Support Jobs in Bristow, OK

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IT Support Specialist II

Kratos Defense Bristow, OK

Bristow, OK

Today

Full time Application Support End User Support Hardware Support

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Job Description

The IT Support Specialist II role supports onsite and remote users at a Bristow, OK facility by troubleshooting and resolving technical issues across end-user devices, network services, and peripherals. The position includes Windows 11 desktop and laptop configuration and ticket-based service desk work.

Location

Bristow, OK (onsite)

Key Responsibilities

Provide front-line onsite and remote technical support to identified locations, troubleshooting hardware and standardized and proprietary applications, telephones, mobile devices, VPN connectivity, printers, telephony, and network connectivity.
Configure, deploy, and maintain Windows 11 desktop and laptop computers in an enterprise environment.
Coordinate, troubleshoot, and resolve incoming tickets, phone call requests, and walk-up support needs.
Provide priority support to senior leadership, including deadline-driven and after-hours support when required.
Use the IT Service Desk electronic ticketing system to open, close, resolve, escalate, and track user requests in line with department procedures.
Monitor the ticket queue and distribute tickets to the appropriate department or assigned resource.
Resolve assigned tickets and escalate requests that fall outside the scope of the role to the appropriate IT team members and/or vendor support.
Manage user accounts, shared resources, and group memberships.
Support multiple organizational segments and build technical knowledge relevant to those areas.
Provide access and connectivity support to external customers when needed.
Notify leadership of site changes that may impact volume, escalation activity, major outages, server issues, major moves, and/or staffing issues.
Maintain open and professional working relationships with leadership, the user community, and peers.
Serve as an onsite IT resource for other IT departments and assist with team maintenance and deployment efforts, including occasional after-hours support.
Configure, deploy, upgrade, wipe, and repurpose mobile devices following established procedures.
Maintain site IT desktop hardware and peripherals, including procurement and recycling or destruction according to department process.
Perform other duties as assigned.

Required Qualifications

Minimum 2 years of experience.
Bachelor’s degree.
Ability to write and maintain SQL reports is preferred.
Ability to perform assigned duties including computer skills.
Ability to maintain sensitive and confidential information in accordance with company and government requirements.
Effective communication and interaction with peers, supervisors, and the public while following company policies.
Willingness and ability to learn and use company technology, including training and reviewing and signing policies and procedures (including benefits enrollment and related changes).
Ability to read, understand, and follow instructions.
Ability to work in a fast-paced environment and keep job-relevant knowledge up to date.
Networking experience, including troubleshooting wired and wireless connections and basic VPN connectivity issues.
Current CompTIA A+ or Security+ certification, and/or ITLv4 preferred.

Technology Stack

Windows 11
Office 365
Adobe products
VPN
Smartphone
SQL
IT Service Desk electronic ticketing system
MFPs/printers
Telephones and telephony
Network connectivity
Mobile devices
CompTIA A+, Security+, ITLv4

Benefits

Medical, Dental & Vision Insurance Coverage
Life/ADD & Short/Long Term Disability Insurance
401(k) Savings Plan
Employee Stock Purchase Plan (ESPP)
Paid Time-Off (PTO)
Holidays
Education Reimbursement

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment and Physical Requirements

Office/Work Station/Shop Floor environments
Ability to stand and sit for long periods of time
Ability to perform repetitive motion (keyboarding, mouse, phones)
Ability to lift up to 10 lbs.

Travel

Domestic and international travel to other CTS sites as needed.

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