Support Jobs in Broomall, PA

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1mo ago

Level 2 Help Desk Technician (MSP Experience Required)

CrafTech Computer Solutions Broomall, PA

Broomall, PA

1mo ago Closed

$50k - $60k/yr Full time Active Directory Azure Active Directory Connectwise

This position is no longer accepting applications (closed Jul 23, 2026).

Job Description

At CrafTech Computer Solutions, we offer a competitive salary, comprehensive benefits, and a collaborative, growth-oriented team. This on-site Level 2 Help Desk position in Broomall, PA supports MSP clients with remote IT assistance, including Microsoft 365, Azure AD, ConnectWise Manage, and NinjaRMM, with ongoing training and clear opportunities for career advancement.

Benefits

Competitive salary based on experience
Paid vacation and holidays
Paid time off
401(k) plan eligibility after one year of employment
401(k) matching
Employer-paid health insurance benefits following the initial 90-day employment period
Health insurance
Dental insurance
Vision insurance
Ongoing technical training and certification opportunities
Career advancement opportunities
Collaborative and supportive team environment

Responsibilities

Respond to support requests via phone, email, and the ticketing system in a timely manner
Diagnose and resolve Windows desktop and laptop issues
Administer Microsoft 365 services including Outlook, Exchange Online, Teams, OneDrive, and SharePoint
Manage Azure Active Directory user accounts, permissions, and security groups
Diagnose and resolve printer, networking, and connectivity problems
Configure workstations, install software, and perform system setups
Monitor client environments with NinjaRMM
Document all work and maintain accurate ticket notes in ConnectWise Manage
Escalate complex issues to senior engineers when needed
Follow MSP best practices for communication and ticket management
Provide exceptional remote support across multiple clients with professionalism

Requirements

Minimum 2 years MSP experience
Experience using ConnectWise Manage or comparable
Experience using NinjaRMM or comparable
Strong knowledge of Microsoft 365 administration and support
Experience with Azure AD / Entra ID user management
Strong troubleshooting skills for Windows 10 and Windows 11
Experience supporting printers, scanners, and peripheral devices
Understanding of TCP/IP, DNS, DHCP, VPNs, and basic networking concepts
Excellent verbal and written communication skills
Ability to multitask and prioritize in a fast-paced MSP environment

Technologies

ConnectWise Manage
NinjaRMM
Microsoft 365
Azure Active Directory (Azure AD)
Entra ID
Outlook
Exchange Online
Teams
OneDrive
SharePoint
Windows 10
Windows 11
3CX
Broadvoice

Work Location

This position is fully in-office in Broomall, PA.

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