I.T. Support Specialist

Support onsite users across the City of Casper by troubleshooting, installing, and maintaining desktop, software, network, and peripheral systems.

Responsibilities

• Troubleshoot hardware, software, network, and connectivity issues
• Set up and configure computers, software applications, printers, and other equipment
• Resolve employee technology and access issues and provide end-user support
• Install and replace standard PC components and related peripherals
• Support applications and coordinate with vendors when installation, repair, or maintenance support is needed
• Promote, adhere to, and communicate cybersecurity practices across the organization
• Research technology solutions and recommend hardware or software options
• Explain technical information clearly for non-technical users
• Provide advanced technical support by responding to questions about hardware and software malfunctions
• Train users on application software, hardware, and network and internet use
• Install and troubleshoot printers and peripherals, including resolving connectivity problems
• Establish database and network connections
• Prepare and configure workstations, including transferring files, installing software, and testing compatibility
• Coordinate administration of special application software with the Information Technology Division and other departments
• Coordinate the use of GIS applications with GIS staff
• Research specialized software applications and develop recommendations as assigned
• Prepare specifications for assigned new hardware and software purchases
• Represent the City of Casper by responding to public/citizen/employee needs promptly, professionally, and courteously while maintaining a positive customer service demeanor
• Perform other duties of a similar nature or level

Requirements

• Provide technical support at City Council meetings after normal business hours
• Read, analyze, and interpret general business manuals or procedures
• Demonstrate the City of Casper core values routinely
• Follow all City safety rules and procedures and immediately report accidents, incidents, or unsafe conditions to a supervisor
• Effectively present information and respond to questions about computers and software
• Communicate clearly and concisely, orally and in writing
• Operate modern office equipment and tools, including specialized software
• Handle a variety of tasks simultaneously
• Maintain a neat and professional appearance
• Follow written and verbal instructions
• Establish and maintain effective working relationships with people contacted during the course of work
• Troubleshoot and repair hardware, software, and peripheral problems
• Install hardware and software
• Provide end-user support
• Communicate technical information to a non-technical audience
• Create operating system images
• Attention to detail
• Operate in a courteous, knowledgeable, and tactful manner with customers, staff, and the general public
• Use modern office equipment, software, and operating systems/applications
• Oral and written communication sufficient to exchange and convey information and to receive work direction
• High school diploma or equivalent (G.E.D.) required
• Minimum two years of experience providing information technology support
• Associate’s degree in computer science or closely related field preferred, or an equivalent combination of education and experience
• Valid Wyoming Driver’s License preferred
• CompTIA or Microsoft certification(s) preferred
• Employment contingent upon successful background screen and pre-employment drug test
• Use direct deposit for payroll purposes
• Driving records required for all new employees regardless of driving requirements
• If a Wyoming driver’s license has not been held for the last three years, provide a driving record from previous state(s) at personal expense
• City of Casper safety-sensitive tasks may require pre-employment and/or random drug testing
• Physical demands may include stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, seeing, and repetitive motions
• Light Work: exert up to 20 pounds of force occasionally, up to 10 pounds frequently, and negligible force constantly to move objects
• Work typically indoors in an office environment with common office noise; frequent sitting, typing, and customer contact by telephone and in person

Salary

• USD 51,459 - 69,472 per year

Location

• Casper, WY (onsite)

Reporting Structure

• Receives general supervision from the Network and Cybersecurity Administrator and higher-level management staff

Benefits

• State of Wyoming - CIGNA Health
• Delta Dental
• VSP Vision
• Medical Reimbursement Account, Flexible Spending
• MASA Supplementary Ambulance Care
• Voya Supplementary Hospital, Accident, and Critical Illness Plans
• Short-term and Long-term Disability Options
• Life Insurance
• 457/IRA Retirement Options
• Employees Family Assistance Program (EFAP) Free Counseling Services
• Pet Insurance
• Legal Shield/ID Shield
• Eleven (11) Paid Holidays Annually
• Wyoming Retirement System - Retirement Income for life; employer match exceeds employee contribution
• Paid Time Off (PTO): advance of 80 PTO hours on the start date for new full-time employees
• Fitness incentive time off program tied to Police Department fitness testing
• Tuition Reimbursement: reimbursement % based on grade level received; includes books and some fees
• Public Service Loan Forgiveness (PSLF)
• CredibleMind: mental health and wellness resources at healthynatrona.crediblemind.com
• Employee Assistance Program: free counseling for employees and immediate family members
• Ergonomic Assessments: workstation review and recommendations by the Risk Management team
• Service Awards Luncheon
• Annual Employee Golf Tournament
• Employee Holiday Breakfast
• Chili Skate Night
• Wellness Programs
• Leadership and Employee Development

Supplemental Information

• May be eligible to naturally progress to an Administrative Assistant II
• Working at the City of Casper offers benefits to qualifying full-time employees