Help Desk/Desktop Support Analyst

On-site, short-term contract Help Desk/Desktop Support Analyst role in Burton, MI, supporting internal users with day-to-day technology needs. This position focuses on front-line assistance for Windows 10 desktop and access issues, with the support you need to keep service desk workflows moving and users productive. Enjoy a straightforward, five-days-per-week onsite schedule and access to insurance and retirement benefits.

Benefits

• Medical, vision, dental, and life and disability insurance
• 401(k) plan

Responsibilities

• Deliver front-line technical assistance for end users with workstation, login, printing, and network connectivity issues.
• Resolve support requests using remote troubleshooting or by providing onsite help at user locations as needed.
• Manage and update service desk tickets, keeping documentation current, prioritizing effectively, and closing issues in a timely manner.
• Support user account access and handle password-related requests in Active Directory.
• Diagnose desktop and laptop problems in Microsoft Windows 10 environments and apply effective solutions.
• Escalate more complex incidents when required, while maintaining clear communication with users and internal stakeholders.
• Install, configure, and support standard desktop hardware and software used across the organization.

Requirements

• Experience providing help desk or desktop support in an IT environment.
• Working knowledge of Active Directory for user account support and password administration.
• Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows systems.
• Ability to troubleshoot desktop, printer, login, and internet connectivity issues.
• Familiarity with service desk ticketing processes and issue tracking best practices.
• Strong communication skills to support users clearly and effectively.
• Availability to work onsite five days per week in Michigan.

Location: Burton, MI (onsite)
Compensation: USD 33 to 38 per hour
Job type: Contract