Field It Support

Field It Support Jobs

9 jobs found

Today

Regional SNV Technical Support

DLC EMPIRE LLC Las Vegas, NV

Las Vegas, NV

Today

$26 - $30/hr Full time Azure Device Management End User Support

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Job Description

Regional SNV Technical Support at DLC EMPIRE LLC brings variety every day. You will support multiple DLC Southern Nevada locations, help roll out new store technology with the DLC-IT Team, and keep daily IT operations running smoothly with local travel in the DLC Tech van. This onsite role in Las Vegas, NV also includes occasional remote ticket support across SNV, NNV, Utah, Idaho, and Wisconsin.

Compensation: USD 26 to 30 per hour.
Location: Las Vegas, NV (onsite).
Experience: Minimum 5 years in information technology and technical support.
Education: Computer Science or a related discipline, or equivalent professional experience.

What you’ll do

Set up new store technology and coordinate work with the DLC-IT Team.
Provide high-level technical support across DLC stores in the region, including hardware, software, phones, and network troubleshooting.
Own store daily IT operations while traveling in the DLC Tech van around the SNV area, with travel that may extend to Southern Utah and with responsibility that includes weekends.
Manage and resolve help desk trouble tickets; verify fixes with the store and user, and update the ticketing system.
Support Operations teams as a key point of contact for technical issues, communicating actively and creating or updating process flows and work instructions as required.
Use advanced monitoring tools to maintain DLC workstations and devices, including support using MDM (knowledge of MDM is required).
Support IT tickets remotely using remote access connections across SNV, NNV, Utah, Idaho, and Wisconsin.
Develop and support test methods for new and refurbished hardware, including data collection and data retention.
Provide weekly updates to the reporting Manager and assist IT department members with assignments and projects.
Maintain confidential information and ensure internal policies and external compliance regulations are followed to avoid vulnerabilities and ensure technology compliance.
Support multiple simultaneous tasks and complete projects in a timely manner.
Assist DLC users in a professional, service-driven manner; support confidential and compliance-focused workflows.
Maintain regular and consistent attendance, and complete other duties as assigned.

Required experience and skills

5 to 7 years of experience in information technology and technical support.
Computer Science or related discipline, or equivalent professional experience.
Proficiency in Microsoft Windows 11 Pro and the Microsoft 365 suite.
Hands-on experience with Microsoft Azure Cloud user administration and Office 365 mailbox setup.
Solid working knowledge of desktop hardware including laptops, workstations, printers, and scanners.
Strong understanding of network topology, switches, firewalls, and wireless devices.
Ability to be a self-starter with minimum supervision.
Good oral and written communication skills; strong investigative and customer service skills.
Flexibility with processes and the opportunity to create new processes.
Friendly attitude and excellent interpersonal skills, with a strong work ethic.
Maintain an Active Nevada Driver license and continuous, state-specific liability insurance.

Technologies you’ll work with

Microsoft Windows 11 Pro
Microsoft 365 suite
Microsoft Azure Cloud
Office 365 mailbox
MDM
Remote access connections

Additional support coverage

Additional duties are required during periods when Southern Nevada support demand is lower and help is needed for other DLC region IT support.

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6d ago

Field Technical Support Consultant 4

HP Chicago, IL

Chicago, IL

6d ago

$93k - $144k/yr Full time Field It Support Technical Support

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Job Description

The Field Technical Support Consultant 4 role at HP applies advanced technical expertise to diagnose and resolve complex issues affecting internal and external customers, end users, and business partners. The position also supports process improvement, guides other employees, and represents HP during customer engagements and industry events.

Key Responsibilities

Resolve complex technical issues reported through incoming internal or external contacts, end-user inquiries, and proactive notification systems.
Answer service, product, technical, and customer-relations questions covering features, specifications, and repairs for current and discontinued products, parts, and options, aligned with customer entitlement (from warranty through mission-critical requirements).
Proactively assist internal and external businesses and end users to prevent or reduce the occurrence of problems.
Mentor and guide other employees, including the ability to document solutions so they can be used by other technicians and customers.
Provide direction and guidance to support process improvements.
Clearly articulate, recommend, and explain resolutions to clients.
Use ITIL to support service and issue management activities.
Represent and lead an HP team during face-to-face customer location visits, industry conference and trade shows, vendor meetings, and similar activities.
Partner actively with the Sales Pursuit team.

