Camas, WA

Support Jobs in Camas, WA

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Today

Help Desk Support Technician

nLIGHT Camas, WA

Camas, WA

Today

$22 - $31/hr Full time Active Directory Audio/video Conferencing End User Support

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Job Description

nLIGHT is seeking an IT Help Desk Support Technician to be the first point of contact for staff who need help. This onsite role in Camas, WA supports day-to-day technology across software, hardware, and operating systems for both onsite and cloud-based environments, with an added on-call rotation and occasional travel between locations.

You will help keep internal teams productive by troubleshooting desktop and device issues, supporting enterprise applications, managing user access, and documenting resolutions in Jira SM. If you enjoy hands-on problem solving and clear communication in a team environment that values mutual respect and trust, this position can be a strong fit.

What you’ll do

Provide user assistance for Windows 11, Windows 10, Windows 7, and Windows XP.
Deliver technical support remotely, online, and face to face.
Run diagnostic tests and perform hardware troubleshooting, modification, or repair at the board or component level.
Support desktop, laptop, and mobile device systems, including desktop/laptop hardware troubleshooting and implementation.
Manage user accounts, computers, and groups in Active Directory and Office 365.
Maintain and support Audio/Video conferencing systems.
Resolve service requests and document work in the Jira SM ticket tracking system, including follow-up to help ensure a positive resolution.
Provide support for enterprise applications such as Office 365, SharePoint, and other software.
Provide direct technical support to executive staff when needed.
Troubleshoot basic networking as part of issue resolution.
Work in office settings and support environments including the factory floor and cleanroom (including gowning up and supporting within a FAB).
Handle confidential and sensitive IT matters with discretion.
Lift objects up to 30 lbs as required for the role.

Technologies you’ll use

Windows 11, Windows 10, Windows 7, Windows XP
Active Directory, Office 365, SharePoint
Jira SM
Audio/Video conferencing systems

What you bring

Enthusiasm to learn new skills and deliver excellent service to internal customers.
A+ or comparable hardware certification is desired.
A college or IT trade school degree is desired.
Experience in a manufacturing or similar environment is preferred.
Self-motivated with the ability to work independently at times.
Exceptional customer service, problem-solving, and analytical skills.
Ability to communicate effectively orally and in writing.
Strong integrity, honesty, and professionalism.
Ability to use sound judgment, discretion, and escalate issues to IT leadership as appropriate.
Ability to protect confidential and proprietary information.
Ability to work onsite M-F in Vancouver, plus travel between locations as needed.
Ability to work overtime and weekends as needed.
Occasional international and domestic travel may be required, typically no more than once or twice per year.
Paid on-call rotation, generally 1 week per month.
Must be a US Person to qualify (US citizen, lawful permanent resident, or protected individual granted asylum or refugee status).

Compensation

Hourly rate: $22.00 to $31.00 (pay depends on qualifications).

Help Desk Technician I: $22.93 to $28.70
Help Desk Technician II: $24.45 to $31.80

Benefits

Target Cash Bonus with potential payout up to 2% of earned wages
120 hours of paid vacation per year, plus paid sick leave and 10 paid holidays
Health benefits eligible on the 1st day of the month after your start date
Medical, Dental, and Vision including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay period
Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance
Employee Assistance Program
Aflac Supplemental Insurance
Flexible Spending and Health Savings Accounts
Employee Stock Purchase Plan
401(k) with company match and immediate vesting
Jury Duty and Bereavement Leave Pay
Tuition Assistance
Pet Insurance

E-Verify participation: nLIGHT participates in the E-Verify program.

Equal Opportunity Employer: nLIGHT is an Equal Opportunity Employer and provides reasonable accommodations as needed. Contact information is included in the Equal Opportunity Employer statement for nondiscrimination and accommodation requests.

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13d ago

IT Service Desk Associate

Fisher Investments Camas, WA

Camas, WA

13d ago

$55k - $75k/yr Full time End User Support Hardware Support Help Desk Support

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Job Description

Support end-users with tier 1 and tier 2 desktop and network assistance while managing incidents and requests through ServiceNow.

Responsibilities

Deliver tier 1 and tier 2 support to end-users in an efficient, effective manner
Install, repair, and perform preventative maintenance for end-user software and hardware
Establish network connectivity and handle hardware and software configuration
Support third-party software applications
Track, resolve, or escalate incidents and requests appropriately in ServiceNow
Support physical end-user inter- and intra-office relocations
Perform software pushes and desktop imaging
Contribute to improving Service Desk efficiency and customer service rating
Order equipment and services for employee business use
Respond promptly to user requests for information and assist with application system problem resolution
Work onsite, under direct supervision, in a team-based and open office environment

Requirements

Bachelor’s degree, plus technical certifications, or a combination of education and hands-on experience
1+ years of experience in IT and Infrastructure and Operations (preferred)
A+ Certification (preferred)
Knowledge of Problem Management, Incident Management, Configuration Management, and the overall ITIL framework (a plus)
Experience with decision-making and troubleshooting
Excellent customer service skills required
Ability to answer calls and respond accurately to inquiries
Ability to work independently and prioritize tasks based on business needs
Ability to work through end-user requests
Exemplary written and verbal communication skills

Technology

ServiceNow

Compensation

$55,000 - $75,000 base salary per year (state of WA)
New hires should expect to start at the lower end of the range based on experience
Eligible for a discretionary bonus based on firm and individual performance

Benefits

100% paid medical, dental, and vision premiums for you and your qualifying dependents
50% 401(k) match, up to the IRS maximum
20 days of PTO plus 10 paid holidays
Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, plus back-up child, adult, and elder care
In-office role; based on role, tenure, and performance eligibility, opportunity to participate in a hybrid work from home program

Location: Camas, WA (onsite)
Reports to: Team Lead
Experience level: 1+ years preferred

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Support Jobs in Camas, WA

Help Desk Support Technician

IT Service Desk Associate

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