IT Help Desk Analyst

Northwest Radiologists / Mt Baker Imaging is seeking an IT Help Desk Analyst to support clinical and administrative users onsite in Bellingham. The role focuses on Tier 1–2 help desk support with an emphasis on RIS/PACS and medical imaging and EHR workflows, with growth opportunities through cross-training and the ability to independently support core clinical applications within 6–12 months.

Responsibilities

• Answer incoming help desk calls, triage issues, resolve when possible, or escalate to the appropriate teams
• Create, document, and assign tickets within the helpdesk portal
• Protect PHI and maintain data integrity across MBI/NWR business systems
• Create, modify, and deactivate user accounts across MBI/NWR systems
• Develop, maintain, and update documentation and training materials in the staff wiki
• Assist in troubleshooting clinical workflow issues within RIS and PACS
• Contribute to IT systems projects with internal staff and external partners

Requirements

• Ability to learn and support radiology workflows, including RIS and PACS
• Friendly, professional telephone support using remote control tools
• Basic understanding of helpdesk ticket management systems and workflows
• Technical proficiency with Windows operating systems and Intel-based hardware
• Willingness to learn IT concepts through collaboration and self-study to grow in desktop computer system support
• Self-starter capable of managing daily tasks and assigned projects independently
• Team-oriented, adaptable to change, and receptive to feedback
• Comfortable working in an environment with multiple applications from multiple vendors
• Excellent communication skills across all levels of the organization
• Ability to multitask and prioritize during emergent issues

Technologies

• RIS
• PACS
• Medinformatix
• Fuji Synapse
• Windows

Benefits

• 401(k) Retirement Plan with employer profit sharing contribution
• Paid Time Off Plan for vacations, sick leave and holidays
• Health Insurance
• Dental and Vision Reimbursement Plan
• Health Savings Account
• Flexible Spending Accounts, Health and Dependent Care
• Employee Assistance Program
• Voluntary Life Insurance and Short-Term Disability Insurance
• 401(k)
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account

Pay

Compensation: $24.00 - $32.00 per hour, DOE

Job Type

Full-time

Work Location

On-site in Bellingham, WA