Beverly Hills, CA

Support Jobs in Beverly Hills, CA

2 jobs found

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30d ago

IT Support Engineer

WME Group Beverly Hills, CA

Beverly Hills, CA

30d ago Closed

$24 - $33/hr Full time Active Directory End User Support Help Desk Support

This position is no longer accepting applications (closed Nov 2, 2026).

Job Description

WME Group is hiring an IT Support Engineer to support the production business unit Pantheon during a transitional period. This onsite role places you within a global support team focused on resolving desktop, endpoint, and mobile issues while maintaining strong incident practices and information security.

What you’ll do

Monitor the helpdesk system for inbound issues and respond within agreed service levels.
Log and document issues in the helpdesk system, assess them quickly, and take actions to drive resolution.
Record cause and resolution after completion and close incidents with appropriate metadata.
Escalate unresolved items to engineering teams or external vendors when appropriate.
Handle immediate-need support such as video conferencing setups, new employee onboarding, and office reconfigurations.
Administer Windows user accounts in Active Directory and Microsoft Entra ID.
Set up and support Windows and macOS endpoints, including modern endpoint management practices.
Set up and support mobile devices across iOS and Android platforms.
Support desktop telecommunications terminals, including phones, voicemail services, and inbound routing.
Provide user-level support for Microsoft 365 and collaboration platforms.
Adhere to information security protocols, including access controls, prompt user termination/activation, and password discipline.
Coordinate with the cybersecurity function on security-relevant escalations.
Support audit and compliance activities tied to user access and endpoint controls.
Maintain accurate knowledge base documentation.
Cross-train colleagues on personal areas of expertise and learn from teammates’ depth areas.
Identify recurring issues and surface them for engineering remediation.
Maintain flexibility with rotating shift patterns where applicable, and travel to other sites when required.
Use approved AI tooling in daily work for AI-assisted documentation, troubleshooting, knowledge base lookups, and routine task acceleration.
Surface candidate workflows for AI augmentation and contribute observations to mature the AI practice.

Requirements

3+ years of IT support engineering experience in enterprise environments.
Strong working knowledge of Microsoft 365, Active Directory, and modern endpoint management.
Hands-on experience supporting Windows and macOS endpoints.
Hands-on experience supporting mobile devices (iOS, Android).
Experience using ITSM platforms with disciplined ticket handling practices.
Strong written and verbal communication, comfortable engaging with senior business users.
Detail-oriented with strong follow-through.
Right to work in the United States.
Working familiarity with AI-augmented work practices, including prompt engineering basics, AI-assisted documentation, and AI-aided troubleshooting, plus willingness to adopt new AI tooling as the practice matures.

Technologies

Windows, Active Directory, Microsoft Entra ID, Microsoft 365
iOS, Android, macOS
ITSM, helpdesk system, knowledge base
AI tooling, prompt engineering

Compensation

USD 24 to 33 per hour
Hiring Rate Minimum: $24.75 hourly (minimum will not fall below applicable state/local minimum wage thresholds)

Benefits

Base rate
Short- and long-term incentives (as applicable)
Growth and developmental opportunities
Health care
Retirement
Vacation and other paid time off
Additional offerings

Preferred qualifications

Microsoft, Apple, or equivalent endpoint management certifications.
ITIL Foundation certification.
Experience supporting executive and senior business users in a high-velocity environment.
Experience with collaboration platforms and AV/conferencing technology.
Background in entertainment, media, or similar industries.
Spanish language skills.

Success criteria (first 12 months)

Demonstrated reliability and incident-response performance against team service targets.
Documented contribution to the knowledge base or operational improvement.
Established working relationships with the regional team and global engineering counterparts.
Visible development of knowledge depth in at least one new technology area.
Personal proficiency with approved AI tooling in daily work, including at least one workflow improvement candidate and/or contribution to the team AI practice during the period.

Transitional role note: The position is transitional and is expected to conclude with the Pantheon divestiture.

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3mo ago

Junior IT Support Technician (Hybrid)

We Solve Problems Beverly Hills, CA

Beverly Hills, CA

3mo ago Closed

$70k+/yr Full time Application Support Cloud Platforms Customer Support

This position is no longer accepting applications (closed Aug 30, 2026).

Job Description

We Solve Problems is seeking a Junior IT Support Technician in Beverly Hills, CA for a hybrid role that provides hands-on IT support with mentorship and opportunities to earn industry certifications.

Responsibilities

Serve as the initial contact for client support via phone, email, and tickets.
Troubleshoot desktops, networking, Microsoft 365, and common business applications.
Deliver a strong client experience by resolving issues promptly or escalating when needed.
Support projects on site and remotely as required.
Keep tickets current and maintain tidy, accessible documentation.
Collaborate with a team that prioritizes learning, efficiency, and innovation.

Requirements

Strong problem solving and communication abilities.
Ability to explain technical concepts clearly to non technical users.
Familiarity with Windows, macOS, Microsoft 365, and basic networking.
Motivation to learn and grow within a fast paced MSP environment.
Reliable transportation to support on site and remote work as needed.

Technologies

Windows
macOS
Microsoft 365
RMM
Ticketing systems

Benefits

Flexibility: 60% remote work with a limited commute.
Balance: No on call and no overtime requirements.
Growth: Paid training, certification exams, and career paths to senior or specialized roles.
Support: Company MacBook provided and a friendly, collaborative team.
Benefits: Full Gold PPO health insurance plus 401K with 4% safe harbor matching.
Salary: USD 70,000 per year.

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Support Jobs in Beverly Hills, CA

IT Support Engineer

Junior IT Support Technician (Hybrid)

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