Connectwise

Connectwise Support Jobs

13 jobs found

Today

Service Desk Coordinator

Elevate Technology Solutions Brockton, MA

Brockton, MA

Today

$55k - $75k/yr Full time Connectwise Contact Center CRM

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Job Description

Elevate Technology Solutions invites you to join a collaborative, client-focused team in Brockton, MA, offering a hybrid work arrangement and a competitive annual salary of USD 55,000 - 75,000 per year. The Service Desk Coordinator serves as the central liaison between clients and our technical support teams, overseeing the flow of service requests and coordinating technician schedules to ensure a smooth, high-quality experience from initial contact through resolution.

Responsibilities

Act as the main point of contact for client support requests received by phone, email, or the ticketing system.
Capture, categorize, and document incidents and service requests with precise detail.
Assess urgency and business impact to route requests in alignment with SLAs.
Plan and coordinate technician schedules to maximize resource use and response speed.
Monitor ticket queues, aging, and SLA metrics, escalating issues as needed.
Arrange onsite visits, maintenance tasks, and project-related work while keeping clients and technicians informed.
Perform quality checks on service tickets to ensure complete documentation, accurate time tracking, and clear client communications.
Maintain regular updates with clients regarding ticket status, scheduled work, and next steps.
Identify opportunities to improve processes and propose solutions that enhance service delivery and efficiency.
Adhere to and implement established service desk processes, procedures, and best practices.

Requirements

Strong customer service and relationship management skills.
Excellent verbal and written communication abilities.
Exceptional organizational, scheduling, and multitasking capabilities.
Strong attention to detail and follow-through.
Ability to prioritize competing demands in a fast-paced environment.
Experience with ticketing, dispatching, or scheduling systems.
Familiarity with IT terminology and technical support environments.
Ability to collaborate across teams while maintaining a customer-first mindset.
High School Diploma or equivalent required.
Associate or Bachelor’s degree in Information Technology or a related field preferred.

Technologies

ConnectWise

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Today

IT Support Services I-Help Desk

Courser Employment Services LLC Sheboygan Falls, WI

Sheboygan Falls, WI

Today

$44k - $46k/yr Full time Active Directory Cloud Platforms Cloud Solutions

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Job Description

This on-site IT help desk role provides frontline technical assistance and troubleshooting for hardware, software, and network issues in a fast-paced environment.

Responsibilities

Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs
Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers
Install, configure, and update operating systems, software, and hardware for new and existing users
Manage client user accounts, including setting up new accounts, handling password resets, and managing permissions
Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues
Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference
Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions
Collaborate with other IT team members and escalate complex issues to senior engineers as needed
Support IT projects such as system upgrades, software deployments, and network expansions
Ensure security measures are followed to protect the integrity of data and systems
Maintain compliance with all company policies and procedures
Answer phone calls and triage issues
Other duties as assigned

Requirements

2+ years of experience in Microsoft networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, PowerShell, and technical process and procedure documentation
Excellent verbal and written communication skills, with the ability to effectively engage internal and external customers
Strong computer proficiency with MS Office (Word, Excel, Outlook)
Ability to work under pressure, meet deadlines, and maintain a positive attitude while delivering exemplary customer service
Capability to work independently and complete assignments within prescribed instructions, routines, and standards
High School diploma or GED required; Associate degree preferred

Technologies

ConnectWise
AWS
Azure
Google Workspace
PowerShell
Active Directory
Group Policy
Microsoft Office (Word, Excel, Outlook)
CompTIA A+
CompTIA Network+
Microsoft Certified Solutions Associate (MCSA)
MS-900

Benefits

Competitive benefits package, including medical, dental, vision, and life insurance
401k match
Unlimited vacation time*
Paid sick time
10 Holidays including your Birthday and a Floating Holiday
Healthy Lifestyle reimbursement
Amazon Prime reimbursement
40 Hours for Volunteer Time
Paid parental leave
Reimbursement for ongoing education and certifications
Learning and development programs
Unlimited vacation time after completing one full year of employment; first year includes 10 vacation days

About Courser

Courser accelerates the growth of IT service provider companies by building dynamic partnerships. The organization emphasizes teamwork, service, growth-mindedness, trust, and innovation to deliver impactful solutions and excellent customer experiences in a fast-paced IT environment.

