Support Jobs in Arroyo Grande, CA

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Computer Technical Support Specialist

Alltech Computers Arroyo Grande, CA

Arroyo Grande, CA

Today

$24 - $28/hr Full time Customer Support End User Support Hardware Support

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Job Description

Alltech Computers is seeking a Computer Technical Support Specialist to provide technical support for clients onsite in Arroyo Grande, CA. This role focuses on resolving computer and network issues while managing a range of IT services, including Windows and Mac troubleshooting and Office 365 ticket support.

Location and Employment Details

Work location: In person
Location: Arroyo Grande, CA 93420
Commute: Required
Job type: Full-time
Pay: $24.00 - $28.00 per hour
Salary: Competitive salary, dependent on experience

Role Summary

The Computer Technical Support Specialist will manage technical tasks for clients, including Windows and Mac support, troubleshooting, and handling related IT services such as networks, servers, and Office 365 tickets.

Key Responsibilities

Communicate effectively with customers and co-workers
Resolve computer and network problems
Perform hardware maintenance and upgrades
Test new equipment configuration
Perform network device management
Implement policy management
Optimize system performance
Document problem outcomes

Required Qualifications

Experience: 2+ years in a technical support environment, call center, or Help Desk role
Troubleshooting: 2+ years performing hardware/software technical systems troubleshooting and support
Microsoft OS proficiency: Proficient in all Microsoft operating systems
Desktop OS support: Strong aptitude supporting Windows and Mac OS X desktop operating systems
Email support: Support Microsoft Office email services including POP, IMAP, and Exchange/Office 365 email
Device support: Support desktop and laptop hardware and peripherals, plus mobile devices including tablets and smartphones
Networking equipment: Firewalls, routers, switches, access points (APs), and network printers
Work style: Ability to work well with little supervision both individually and in a team environment
Communication: Excellent verbal and written communication skills
Driver requirements: California Drivers License and clean driving record

Technologies

Windows
Mac OS X
Windows Server
Office 365
Microsoft Office
POP, IMAP, Exchange/Office 365 email
Firewalls, routers, switches, APs, network printers
IP phone

Benefits

Paid time off
PTO/sick time

Additional Preferred Qualifications

Familiar with server and virtualized environments
Networking/LAN experience
CompTIA (A+, Network+, or Security+)

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