Required Qualifications

First Level University degree, technical or non-technical (Bachelor of Arts or Bachelor of Science).
Typically 3 to 4 years of study beyond high school completion (BA/BS or equivalent experience).
5 to 7 years of experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Advanced troubleshooting skills in a technical environment.
Strong analytical and problem-solving skills.
Advanced knowledge of software and hardware, including computing, storage, and peripheral devices.
Specific knowledge and training with HP products, including familiarity across multiple product lines such as proactive, reactive, storage, enterprise systems, and tier 2 or tier 3 support.
Advanced proficiency with case management databases and tools.
Strong customer service orientation.
Phone and remote support experience, including e-support with knowledge and resolution ability.
Ability to mentor new agents and train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Capability to lead technical action plans and provide expertise to teams or projects.
Highly developed knowledge of more complex solutions.
Excellent verbal and written communication skills in the language to be supported.

Technology

ITIL

Schedule and Work Setup

Schedule: Full time
Location: Chicago, IL (onsite)
Shift: Shift 1
Premium: 0% premium (United States of America)

Compensation

The pay range for this role is $93,400 to $143,800 USD annually. Additional opportunities for pay may be available in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies based on work location, job-related knowledge, skills, and experience.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
Bonus and/or equity (applies to United States of America candidates only)

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6d ago

Field Technical Support Representative

HP Williamsport, PA

Williamsport, PA

6d ago

$22 - $26/hr Full time Customer Support End User Support Field It Support

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Job Description

HP is hiring a Field Technical Support Representative to deliver on-site technical assistance across Central Pennsylvania. If you enjoy troubleshooting PCs and printers while supporting customers in real time, this role offers a full-time schedule, structured support processes, and a benefits package designed to support your health and family needs.

Location: Pennsylvania (onsite)
Schedule: Full time
Shift: Shift 1, 0% premium (United States of America)
Travel: 50%
Pay: USD 22 - 26 per hourly

What you’ll do

Maintain high customer satisfaction by clarifying customer needs and confirming they are met.
Handle customer-relation issues promptly and escalate problems using established procedures.
Deliver software service and post-sales support for local accounts on standard systems.
Answer questions related to service, products, technical topics, and customer relations.
Complete routine to moderately complex assignments that require technical problem resolution and independent judgment.

What you bring

Existing field technical support knowledge and skills for PCs and Printers.
Experienced understanding of both general and technical aspects of supporting customers servicing HP laptops, desktops, and printers.
Ability to allocate your time efficiently.
Ability to work with general instructions on all work.
Knowledge and experience supporting HP products, PCs, and printers.
Thorough knowledge of organization and policies.
Comprehensive business, technical, or functional knowledge plus basic project management skills, with strong communication and analytical problem-solving.
Ability to build and maintain ongoing relationships with customers, peers, and support partners.
Ability to perform effectively in high-pressure situations.
50% travel required.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off including 4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

Education

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent

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6d ago

Technical Support Technician

KVH Industries, Inc. Bristol, RI

Bristol, RI

6d ago

Full time Customer Support Field It Support Hardware Support

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Job Description

KVH Industries, Inc. provides technical support for a global, always-on network environment. In this onsite role in Bristol, RI, you will help keep KVH’s VSAT network and third-party networks performing reliably through monitoring, diagnostics, incident support, and network maintenance.

What you’ll do

You will deliver technical support to KVH partners and their customers, with day-to-day work focused on network health and customer incident resolution. Network Operations is a 24X7X365 responsibility, and you will follow established network operating procedures when working with network infrastructure partners.