Why you will love working here

Courser prioritizes personal and professional development with best-in-class training, mentorship, and clear advancement paths
A culture of innovation that encourages challenging the status quo
Nationwide teams enable broad knowledge sharing and collaborative growth

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4d ago

Help Desk Technician

KELLEY CREATE Boise, ID

Boise, ID

4d ago

$22 - $28/hr Full time Active Directory Application Support Citrix

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Job Description

Kelley Create is seeking a Help Desk Technician in Boise, Idaho. This onsite role offers an hourly range of $22 to $28 and a pathway to growth through ongoing training. You will provide frontline IT support for client end users, diagnose and repair issues, perform planned system maintenance, and handle Tier I/II requests across Microsoft applications and related hardware and software.

Benefits

Medical Insurance
Dental/Vision Insurance
Life Insurance
Flexible Spending Account Options
Supplemental insurance
401K with company match
Profit Sharing upon goal attainment
Paid Time Off
Paid Holidays
Ongoing training opportunities

Responsibilities

Provide IT support for Microsoft core business applications and operating systems
Assist with disaster recovery solutions
Deliver basic network support including WAN/LAN connectivity, routers, firewalls, and security
Implement and support basic remote access solutions such as VPN, Terminal Services, and Citrix
Monitor remote management system alerts and respond via service tickets
Maintain and review system documentation in ConnectWise
Communicate with customers professionally, keeping them informed of incident progress and changes or outages
Enhance customer service, perception, and satisfaction
Coordinate with the Service Desk Dispatcher to route requests to the appropriate resource
Escalate requests requiring engineer-level support
Log time and expenses in ConnectWise per procedures
Complete assigned training materials and ConnectWise University coursework
Progress project tickets and phases in ConnectWise as directed by a Project Manager
Record all work as service or project tickets in ConnectWise
Maintain positive, cooperative relationships with coworkers, supervisors, and other team members
Other duties as assigned

Technologies

ConnectWise
VPN
Terminal Services
Citrix
Microsoft Exchange
Microsoft Active Directory
Windows XP, 7, 8, 10
Windows Server SBS, 2008 R2, 2012
ConnectWise University

Requirements

Minimum of one year of experience in an IT bench, support, or consulting role
Minimum of one year of experience with Microsoft Exchange and Microsoft Active Directory
Minimum of one year of experience configuring, setting up, and troubleshooting LAN and WAN
Minimum of one year of experience delivering excellent service to end users
Reliable transportation
Proficiency with Microsoft Word, Excel, and Outlook
Proficiency with email communications
Ability to read and interpret documents, write routine reports, and present information to customers or vendors
Basic math skills including rate, ratio, percent, and data interpretation
Ability to follow written or verbal instructions and solve problems in standardized situations

Competencies

Customer Focus
Communication Skills
Problem-Solving Skills
Time Management
Adaptability

Skills and Abilities

Strong commitment to exceptional customer service
Ability to act with urgency while maintaining accuracy
Able to multi-task effectively in a fast-paced environment
Positive, clear, and efficient communicator
Ability to work independently and as part of a team
Capability to organize and present information to groups
Ability to align solutions with client needs
Willingness to work after-hours and on-call shifts
Technical skills in hardware setup and troubleshooting
Experience with Windows operating systems and Windows Server versions
Typing proficiency and familiarity with MS Office and Internet

Physical Requirements

Frequent in-person, phone, and computer-based communication with coworkers, customers, and vendors
Regular travel to client sites by motor vehicle
Exposure to outdoor elements during travel
Frequent sitting or standing for extended periods
Prolonged computer use for documentation and troubleshooting
Work in a well-lit, controlled environment
Regular computer viewing and data entry
Occasional bending, stooping, kneeling, or climbing to install or move equipment
Occasional lifting of up to 50 pounds

Equal Opportunity Employer

Kelley Create is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or veteran status. This policy applies to all lawful aspects of employment.

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6d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Philadelphia, PA

Philadelphia, PA

6d ago

$55k - $65k/yr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

The Tier 2 IT Helpdesk Technician will provide on site escalated support and end user assistance in a Windows and macOS environment from our Philadelphia, PA location. The role emphasizes thorough troubleshooting, proactive documentation, and collaboration with IT teams on ongoing projects.

