Support Jobs in Bloomfield, CT

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Level 2 Desktop Support Technician

Compucom Staffing Bloomfield, CT

Bloomfield, CT

Today

$24 - $32/hr Full time End User Support Hardware Support Information Technology (IT)

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Job Description

Onsite role in Bloomfield, CT supporting end users and client systems with a clear focus on desktop support. This Level 2 Desktop Support Technician position offers an hourly rate of $24.00 to $32.00 (or higher if local minimum wage applies), with benefits that support you and your family.

Compensation & Benefits

$24.00 - $32.00 per hour
Medical, dental, and vision insurance
Life insurance and AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

What You’ll Do

Deliver Level 2 desk-side support for onsite client needs, handling both day-to-day requests and more complex incidents.

Provide install, move, add, change (IMAC), break-fix, and end user support as required
Stage, build, and image systems using the standard client image
Support and complete special projects as requested
Troubleshoot end user hardware and software incidents
Deliver technical training to more junior employees
Follow Asset Management policy and procedures
Complete monthly Cycle Counts

Experience & Skills

Minimum 3 to 5+ years of desk-side support service experience
A+, MCP, MSCE, or equivalent certification desired
Mac device support knowledge strongly preferred
Strong working knowledge of MS Office and basic business applications
Strong understanding of MS Windows operating systems
Strong communication skills
Strong analytic and troubleshooting skills
Strong customer support skills

Technical Focus

Mac device support
MS Office
MS Windows operating systems

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI and Interview Notice

AI usage: Artificial intelligence (AI) may be used to screen and/or assess applicants, but it will not be used to substantially replace human decision making.
On-camera video interview: Selected candidates must participate in live, on-camera video interviews for identity verification and assessment. Interviews will be recorded where permitted by law, and consent is required to continue. Failure to participate may result in removal from further consideration.

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