Level 2 Desktop Support Technician

Onsite role in Bloomfield, CT supporting end users and client systems with a clear focus on desktop support. This Level 2 Desktop Support Technician position offers an hourly rate of $24.00 to $32.00 (or higher if local minimum wage applies), with benefits that support you and your family.

Compensation & Benefits

• $24.00 - $32.00 per hour
• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

What You’ll Do

Deliver Level 2 desk-side support for onsite client needs, handling both day-to-day requests and more complex incidents.

• Provide install, move, add, change (IMAC), break-fix, and end user support as required
• Stage, build, and image systems using the standard client image
• Support and complete special projects as requested
• Troubleshoot end user hardware and software incidents
• Deliver technical training to more junior employees
• Follow Asset Management policy and procedures
• Complete monthly Cycle Counts

Experience & Skills

• Minimum 3 to 5+ years of desk-side support service experience
• A+, MCP, MSCE, or equivalent certification desired
• Mac device support knowledge strongly preferred
• Strong working knowledge of MS Office and basic business applications
• Strong understanding of MS Windows operating systems
• Strong communication skills
• Strong analytic and troubleshooting skills
• Strong customer support skills

Technical Focus

• Mac device support
• MS Office
• MS Windows operating systems

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI and Interview Notice

• AI usage: Artificial intelligence (AI) may be used to screen and/or assess applicants, but it will not be used to substantially replace human decision making.
• On-camera video interview: Selected candidates must participate in live, on-camera video interviews for identity verification and assessment. Interviews will be recorded where permitted by law, and consent is required to continue. Failure to participate may result in removal from further consideration.