. Compensation is USD 22 - 25 per hour, with a minimum of 1 year of technical support experience. The position offers steady hours, opportunities for on-the-job training and advancement, and a collaborative, low-stress team culture.

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Responsibilities

B2B Customer Support: Provide prompt and effective technical support to business clients via phone and email, addressing issues related to software installation, operation, and performance in a B2B setting.
Technical Problem Solving: Diagnose and resolve technical issues, offering clear guidance and ensuring solutions are effectively implemented.
Software Operational Optimization: Help business clients optimize software usage to improve daily operations, productivity, and efficiency.
Software Knowledge: Maintain a thorough understanding of Vesigo Studios' software products and stay current with updates and features relevant to business clients.
Documentation and Reporting: Accurately document interactions and issues in the CRM system and provide feedback to the product team.
Feedback Loop and Product Enhancement: Collect client feedback to inform product improvements that meet evolving B2B client needs.
Escalation Management: Efficiently manage escalations for complex issues with clear, ongoing communication to clients.

Technologies

Windows
Mobile OS
CRM systems
Support ticketing tools

Requirements

1-3 years of experience in technical support, preferably in a B2B software company
Proficient understanding of software applications and IT infrastructure in a B2B setting
Excellent problem-solving, analytical, and communication skills
Ability to work effectively in a fast-paced, team-oriented environment
Familiarity with CRM systems and support ticketing tools
Technical support: 1 year (Required)
Phone etiquette: 1 year (Required)
Technical writing: 1 year (Required)
Customer support: 2 years (Required)

Key metrics

First Contact Resolution Rate (FCR): Achieve or exceed a quarterly FCR of 65%
Expected Response Time: Maintain a response time of less than 2 hours across all inquiries each quarter
Decision Autonomy Index: Independently handle and resolve at least 75% of assigned technical issues without escalation each quarter

Why you should apply

Steady, reasonable hours
Opportunities for on-the-job training and advancement
Management invested in your success
Low-stress and positive team environment

Education

Bachelor's degree preferred

Experience

Technical support: 1 year (Required)
Phone etiquette: 1 year (Required)
Technical writing: 1 year (Required)
Customer support: 2 years (Required)

Application question

Will you now or in the future require sponsorship for a US employment visa?

Location and work setup

Ability to commute to Medford, OR 97504 (Required). Work location: In person

View full job page →

Support Jobs in Medford, OR

Technical Support

Help Desk Support Substitute

Technical Support Specialist (B2B Software, Experienced)

Technical Support Specialist (B2B Software, Mid-Level)

Get Support Jobs in Medford, OR alerts