Responsibilities

Take ownership of escalated Tier 1 tickets that require deeper investigation, including software conflicts, connectivity issues, and account or permission problems
Deliver hands on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS
Create, modify, and disable user accounts in Active Directory and Microsoft 365, including mailbox and distribution list management and licensing
Diagnose basic LAN, Wi Fi, VPN access, and other networking issues; escalate complex network faults as needed
Image, configure, and deploy laptops and desktops; manage devices via Intune or comparable MDM solutions
Troubleshoot Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive for end users
Document all work thoroughly, update knowledge base articles, and contribute to standard operating procedures
Escalate to Tier 3 with clear, detailed handoff notes to accelerate resolution
Support IT initiatives including hardware refreshes, software rollouts, and office moves

Requirements

2 to 4 years of experience in IT support or helpdesk roles
Solid troubleshooting skills across Windows 10 and Windows 11 environments
Working knowledge of Active Directory including user and group management, password resets, and OU structure
Hands on experience with Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive
Familiarity with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, or Splashtop
Understanding of basic networking concepts including IP addressing, DNS, DHCP, VPN, and VLANs
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar
Strong communication skills and the ability to explain technical issues clearly to non technical users

Technologies

Windows 10/11
Active Directory
Microsoft 365
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
macOS
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk

Preferred Qualifications

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD Entra ID and hybrid identity environments
Basic PowerShell knowledge for administrative tasks
Experience supporting a multi site or remote workforce

Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Who You Are

Patient and people oriented, understanding the stress of tech issues for users
Methodical with a structured approach to troubleshooting and verification of resolution
Dependable and trustworthy in supporting teammates and users
Eager to learn and adapt to evolving technology and processes
Clear communicator capable of detailed ticket notes and calm user guidance

Compensation

Salary range: USD 55,000–65,000 per year, depending on experience.

What We Offer

Health, dental, and vision insurance
401(k) with company matching
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative and supportive team environment
Clear path to progression to Tier 3 or Systems Administrator roles
Parental leave
Life insurance

Work Location

Onsite in Philadelphia, PA

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20d ago

Senior Help Desk Technician

M3 Networks Southlake, TX

Southlake, TX

20d ago

$55k - $75k/yr Full time Azure Business Systems Cisco

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Job Description

M3 Networks offers a flexible hybrid work environment in Southlake, TX, with a competitive salary of $55,000 – $75,000 per year and a comprehensive benefits package. Our culture emphasizes collaboration, proactive service, and steady growth. The Senior Help Desk Technician (Level 3) provides advanced troubleshooting, acts as an escalation point, and drives proactive service delivery through ConnectWise ticketing, automation, and reporting.

Responsibilities

Manage and document service tickets in ConnectWise Manage, with timely updates and a minimum of nine hours per day logged as Resolution Notes.
Leverage ConnectWise Automate to streamline repetitive tasks, run remote scripts, monitor networks, and implement proactive measures to reduce incidents.
Maintain frequent, professional client communication via ConnectWise, provide status updates, manage expectations, and address escalations promptly.
Install, configure, and troubleshoot on prem and cloud servers ( AWS, Azure ), virtualized environments ( Hyper-V, VMware ), and hybrid infrastructures.
Configure secure remote access solutions (VPN, RDP, MFA) and optimize firewall settings to ensure secure connections.
Implement and manage backup solutions using ConnectWise and third‑party tools, ensuring recovery plans meet RTO and RPO targets.
Provision and manage Microsoft 365 and Google Workspace accounts, troubleshoot mail flow, configure security settings ( SPF, DKIM, DMARC ), and assist with migrations and hybrid setups.
Implement anti phishing, anti spam, and compliance policies within Microsoft 365 Defender and similar tools to maintain secure communication.
Provide remote and onsite support for Windows and macOS, addressing hardware, software, and connectivity issues as needed.
Deploy and monitor endpoint protection and patch management to keep systems secure and compliant.
Design and maintain Hyper‑V and VMware environments, including high availability, load balancing, and performance tuning.
Configure and manage SAN, NAS and other storage solutions with data deduplication, encryption, and replication strategies.
Configure, manage, and troubleshoot firewall solutions (SonicWALL, Cisco, Fortinet) including SD‑WAN and VPNs.
Implement IDS/IPS, web filtering, and other modern security measures to strengthen network protection.
Optimize WAN performance, configure VLANs, and set QoS for voice and data traffic.
Manage public and hybrid cloud resources in AWS and Azure, focusing on cost optimization, scaling, and performance monitoring.
Use PowerShell and Python to automate tasks across Windows Server, Microsoft 365, and cloud platforms for efficiency.
Document configurations, changes, and troubleshooting steps comprehensively in ConnectWise and other systems.
Monitor and enforce regulatory compliance (HIPAA, GDPR) and internal security policies.
Provide regular client reporting on system health, incident response, and project status with clear optimization insights.
Provide 24/7 proactive monitoring and rapid response using RMM tools such as ConnectWise Automate.
Conduct network health checks, vulnerability assessments, and patch management to prevent downtime.
Own complex issues, perform root cause analysis, and implement long‑term fixes to reduce recurrence.
Engage with clients as a trusted advisor to align IT strategies with business objectives.
Support pre‑sales engineering by offering technical expertise, assessing requirements, and designing solutions.

