Computer Technical Support Specialist

Alltech Computers is seeking a Computer Technical Support Specialist to provide technical support for clients onsite in Arroyo Grande, CA. This role focuses on resolving computer and network issues while managing a range of IT services, including Windows and Mac troubleshooting and Office 365 ticket support.

Location and Employment Details

• Work location: In person
• Location: Arroyo Grande, CA 93420
• Commute: Required
• Job type: Full-time
• Pay: $24.00 - $28.00 per hour
• Salary: Competitive salary, dependent on experience

Role Summary

The Computer Technical Support Specialist will manage technical tasks for clients, including Windows and Mac support, troubleshooting, and handling related IT services such as networks, servers, and Office 365 tickets.

Key Responsibilities

• Communicate effectively with customers and co-workers
• Resolve computer and network problems
• Perform hardware maintenance and upgrades
• Test new equipment configuration
• Perform network device management
• Implement policy management
• Optimize system performance
• Document problem outcomes

Required Qualifications

• Experience: 2+ years in a technical support environment, call center, or Help Desk role
• Troubleshooting: 2+ years performing hardware/software technical systems troubleshooting and support
• Microsoft OS proficiency: Proficient in all Microsoft operating systems
• Desktop OS support: Strong aptitude supporting Windows and Mac OS X desktop operating systems
• Email support: Support Microsoft Office email services including POP, IMAP, and Exchange/Office 365 email
• Device support: Support desktop and laptop hardware and peripherals, plus mobile devices including tablets and smartphones
• Networking equipment: Firewalls, routers, switches, access points (APs), and network printers
• Work style: Ability to work well with little supervision both individually and in a team environment
• Communication: Excellent verbal and written communication skills
• Driver requirements: California Drivers License and clean driving record

Technologies

• Windows
• Mac OS X
• Windows Server
• Office 365
• Microsoft Office
• POP, IMAP, Exchange/Office 365 email
• Firewalls, routers, switches, APs, network printers
• IP phone

Benefits

• Paid time off
• PTO/sick time

Additional Preferred Qualifications

• Familiar with server and virtualized environments
• Networking/LAN experience
• CompTIA (A+, Network+, or Security+)