Support Jobs in Casper, WY

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I.T. Support Specialist

City of Casper, WY Casper, WY

Casper, WY

Today

$51k - $69k/yr Full time End User Support Hardware Support Help Desk Support

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Job Description

Support onsite users across the City of Casper by troubleshooting, installing, and maintaining desktop, software, network, and peripheral systems.

Responsibilities

Troubleshoot hardware, software, network, and connectivity issues
Set up and configure computers, software applications, printers, and other equipment
Resolve employee technology and access issues and provide end-user support
Install and replace standard PC components and related peripherals
Support applications and coordinate with vendors when installation, repair, or maintenance support is needed
Promote, adhere to, and communicate cybersecurity practices across the organization
Research technology solutions and recommend hardware or software options
Explain technical information clearly for non-technical users
Provide advanced technical support by responding to questions about hardware and software malfunctions
Train users on application software, hardware, and network and internet use
Install and troubleshoot printers and peripherals, including resolving connectivity problems
Establish database and network connections
Prepare and configure workstations, including transferring files, installing software, and testing compatibility
Coordinate administration of special application software with the Information Technology Division and other departments
Coordinate the use of GIS applications with GIS staff
Research specialized software applications and develop recommendations as assigned
Prepare specifications for assigned new hardware and software purchases
Represent the City of Casper by responding to public/citizen/employee needs promptly, professionally, and courteously while maintaining a positive customer service demeanor
Perform other duties of a similar nature or level

Requirements

Provide technical support at City Council meetings after normal business hours
Read, analyze, and interpret general business manuals or procedures
Demonstrate the City of Casper core values routinely
Follow all City safety rules and procedures and immediately report accidents, incidents, or unsafe conditions to a supervisor
Effectively present information and respond to questions about computers and software
Communicate clearly and concisely, orally and in writing
Operate modern office equipment and tools, including specialized software
Handle a variety of tasks simultaneously
Maintain a neat and professional appearance
Follow written and verbal instructions
Establish and maintain effective working relationships with people contacted during the course of work
Troubleshoot and repair hardware, software, and peripheral problems
Install hardware and software
Provide end-user support
Communicate technical information to a non-technical audience
Create operating system images
Attention to detail
Operate in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public
Use modern office equipment, software, and operating systems/applications
Oral and written communication sufficient to exchange and convey information and to receive work direction
High school diploma or equivalent (G.E.D.) required
Minimum two years of experience providing information technology support
Associate’s degree in computer science or closely related field preferred, or an equivalent combination of education and experience
Valid Wyoming Driver’s License preferred
CompTIA or Microsoft certification(s) preferred
Employment contingent upon successful background screen and pre-employment drug test
Use direct deposit for payroll purposes
Driving records required for all new employees regardless of driving requirements
If a Wyoming driver’s license has not been held for the last three years, provide a driving record from previous state(s) at personal expense
City of Casper safety-sensitive tasks may require pre-employment and/or random drug testing
Physical demands may include stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions
Light Work: exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and negligible force constantly to move objects
Work typically indoors in an office environment with common office noise; frequent sitting, typing, and customer contact by telephone and in person

Salary

USD 51,459 - 69,472 per year

Location

Casper, WY (onsite)

Reporting Structure

Receives general supervision from the Network and Cybersecurity Administrator and higher-level management staff

Benefits

State of Wyoming - CIGNA Health
Delta Dental
VSP Vision
Medical Reimbursement Account, Flexible Spending
MASA Supplementary Ambulance Care
Voya Supplementary Hospital, Accident, and Critical Illness Plans
Short-term and Long-term Disability Options
Life Insurance
457/IRA Retirement Options
Employees Family Assistance Program (EFAP) Free Counseling Services
Pet Insurance
Legal Shield/ID Shield
Eleven (11) Paid Holidays Annually
Wyoming Retirement System - Retirement Income for life; employer match exceeds employee contribution
Paid Time Off (PTO): advance of 80 PTO hours on the start date for new full-time employees
Fitness incentive time off program tied to Police Department fitness testing
Tuition Reimbursement: reimbursement % based on grade level received; includes books and some fees
Public Service Loan Forgiveness (PSLF)
CredibleMind: mental health and wellness resources at healthynatrona.crediblemind.com
Employee Assistance Program: free counseling for employees and immediate family members
Ergonomic Assessments: workstation review and recommendations by the Risk Management team
Service Awards Luncheon
Annual Employee Golf Tournament
Employee Holiday Breakfast
Chili Skate Night
Wellness Programs
Leadership and Employee Development

Supplemental Information

May be eligible to naturally progress to an Administrative Assistant II
Working at the City of Casper offers benefits to qualifying full-time employees

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