Requirements

Expert proficiency with ConnectWise Manage and ConnectWise Automate.
Strong understanding of networking, server administration, and cloud platforms (Azure and AWS).
Knowledge of cybersecurity frameworks and best practices.
Exceptional project management skills with the ability to oversee technical projects from start to finish.
Excellent verbal and written communication for client‑facing interactions.
5+ years of experience in a Managed Service Provider or similar help desk environment.
Certifications such as CompTIA Network+ or Security+ or equivalent.
Proven track record of delivering technical solutions and maintaining high client satisfaction.

Technologies

ConnectWise Manage
ConnectWise Automate
AWS
Azure
Hyper‑V
VMware
VPN
RDP
MFA
Microsoft 365
Google Workspace
Microsoft 365 Defender
SonicWALL
Cisco
Fortinet
SAN
NAS
PowerShell
Python
Windows Server
IDS/IPS
Web filtering
SD‑WAN
VLAN
QoS

Benefits

Salary range: $55,000 to $75,000 annually, commensurate with experience
Health, dental, and vision insurance
Paid time off
401(k) and 401(k) matching
Flexible schedule
Referral program

Hiring Process

Submit your application
Video interview (about 20 minutes)
Technical assessment (30 minutes to 1 hour)
Receive and accept an offer

Work Location

Hybrid work arrangement with 80% remote and 20% onsite presence in Southlake, TX 76092.

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21d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Scranton, PA

Scranton, PA

21d ago

$55k - $65k/yr Full time Active Directory Computer Skills Connectwise

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Job Description

Tier 2 IT Helpdesk Technician position at Bedrock Technology, on-site in the Scranton/Jessup, PA area, handling escalated IT issues and supporting Windows/macOS, Microsoft 365, and endpoint deployment.

Responsibilities

Own escalated Tier 1 tickets that require deeper investigation, including software conflicts, connectivity problems, and access or permission issues.
Provide hands-on and remote assistance to end users for hardware, software, printers, mobile devices, and peripherals across Windows and macOS platforms.
Administer user accounts in Active Directory and Microsoft 365, including creation, modification, disabling, mailbox management, distribution lists, and licensing.
Diagnose basic LAN and Wi-Fi connectivity issues and VPN access problems; escalate advanced network faults as needed.
Image, configure, and deploy laptops and desktops; manage devices via Intune or other MDM solutions.
Troubleshoot Microsoft 365 apps including Outlook, Teams, SharePoint, and OneDrive for end users.
Maintain thorough ticket records, contribute to knowledge base articles, and help develop team standard operating procedures.
Escalate appropriately to Tier 3 when necessary, supplying clear handoff notes to speed up resolution.
Assist with IT projects such as hardware refresh cycles, software rollouts, and office relocations.

