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Action DataTel

IT Support Analyst - In Office

Action DataTel
Medford, OR $23 - $28/hr Full time Posted 4h ago
Active Directory Customer Support End User Support Help Desk Support Identity and Access Management In Office Information Technology (IT) IT Operations IT Services Onsite Technical Support Windows
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Job Description

This in-office IT Support Analyst position supports end users and handles onsite IT service work for a growing organization. The role is based in Medford, OR and requires commuting within 30 minutes of the area.

Role Overview

As an in-person IT Support Analyst, you will deliver real-time IT support and perform onsite, customer-facing field tasks as well as work that is completed in the office. The position involves maintaining and diagnosing a range of infrastructure and endpoint systems.

Location and Work Type

  • Location: Medford, OR 97504
  • Work location: In person
  • Commuting requirement: Ability to commute within 30 minutes of Medford, OR

Compensation

  • Pay: USD 23 - 28 per hour
  • Starting compensation: $23-$28/hr (DOE and the value you bring to the team each day)
  • Wage considerations: Depends on meeting personal training achievement and production goals, delivering value each day, and always acting in the best interest of the client

Key Responsibilities

  • Perform real-time IT support services in a growing firm
  • Provide excellent end user support
  • Install, maintain, diagnose, and service servers, workstations, and network hardware
  • Support VoIP systems, wireless networking, and printing/scanning solutions
  • Support onsite customer-facing field work as well as in-office work

Required Experience

  • Customer relationship management: 1 year (Required)
  • Windows: 2 years (Required)
  • IT support: 2 years (Required)
  • Software troubleshooting: 2 years (Required)

Required Skills and Knowledge

  • IT skills, knowledge, and paid IT experience
  • Windows 11 setup, upgrades, maintenance, use, and repair
  • Windows Server 2016-2025 Active Directory/domain physical and Hyper-V knowledge
  • General network systems including switches, routers, IDS/IPS, routing, and firewall management
  • Hardware/software systems diagnostics, patching, and upgrades
  • Security risk management knowledge (HIPAA/PCI)
  • Ability to manage multiple conflicting priorities
  • Familiarity with RMM tools and CRM (Connectwise Manage)
  • Ability to execute and complete tasks effectively
  • Reliable transportation is required
  • Ability to lift 40 lbs
  • Pass a background check and drug test

Additional Technical Exposure (Mentioned as a Plus)

  • Experience with medical/dental practice management software and hardware
  • Ubiquity WiFi access points and controllers
  • Video surveillance
  • VoIP phones

Technology Stack

  • Windows 11
  • Windows Server 2016-2025
  • Active Directory (AD)
  • Hyper-V
  • Switches, Routers
  • IDS/IPS
  • Routing
  • Firewall management
  • RMM tools
  • Connectwise Manage
  • Ubiquity WiFi APs and controllers
  • Video surveillance
  • VoIP phones
  • HIPAA and PCI

Benefits

  • 401(k)
  • Flexible schedule
  • Paid time off
  • Retirement plan
  • Tuition reimbursement
  • Simple Plan retirement with Company Match
  • Local gym membership
  • Basic health care maintenance
  • Vacation earned after 90 day mandatory probationary period
  • Performance based raises and bonuses for expanding skills, knowledge, and productivity

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