Bellingham, WA

Support Jobs in Bellingham, WA

2 jobs found

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30d ago

IT Support Technician

Peoples Bank Bellingham, WA

Bellingham, WA

30d ago Closed

$23 - $31/hr Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Peoples Bank is hiring an IT Support Technician to help keep employees productive through dependable daily help desk support. This hybrid role in Bellingham, WA focuses on troubleshooting hardware and software issues, keeping IT systems accurate, and supporting core infrastructure needs like identity access and device lifecycle work.

Role overview

In this position, you will provide technical support and service to Peoples Bank employees by taking ownership of requests, investigating problems, documenting progress, and working toward resolution. You will also contribute to Identity Access Management activities and hardware lifecycle tasks such as imaging, sanitizing, and deploying computers.

Responsibilities

Resolve support requests from Peoples Bank employees, prioritizing items by following established departmental and organizational procedures and service level agreements.
Investigate faults, problems, and other support needs by gathering relevant information and documenting progress while working toward a resolution.
Maintain key departmental tools, including the asset inventory and ticketing system, so they remain up to date and as accurate as possible.
Participate in Identity Access Management (IAM), including provisioning, changing, and deprovisioning user accounts and system access.
Participate in hardware lifecycle activities, including imaging, sanitizing, and deploying computers to bank employees.
Provide timely responses to client and management requests, including regular status updates.
Follow set policies and procedures to ensure proper handling of requests.
Stay current on system information, changes, and updates.
Inform management of recurring problems.
Participate in the Extended Support rotation one week per month.
Perform other duties as reasonably required within the role’s responsibility and scope, as determined by IT Management.

Required qualifications

Associate’s degree in IT.
Minimum 1-2 years of customer service in Information Technology, or a combination of experience and education in IT.
May have an IT certification such as CompTIA A+ or CompTIA Network+.
Strong people skills and the ability to diagnose problems quickly and accurately while maintaining a positive attitude.
Ability to learn and teach new technology innovations.
Ability to work quickly under pressure.
Proficiency in the latest version of Microsoft products.
Working knowledge of the Bank’s computer network infrastructure and procedures.
Ability to work with minimal supervision and demonstrate strong organizational, problem-solving, and decision-making skills.
Interpersonal skills with professional etiquette and a service-oriented mindset.
Strong business communication skills, both verbal and written.
Professional demeanor and strong regard for confidentiality.
Ability to travel to other Peoples Bank locations and off-site for work, meetings, and/or training as required.
Ability to model the Peoples Bank Mission, Vision, and Values.

Technologies

CompTIA A+, CompTIA Network+
Microsoft products
Asset inventory
Ticketing system

Compensation and schedule

Location: Bellingham, WA (hybrid)
Pay: USD 23 - 31 per hour
Experience: Minimum 1 year

Benefits

Hybrid work from home options for most non-customer facing positions.
Profit sharing, incentives, and other bonus structures based on your position.
12 days of paid vacation, 2 paid wellness days, 2 days of paid community service time, and paid sick leave accrued based on hours worked.
11 paid holidays throughout the calendar year.
Health benefits including Medical, Dental and Vision Insurance, Mental Health Resources, and a $200 annual reimbursement for wellness related expenses.
8% 401(k) employer match.
Safety net of life and disability plans.

Each day in this role centers on supporting employees with day-to-day hardware and software needs, troubleshooting issues, and advising on the appropriate action. You will work in a fast-paced environment using the tools and knowledge needed to support users, with space to learn new applications and contribute as part of the IT support team.

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1mo ago

IT Help Desk Analyst

Northwest Radiologists/Mt Baker Imaging Bellingham, WA

Bellingham, WA

1mo ago Closed

$24 - $32/hr Full time End User Support Hardware Support Healthcare It

This position is no longer accepting applications (closed Sep 1, 2026).

Job Description

Northwest Radiologists / Mt Baker Imaging is seeking an IT Help Desk Analyst to support clinical and administrative users onsite in Bellingham. The role focuses on Tier 1–2 help desk support with an emphasis on RIS/PACS and medical imaging and EHR workflows, with growth opportunities through cross-training and the ability to independently support core clinical applications within 6–12 months.

Responsibilities

Answer incoming help desk calls, triage issues, resolve when possible, or escalate to the appropriate teams
Create, document, and assign tickets within the helpdesk portal
Protect PHI and maintain data integrity across MBI/NWR business systems
Create, modify, and deactivate user accounts across MBI/NWR systems
Develop, maintain, and update documentation and training materials in the staff wiki
Assist in troubleshooting clinical workflow issues within RIS and PACS
Contribute to IT systems projects with internal staff and external partners

Requirements

Ability to learn and support radiology workflows, including RIS and PACS
Friendly, professional telephone support using remote control tools
Basic understanding of helpdesk ticket management systems and workflows
Technical proficiency with Windows operating systems and Intel-based hardware
Willingness to learn IT concepts through collaboration and self-study to grow in desktop computer system support
Self-starter capable of managing daily tasks and assigned projects independently
Team-oriented, adaptable to change, and receptive to feedback
Comfortable working in an environment with multiple applications from multiple vendors
Excellent communication skills across all levels of the organization
Ability to multitask and prioritize during emergent issues

Technologies

RIS
PACS
Medinformatix
Fuji Synapse
Windows

Benefits

401(k) Retirement Plan with employer profit sharing contribution
Paid Time Off Plan for vacations, sick leave and holidays
Health Insurance
Dental and Vision Reimbursement Plan
Health Savings Account
Flexible Spending Accounts, Health and Dependent Care
Employee Assistance Program
Voluntary Life Insurance and Short-Term Disability Insurance
401(k)
Dental Insurance
Vision Insurance
Life Insurance
Flexible Spending Account

Pay

Compensation: $24.00 - $32.00 per hour, DOE

Job Type

Full-time

Work Location

On-site in Bellingham, WA

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Support Jobs in Bellingham, WA

IT Support Technician

IT Help Desk Analyst

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