Requirements

Two to four years of experience in IT support or helpdesk roles.
Solid troubleshooting skills across Windows 10 and Windows 11 environments.
Working knowledge of Active Directory, including user and group management, password resets, and OU structure.
Hands-on experience with Microsoft 365 apps such as Outlook, Teams, SharePoint, and OneDrive.
Proficiency with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, and Splashtop.
Understanding of core networking concepts including IP addressing, DNS, DHCP, VPNs, and VLANs.
Experience using ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or equivalent.
Strong communication skills with the ability to explain technical issues clearly to non-technical users.

Technologies

Windows 10
Windows 11
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
macOS
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk
VPN

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time off
Parental leave
401(k) with company match
Certification reimbursement and professional development support

Location

Jessup, PA

Employment Type

Full-Time

Salary

USD 55,000 - 65,000 per year

Work Location

In person

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21d ago

Tier 2 IT Helpdesk Technician

Bedrock Technology Jessup, PA

Jessup, PA

21d ago

$55k - $65k/yr Full time Active Directory Azure Active Directory Cloud Platforms

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Job Description

Bedrock Technology is seeking a Tier 2 IT Helpdesk Technician for on site work in the Jessup, PA area. This role handles escalations from Tier 1, delivers end-user support, and manages Active Directory and Microsoft 365. The position offers a competitive USD 55,000 to 65,000 per year, a comprehensive benefits package, and a clear path to grow into Tier 3 or Systems Administrator roles within a collaborative, supportive team.

Benefits

Competitive salary based on experience
Health, dental, and vision insurance
401(k) with company match
PTO and paid holidays
Certification reimbursement and professional development support
Collaborative, supportive team environment
Clear path to grow into Tier 3 / Systems Administrator roles
Life insurance
Parental leave
Vision insurance
Professional development assistance

Responsibilities

Own escalated Tier 1 issues that require deeper investigation, including software conflicts, connectivity problems, and account or permission concerns
Provide hands-on and remote support for hardware, software, printers, mobile devices, and peripherals across Windows and macOS
Create, modify, and disable Active Directory and Microsoft 365 accounts; manage mailboxes, distribution lists, and licensing
Diagnose basic LAN and Wi Fi connectivity and VPN issues; escalate complex network faults as needed
Image, configure, and deploy laptops and desktops; manage devices through Intune or similar MDM platforms
Troubleshoot Outlook, Teams, SharePoint, OneDrive, and other Microsoft 365 applications for end users
Log tickets thoroughly, update knowledge base articles, and contribute to team SOPs
Escalate intelligently to Tier 3 and provide clear, detailed handoff notes to speed resolution
Support IT initiatives such as hardware refreshes, software rollouts, and office moves

Requirements

2 to 4 years of IT support or helpdesk experience
Solid troubleshooting skills in Windows 10 and Windows 11 environments
Working knowledge of Active Directory including user and group management, password resets, and OU structure
Hands-on experience with Microsoft 365 — Outlook, Teams, SharePoint, OneDrive
Familiarity with remote support tools such as ScreenConnect, TeamViewer, ConnectWise, or Splashtop
Understanding of basic networking concepts — IP addressing, DNS, DHCP, VPN, VLANs
Experience with ticketing systems such as ConnectWise, ServiceNow, Jira, Freshservice, Zendesk, or similar
Strong communication skills and the ability to explain technical issues clearly to non technical users

Technologies

Windows 10/11
macOS
Active Directory
Microsoft 365
Outlook
Teams
SharePoint
OneDrive
ScreenConnect
TeamViewer
ConnectWise
Splashtop
Intune
Azure AD / Entra ID
PowerShell
Jira
ServiceNow
Freshservice
Zendesk

Certifications

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Fundamentals (MS-900)
ITIL Foundation
HDI Support Center Analyst

Preferred qualifications

Experience with Intune or another MDM/endpoint management platform
Familiarity with macOS support
Exposure to Azure AD / Entra ID and hybrid identity environments
Basic PowerShell knowledge for common admin tasks
Experience supporting a multi-site or remote workforce

Who you are

Patient and people focused, recognizing that tech issues can be stressful for users
Methodical, troubleshooting systematically and following through to ensure resolution
Dependable, someone teammates and users can rely on
Eager to learn, staying current with technology and seeking improvement opportunities
Clear communicator, able to explain technical details in plain language