Support Jobs in Bellingham, WA

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IT Help Desk Analyst

Northwest Radiologists/Mt Baker Imaging Bellingham, WA

Bellingham, WA

Today

$24 - $32/hr Full time End User Support Hardware Support Healthcare It

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Job Description

Northwest Radiologists / Mt Baker Imaging is seeking an IT Help Desk Analyst to support clinical and administrative users onsite in Bellingham. The role focuses on Tier 1–2 help desk support with an emphasis on RIS/PACS and medical imaging and EHR workflows, with growth opportunities through cross-training and the ability to independently support core clinical applications within 6–12 months.

Responsibilities

Answer incoming help desk calls, triage issues, resolve when possible, or escalate to the appropriate teams
Create, document, and assign tickets within the helpdesk portal
Protect PHI and maintain data integrity across MBI/NWR business systems
Create, modify, and deactivate user accounts across MBI/NWR systems
Develop, maintain, and update documentation and training materials in the staff wiki
Assist in troubleshooting clinical workflow issues within RIS and PACS
Contribute to IT systems projects with internal staff and external partners

Requirements

Ability to learn and support radiology workflows, including RIS and PACS
Friendly, professional telephone support using remote control tools
Basic understanding of helpdesk ticket management systems and workflows
Technical proficiency with Windows operating systems and Intel-based hardware
Willingness to learn IT concepts through collaboration and self-study to grow in desktop computer system support
Self-starter capable of managing daily tasks and assigned projects independently
Team-oriented, adaptable to change, and receptive to feedback
Comfortable working in an environment with multiple applications from multiple vendors
Excellent communication skills across all levels of the organization
Ability to multitask and prioritize during emergent issues

Technologies

RIS
PACS
Medinformatix
Fuji Synapse
Windows

Benefits

401(k) Retirement Plan with employer profit sharing contribution
Paid Time Off Plan for vacations, sick leave and holidays
Health Insurance
Dental and Vision Reimbursement Plan
Health Savings Account
Flexible Spending Accounts, Health and Dependent Care
Employee Assistance Program
Voluntary Life Insurance and Short-Term Disability Insurance
401(k)
Dental Insurance
Vision Insurance
Life Insurance
Flexible Spending Account

Pay

Compensation: $24.00 - $32.00 per hour, DOE

Job Type

Full-time

Work Location

On-site in Bellingham, WA

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