Support Jobs in American Fork, UT

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28d ago

Help Desk Technician

Thrive Foods American Fork, UT

American Fork, UT

28d ago

Full time Active Directory Computer Skills Hardware Support

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Job Description

Thrive Foods offers an onsite, hands-on Help Desk Technician role in American Fork, Utah. This position focuses on practical IT support across hardware, software, and documentation, with responsibilities centered on using the ticketing system to track requests and time and contributing to the development and maintenance of IT procedures. It’s a collaborative role that supports end users and helps strengthen the company’s IT processes.

Responsibilities

Resolve technical issues for end users on Windows and macOS systems
Troubleshoot basic network and connectivity problems
Set up and provision new IT equipment, including laptops, monitors, and peripherals
Support ongoing documentation and improvement of systems and processes
Manage IT assets by tracking inventory and service or repair activity
Train end users on proper technology and software usage
Assist with phone system management
Maintain a clean and organized work environment
Support the IT Manager with additional projects as needed
Use the company’s ticketing system to track support requests and time spent on tasks
Create new procedures and maintain existing documentation related to the position

Requirements

High School Degree or Equivalent
6 months or more of Help Desk experience
Experience with ticket systems to document issues, troubleshooting steps, and resolution
Ability to support user account setup, password resets, and basic access troubleshooting
Ability to prioritize multiple support requests and manage time effectively
Familiar with remote support tools and techniques for assisting users in different locations
Understanding security best practices, including phishing, antivirus, and password management
Strong problem-solving skills and close attention to detail
Basic knowledge of VPN, WLAN/LAN, and basic TCP/IP technologies
Experience with Windows 11, macOS, and Active Directory basics
Service-oriented mindset with a passion for helping others
Basic understanding of troubleshooting Microsoft 365 user setup and account-related issues
Experience with Microsoft 365 administration, including basic user and license management, is preferred
Exposure to Azure administration and Intune is a plus
Exposure to SCCM and ITSM platforms is a plus
CompTIA certification is preferred

Technologies

Windows 11
macOS
Active Directory
Microsoft 365
Azure
Intune
SCCM
ITSM platforms
VPN
WLAN
LAN
TCP/IP

Physical requirements

Consistent and reliable attendance
Typical office or warehouse environment
Occasional lifting of up to 30 lbs
Must be able to perform essential duties with or without accommodations

Schedule

This is an hourly position with a typical Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. Occasional overtime may be required based on business needs.

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