Help Desk Support Technician

nLIGHT is seeking an IT Help Desk Support Technician to be the first point of contact for staff who need help. This onsite role in Camas, WA supports day-to-day technology across software, hardware, and operating systems for both onsite and cloud-based environments, with an added on-call rotation and occasional travel between locations.

You will help keep internal teams productive by troubleshooting desktop and device issues, supporting enterprise applications, managing user access, and documenting resolutions in Jira SM. If you enjoy hands-on problem solving and clear communication in a team environment that values mutual respect and trust, this position can be a strong fit.

What you’ll do

• Provide user assistance for Windows 11, Windows 10, Windows 7, and Windows XP.
• Deliver technical support remotely, online, and face to face.
• Run diagnostic tests and perform hardware troubleshooting, modification, or repair at the board or component level.
• Support desktop, laptop, and mobile device systems, including desktop/laptop hardware troubleshooting and implementation.
• Manage user accounts, computers, and groups in Active Directory and Office 365.
• Maintain and support Audio/Video conferencing systems.
• Resolve service requests and document work in the Jira SM ticket tracking system, including follow-up to help ensure a positive resolution.
• Provide support for enterprise applications such as Office 365, SharePoint, and other software.
• Provide direct technical support to executive staff when needed.
• Troubleshoot basic networking as part of issue resolution.
• Work in office settings and support environments including the factory floor and cleanroom (including gowning up and supporting within a FAB).
• Handle confidential and sensitive IT matters with discretion.
• Lift objects up to 30 lbs as required for the role.

Technologies you’ll use

• Windows 11, Windows 10, Windows 7, Windows XP
• Active Directory, Office 365, SharePoint
• Jira SM
• Audio/Video conferencing systems

What you bring

• Enthusiasm to learn new skills and deliver excellent service to internal customers.
• A+ or comparable hardware certification is desired.
• A college or IT trade school degree is desired.
• Experience in a manufacturing or similar environment is preferred.
• Self-motivated with the ability to work independently at times.
• Exceptional customer service, problem-solving, and analytical skills.
• Ability to communicate effectively orally and in writing.
• Strong integrity, honesty, and professionalism.
• Ability to use sound judgment, discretion, and escalate issues to IT leadership as appropriate.
• Ability to protect confidential and proprietary information.
• Ability to work onsite M-F in Vancouver, plus travel between locations as needed.
• Ability to work overtime and weekends as needed.
• Occasional international and domestic travel may be required, typically no more than once or twice per year.
• Paid on-call rotation, generally 1 week per month.
• Must be a US Person to qualify (US citizen, lawful permanent resident, or protected individual granted asylum or refugee status).

Compensation

Hourly rate: $22.00 to $31.00 (pay depends on qualifications).

• Help Desk Technician I: $22.93 to $28.70
• Help Desk Technician II: $24.45 to $31.80

Benefits

• Target Cash Bonus with potential payout up to 2% of earned wages
• 120 hours of paid vacation per year, plus paid sick leave and 10 paid holidays
• Health benefits eligible on the 1st day of the month after your start date
• Medical, Dental, and Vision including prescription and orthodontia with employee-paid premiums as low as $40.00 per pay period
• Company paid Short-Term and Long-Term Disability, and Life & AD&D Insurance
• Employee Assistance Program
• Aflac Supplemental Insurance
• Flexible Spending and Health Savings Accounts
• Employee Stock Purchase Plan
• 401(k) with company match and immediate vesting
• Jury Duty and Bereavement Leave Pay
• Tuition Assistance
• Pet Insurance

E-Verify participation: nLIGHT participates in the E-Verify program.

Equal Opportunity Employer: nLIGHT is an Equal Opportunity Employer and provides reasonable accommodations as needed. Contact information is included in the Equal Opportunity Employer statement for nondiscrimination and accommodation requests.