Monitor network performance and take corrective action when network health requires it
Diagnose and resolve customer incidents using strong technical diagnostic skills
Maintain system configuration and keep accurate maintenance logs
Use case management tools to manage customer issues to successful outcomes
Maintain and support KVH system components by servicing VSAT antennas and mobile terminal hardware
Build deep knowledge of KVH network design, terminal designs, deployment, and ongoing functionality and maintenance
Know how to initiate a field service plan for a hardware failure
Coordinate with regional KVH sales and service offices, global partners, and customers to maintain a high level of customer service
Participate in other duties as assigned

What you bring

AS degree in computer science, information systems, network management, or engineering
Prior military experience in communications or an adequate level of prior experience can be substituted for an AS degree
3+ years of experience in network management, field service support, or technical support
Proficiency with Microsoft Office
Prior experience with Salesforce Service Cloud is preferable
Excellent customer management and communication skills
Ability to facilitate problem solving with coworkers and customers
Strong organization skills with attention to detail and accuracy
Ability to travel on occasion and work scheduled weekdays, evenings, nights, or weekends

Why KVH

Generous paid time off
Tuition reimbursement
Medical, dental, and vision coverage
Life insurance
Flexible/health spending account
Employee stock purchase program
Retirement plan

Technologies: Microsoft Office, Salesforce Service Cloud

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11d ago

Field Technical Support

HP Round Lake, IL

Round Lake, IL

11d ago

$25 - $38/hr Full time Customer Support End User Support Field It Support

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Job Description

HP is seeking a Field Technical Support professional to deliver on-site technical assistance for end users and authorized print service providers in Illinois. In this role, you will provide software and hardware services, combining reactive support with proactive monitoring to meet SLA expectations and maintain customer satisfaction.

This position supports post-sales technical delivery across designated hardware and software platforms, with an emphasis on timely issue resolution, documentation, and continuous operational improvement in collaboration with internal teams.

What you’ll be responsible for

Maintain a high level of customer satisfaction, supporting HP Total Customer Experience while contributing to revenue growth, profitability, and account retention.
Manage customer-relation issues promptly and appropriately, ensuring concerns are resolved and escalated according to established protocols.
Deliver comprehensive technical services, including post-sales support and service delivery, while addressing application issues for both remote and local accounts across standard and specialized systems.
Lead direct post-sales technical support for end users and HP’s authorized service providers, resolving technical challenges on assigned hardware and software environments.
Use proactive monitoring methods and tools to identify opportunities to prevent problems and improve customer experiences.
Maintain departmental documentation for work orders, software, inventory, and other required paperwork.
Align day-to-day work with team strategy, collaborate to enhance operations, and implement process improvements that standardize processes globally.
Follow established standards, support data confidentiality, and execute business processes using independent judgment.
Complete process-oriented assignments, share technical information, and support departmental operational plans.
Identify and solve a variety of issues while completing daily tasks with forward planning and minimal supervision.

Minimum requirements

High School Diploma/General Education Diploma (GED)/Higher Secondary education, or commensurate work experience demonstrating competence.
Typically 4-6 years of related work experience, preferably including servicing digital printing equipment, technical customer support, on-site customer support, Mission Critical systems experience, or troubleshooting Mechanical and Electrical subsystems in a related field.

Knowledge and skills

Automation
Chemistry
Commissioning
Customer Relationship Management (CRM)
Customer Support
Electrical Engineering
Electromechanics
Electronics
Environment Health And Safety (EHS)
Field Service Management
Hand Tools
Key Performance Indicators (KPIs)
Operating Systems
Preventive Maintenance
Process Improvement
Safety Standards
Technical Services
Technical Support
Technical Training

Compensation and schedule

Location: Illinois (onsite)
Pay range (US candidates only): $25.00 to $38.10 per hour
Schedule: Full time
Shift premium: No shift premium (United States of America)
Travel: 50%
Relocation: No

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

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13d ago

Technical Support - Tier 1

LLoyd Staffing Red Hook, NY

Red Hook, NY

13d ago

$25 - $32/hr Full time Equipment Support Field It Support Information Technology (IT)

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Job Description

This Tier 1 Technical Support role supports election site operations by helping keep poll site technology functioning reliably. You will troubleshoot equipment and systems, coordinate with election staff and poll workers, and share timely updates with supervisors as issues arise.

