Warranty Processing Inc offers a hybrid IT support role in Beloit, WI where you can help internal teams stay productive through reliable helpdesk support. This position supports approximately 50 internal users with day-to-day troubleshooting, routine IT operations, and clear ticket documentation. You’ll work in a team-friendly atmosphere with opportunities for advancement, career growth, and the chance to make a practical difference for customers.
Compensation: USD 23 to 26 per hour
Location: Beloit, WI (hybrid)
Experience: 2+ years required
Education: Highschool diploma or GED
What you’ll do
- Deliver first-line technical support to internal staff on-site and remotely
- Troubleshoot and resolve issues with desktops, laptops, printers, scanners, and mobile devices
- Support users with Microsoft 365 tools including Outlook, Teams, Excel, and OneDrive
- Assist with file server access, permissions, and shared drive organization
- Manage and troubleshoot remote connectivity using VPN or LogMeIn (GoTo Assist is also used in the role’s technology stack)
- Maintain endpoint security software and ensure updates are applied
- Help with claims process related issues involving network access and folder permissions
- Support Outlook 365 topics including email delivery, spam filtering, and attachment issues
- Track helpdesk tickets and keep a detailed log of issues and resolutions
- Prepare root cause analysis (RCAs) for important incidents
- Create user guides and FAQs for recurring issues
- Pack and ship equipment to new hires and assist with onboarding (accounts, credentials, and devices)
- Support technology asset inventory tracking
- Collaborate with application and infrastructure leads and escalate complex issues
What you bring
- Highschool diploma or GED with relevant work experience
- 2+ years in an IT service desk or technical support role
- Experience using call tracking and ticketing software
- Detail-oriented approach with the ability to be resourceful using available documentation
- Comfort supporting users with varying computer, software, hardware, and system knowledge
- Excellent communication and organization, plus a professional telephone manner
- Proficiency with Microsoft Windows 10/11, Office 365, and file server basics
- Experience supporting remotely using LogMeIn and/or VPN
- Customer-service mindset and strong troubleshooting ability
Nice to have
- Experience in claims processing environments
- Basic understanding of Active Directory
- Exposure to backup software and disaster recovery routines
Benefits
- Health, Dental and Vision Insurance
- 401k
- Paid vacation, holidays, and sick days
- Employer-provided Life insurance
- Employer provided equipment
- Team friendly atmosphere
- Opportunity for advancement
- Chance to work in a fast-paced and dynamic environment
- Opportunity to learn and grow your career
- Make a difference in the lives of our customers!
Tools you’ll work with
Microsoft 365, Outlook, Teams, Excel, OneDrive, GoTo Assist, LogMeIn, VPN, Microsoft Windows 10/11, Office 365, file server basics, endpoint security software, Active Directory
