Support Jobs in Arvada, CO

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MARK VII EQUIPMENT INC Arvada, CO

Arvada, CO

Today

$22 - $25/hr Full time Computer Skills Customer Service Customer Support

Help Desk Advisor role in Arvada, CO (onsite) supporting customers and troubleshooting car wash system failures to reduce downtime.

Serve as the first level contact for customers and guide them through the problem solving process
Provide first level technical assistance and work to resolve issues efficiently
Escalate unresolved issues to the next level of support
Track route and redirect problems to the correct resources
Update customer data and create/maintain activity reports
Follow up with customers, collect feedback, and drive issues through to resolution
Use strong customer service skills to meet and exceed customer expectations
Ensure accurate recording, documentation, and closure of support activity
Recommend procedure modifications or improvements based on recurring issues
Maintain and expand knowledge of help desk procedures, products, and services
Support a rotating weekend schedule
Complete other assigned duties

Medical, dental, and vision insurance
24/7 virtual care and mental health support via Teladoc
Tax-advantaged HSA and FSA savings options
Company-paid Short-Term Disability
Company-paid Long-Term Disability
$25,000 in Life/AD&D insurance at no cost to you
401(k) plan with company matching
Accrued Paid Time Off (PTO)
Paid sick leave
Paid company holidays
Voluntary accident and critical illness insurance
Professional development opportunities
Opportunity to work with industry-leading technology in a team-oriented environment

Ability to lift and/or move up to 20 lbs.
Ability to stand, walk, bend, kneel, stoop, crouch, and use hands to grip regularly
Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Ability to sit for extended periods of time
Maintain professional appearance and grooming standards as outlined
Ability to actively listen and comprehend verbal conversations for extended periods of time

Pay: USD 22 - 25 per hour.

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