Support Jobs in Biloxi, MS

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IT Support Specialist

Cherokee Federal Biloxi, MS

Biloxi, MS

Today

$45k - $60k/yr Full time Cisco Ccda Cisco Ccna CompTIA Security+

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Job Description

Cherokee Federal is seeking an IT Support Specialist to support mission-critical operations from an onsite location in Biloxi, MS. In this role, you will provide hands-on troubleshooting across hardware, software, and networking, while also helping maintain the infrastructure that enables server, security, backup, and availability needs in the 81 MDG environment.

This position requires a U.S. citizenship status and an active Public Trust clearance (or the ability to obtain one). You will work in a security-sensitive setting where server room monitoring, documentation, and coordinated vendor support are central to day-to-day success.

What You’ll Do

Perform troubleshooting for hardware, software, and network issues, including minor maintenance and repairs.
Monitor server room conditions and respond to alerts, including temperature, humidity, and power interruptions.
Support LAN servers, including network communications hardware, relevant software, and network security.
Support backup operations, including maintaining 30-day system data backups and managing off-site tape storage.
Track and document network, system, and web availability, including downtime and performance degradation.
Coordinate with vendor support services to resolve system issues and address degraded performance.
Configure, install, and document network cabling for operational efficiency.
Maintain and update IT blueprints, including hardware configurations, cabling diagrams, and network devices to ensure proper operation within the 81 MDG environment.
Maintain IT documentation, including tracking downtime causes and ensuring systems are properly documented and supported.
Perform minor maintenance tasks such as board replacement, cable switching, and hardware installations.
Complete other job-related duties as assigned.

What You Need

An active Public Trust clearance, or the ability to obtain a Public Trust clearance, is required.
Due to requirements of a governmental client, the role requires U.S. citizenship.
Personnel performing the network engineering function must maintain Cisco CCNA and/or CCDA and Security+.
Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
Knowledge of LAN server support, network security, and multi-protocol environments.
Ability to monitor and respond to server room environmental changes.
Experience maintaining system backups and data recovery procedures.
Proficiency in documenting IT systems, downtime causes, and performance reports.
Effective communication and coordination with vendor support teams.
Ability to install and manage network cabling, hardware, and peripherals.
Attention to detail when maintaining IT blueprints and system configurations.
Familiarity with DISA, HAIMS, DMLLS, EBMS, and other medical IT systems.
Must pass pre-employment qualifications of Cherokee Federal.

Technologies

Cisco CCNA
Cisco CCDA
Security+
DISA
HAIMS
DMLLS
EBMS

Benefits

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.
Benefits are subject to change with or without notice.

Estimated Starting Salary Range: $45,000 - $60,000 per year.

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