Support Jobs in Burton, MI

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Help Desk/Desktop Support Analyst

Robert Half Burton, MI

Burton, MI

Today

$33 - $38/hr Contract Active Directory End User Support Help Desk

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Job Description

On-site, short-term contract Help Desk/Desktop Support Analyst role in Burton, MI, supporting internal users with day-to-day technology needs. This position focuses on front-line assistance for Windows 10 desktop and access issues, with the support you need to keep service desk workflows moving and users productive. Enjoy a straightforward, five-days-per-week onsite schedule and access to insurance and retirement benefits.

Benefits

Medical, vision, dental, and life and disability insurance
401(k) plan

Responsibilities

Deliver front-line technical assistance for end users with workstation, login, printing, and network connectivity issues.
Resolve support requests using remote troubleshooting or by providing onsite help at user locations as needed.
Manage and update service desk tickets, keeping documentation current, prioritizing effectively, and closing issues in a timely manner.
Support user account access and handle password-related requests in Active Directory.
Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions.
Escalate more complex incidents when required, while maintaining clear communication with users and internal stakeholders.
Install, configure, and support standard desktop hardware and software used across the organization.

Requirements

Experience providing help desk or desktop support in an IT environment.
Working knowledge of Active Directory for user account support and password administration.
Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows systems.
Ability to troubleshoot desktop, printer, login, and internet connectivity issues.
Familiarity with service desk ticketing processes and issue tracking best practices.
Strong communication skills to support users clearly and effectively.
Availability to work onsite five days per week in Michigan.

Location: Burton, MI (onsite)
Compensation: USD 33 to 38 per hour
Job type: Contract

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