Location

Red Hook, NY (onsite)

Compensation

USD 25 - 32 per hour

Role Summary

Provide Tier 1 technical support for election site operations and technology needs. The position focuses on maintaining poll site equipment readiness, addressing technical incidents, troubleshooting problems that affect poll operations, and communicating changes or urgent issues to election leadership and supervisors.

Responsibilities

Set up, maintain, and support poll site equipment to support operational readiness
Respond to technical incidents and troubleshoot issues affecting poll site operations
Collaborate with election staff and poll workers to resolve equipment concerns
Communicate updates, changes, and urgent issues to supervisors as needed

Requirements

Understanding of computer hardware and software systems
Experience troubleshooting technology issues and identifying root causes
Strong organizational skills with attention to detail and the ability to manage multiple priorities
Effective communication skills and the ability to work collaboratively with others

Benefits

Opportunity to support critical election operations
Hands-on experience with technology, equipment, and troubleshooting
Collaborative environment working with election staff and poll workers
Exposure to a fast-paced, service-oriented assignment

Assignment Details

Support a client with election site operations and technology support
Help ensure poll site equipment remains operational and that issues are resolved quickly to support a smooth voting experience
The assignment may appeal to candidates who prefer hands-on technical support and participation in a high-visibility project

How to Apply

Apply now or send your resume to Lloyd Staffing.

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13d ago

Field Technical Support Representative

HP San Francisco, CA

San Francisco, CA

13d ago

$22 - $28/hr Full time Customer Service Customer Support Field It Support

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Job Description

The Field Technical Support Representative provides tailored post-sales software services to local accounts in California, handling service and technical inquiries while using proactive monitoring to help prevent issues. The role also supports troubleshooting across IT infrastructure under supervision and established standards.

Location and Work Setup

Location: California (onsite)
Work schedule: Full time
Shift: No shift premium (United States of America)
Travel: 100%
Relocation: No
Selected candidate location requirement: Chico/Redding, California

Compensation

Salary: USD 22 to 28 per hour

Key Responsibilities

Maintain a high level of customer satisfaction by clarifying customer requirements and ensuring fulfillment.
Address customer-relation concerns promptly and appropriately, resolving issues and escalating them according to established protocols.
Deliver comprehensive post-sales and service delivery support tailored for local accounts using standard systems.
Respond to inquiries across service, product, technical topics, and customer relations with accurate, valuable information.
Use proactive monitoring procedures and tools to identify opportunities to prevent problems.
Analyze, troubleshoot, and resolve issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
Complete routine to moderately complex assignments and contribute suggestions for continuous improvement, while building job skills and familiarity with company policies.
Follow established company, legal, and regulatory standards, ensuring confidentiality when handling company data.
Support operational plans at the department level, assist with implementing new processes, and share technical information with colleagues and clients.
Solve defined problems using established procedures and perform basic technical, administrative, or operative tasks under direct instruction and close supervision.

Required Qualifications

Education: High School Diploma/General Education Diploma (GED)/Higher Secondary education (or commensurate work experience)
Minimum experience: 2 years
Typical experience range: 2-4 years of work experience
Preferred background: Experience in HP products within a customer base, account management, computer customer support, on-site customer support, Mission Critical, systems experience, or a related field
Competence requirement: Equivalent demonstrated competence is acceptable in lieu of education

Knowledge and Skills

Customer Relationship Management, Customer Support, Technical Support, Technical Services, Technical Training
Preventive Maintenance, Process Improvement, Field Service Management
Operating Systems, Test Equipment
Safety Standards, Environment Health And Safety
Hand Tools, Electronics, Electromechanics, Electrical Engineering
Automation, Commissioning, Key Performance Indicators (KPIs), Learning-related strengths reflected in Process Improvement and Technical Training
Additional areas noted: Chemistry, Electromechanics, Electronics

Cross-Org Skills

Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact, Scope, and Complexity

This role impacts the immediate team and contributes as an informed team member, providing analysis of information and limited project direction input. Work is typically routine to moderately complex, involving basic problem resolution.