IT Support Specialist

Cherokee Federal is seeking an IT Support Specialist to support mission-critical operations from an onsite location in Biloxi, MS. In this role, you will provide hands-on troubleshooting across hardware, software, and networking, while also helping maintain the infrastructure that enables server, security, backup, and availability needs in the 81 MDG environment.

This position requires a U.S. citizenship status and an active Public Trust clearance (or the ability to obtain one). You will work in a security-sensitive setting where server room monitoring, documentation, and coordinated vendor support are central to day-to-day success.

What You’ll Do

• Perform troubleshooting for hardware, software, and network issues, including minor maintenance and repairs.
• Monitor server room conditions and respond to alerts, including temperature, humidity, and power interruptions.
• Support LAN servers, including network communications hardware, relevant software, and network security.
• Support backup operations, including maintaining 30-day system data backups and managing off-site tape storage.
• Track and document network, system, and web availability, including downtime and performance degradation.
• Coordinate with vendor support services to resolve system issues and address degraded performance.
• Configure, install, and document network cabling for operational efficiency.
• Maintain and update IT blueprints, including hardware configurations, cabling diagrams, and network devices to ensure proper operation within the 81 MDG environment.
• Maintain IT documentation, including tracking downtime causes and ensuring systems are properly documented and supported.
• Perform minor maintenance tasks such as board replacement, cable switching, and hardware installations.
• Complete other job-related duties as assigned.

What You Need

• An active Public Trust clearance, or the ability to obtain a Public Trust clearance, is required.
• Due to requirements of a governmental client, the role requires U.S. citizenship.
• Personnel performing the network engineering function must maintain Cisco CCNA and/or CCDA and Security+.
• Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
• Knowledge of LAN server support, network security, and multi-protocol environments.
• Ability to monitor and respond to server room environmental changes.
• Experience maintaining system backups and data recovery procedures.
• Proficiency in documenting IT systems, downtime causes, and performance reports.
• Effective communication and coordination with vendor support teams.
• Ability to install and manage network cabling, hardware, and peripherals.
• Attention to detail when maintaining IT blueprints and system configurations.
• Familiarity with DISA, HAIMS, DMLLS, EBMS, and other medical IT systems.
• Must pass pre-employment qualifications of Cherokee Federal.

Technologies

• Cisco CCNA
• Cisco CCDA
• Security+
• DISA
• HAIMS
• DMLLS
• EBMS

Benefits

• Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.
• Benefits are subject to change with or without notice.

Estimated Starting Salary Range: $45,000 - $60,000 per year.