Support Jobs in Anderson, IN

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13d ago

Monitoring Technical Support Specialist Bilingual Spanish

The GEO Group Anderson, IN

Anderson, IN

13d ago

$17 - $19/hr Full time Contact Center Customer Support End User Support

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Job Description

The GEO Group is seeking a bilingual Monitoring Technical Support Specialist to join the onsite team in Anderson, IN. This role offers an hourly rate of USD 17 to 19 and a comprehensive benefits package designed to support your health, finances, and career growth. You will handle inbound calls, process alerts, and troubleshoot hardware and software for customer equipment, acting as a liaison across Monitoring Operations, Monitoring Customer Service, Training, and other departments.

Benefits

2 weeks vacation and 56 hours sick
15 Paid Holidays
401(k) Matching
Health Insurance
Vision Insurance
Life Insurance
Health Savings Account
Tuition Reimbursement
Employee Discount
Reduced Tuition Rates
Disability Insurance
Employee Assistance Program
401(k)
Pet Insurance
Dental Insurance
Paid Training
Flexible Spending Account

Responsibilities

Accept inbound phone calls from contracted agency personnel
Process alerts according to contract requirements and provide timely, accurate troubleshooting of elevated hardware and software issues with customer equipment and systems
Serve as a liaison between Monitoring Operations, Monitoring Customer Service, Training, and other departments as required
Process alerts and respond to customer inquiries by phone or email, including special accounts requiring a high level of service
Accept inbound calls, troubleshoot, diagnose, and escalate hardware and software issues as necessary
Provide advanced troubleshooting and support on customer hardware and software for all monitoring operations departments
Communicate status updates on hardware and software issues to internal departments and management
Recommend efficiencies or solutions for issues with hardware and software platforms
Ability to communicate technical troubleshooting concepts to a non-technical audience and ensure understanding
Perform other duties as assigned

Requirements

High School Diploma or GED required
At least two (2) years’ experience in an information technology support/helpdesk role preferred
Bilingual English/Spanish required
United States citizenship required
Must live in the US 3 of the last 5 years (military and study abroad included)
Proficiency in Microsoft Word and Excel
Basic knowledge of hardware and software platforms and the ability to quickly acquire solid knowledge of Company electronic monitoring products
Intermediate level IT and troubleshooting skills
Strong oral and written communication skills in both English and Spanish
Ability to communicate technical concepts to a non-technical audience
Flexibility in handling special projects and assignments
Must be self-motivated with the ability to work independently
Strong ability to diagnose, analyze, troubleshoot and resolve technical issues
Ability to provide technical mentoring to peers
Ability to meet deadlines and prioritize appropriately
Ability to work with computers and the necessary software typically used by the department

Technologies

Microsoft Word
Microsoft Excel

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