Support Jobs in Bristol, RI

1 job found

Include remote jobs

Today

Technical Support Technician

KVH Industries, Inc. Bristol, RI

Bristol, RI

Today

Full time Customer Support Field It Support Hardware Support

Apply Now

Job Description

KVH Industries, Inc. provides technical support for a global, always-on network environment. In this onsite role in Bristol, RI, you will help keep KVH’s VSAT network and third-party networks performing reliably through monitoring, diagnostics, incident support, and network maintenance.

What you’ll do

You will deliver technical support to KVH partners and their customers, with day-to-day work focused on network health and customer incident resolution. Network Operations is a 24X7X365 responsibility, and you will follow established network operating procedures when working with network infrastructure partners.

Monitor network performance and take corrective action when network health requires it
Diagnose and resolve customer incidents using strong technical diagnostic skills
Maintain system configuration and keep accurate maintenance logs
Use case management tools to manage customer issues to successful outcomes
Maintain and support KVH system components by servicing VSAT antennas and mobile terminal hardware
Build deep knowledge of KVH network design, terminal designs, deployment, and ongoing functionality and maintenance
Know how to initiate a field service plan for a hardware failure
Coordinate with regional KVH sales and service offices, global partners, and customers to maintain a high level of customer service
Participate in other duties as assigned

What you bring

AS degree in computer science, information systems, network management, or engineering
Prior military experience in communications or an adequate level of prior experience can be substituted for an AS degree
3+ years of experience in network management, field service support, or technical support
Proficiency with Microsoft Office
Prior experience with Salesforce Service Cloud is preferable
Excellent customer management and communication skills
Ability to facilitate problem solving with coworkers and customers
Strong organization skills with attention to detail and accuracy
Ability to travel on occasion and work scheduled weekdays, evenings, nights, or weekends

Why KVH

Generous paid time off
Tuition reimbursement
Medical, dental, and vision coverage
Life insurance
Flexible/health spending account
Employee stock purchase program
Retirement plan

Technologies: Microsoft Office, Salesforce Service Cloud

View full job page →

Get Support Jobs in Bristol, RI alerts

New Support Jobs in Bristol, RI, daily.